From the start of the pandemic we quickly adjusted our policies for flight bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again.
With these barriers to travel removed, from June 24, 2022 we eased the Covid-19 flexible booking policy for Virgin Atlantic Airways on all new bookings. We continued to help our customers book with confidence, with the ability to change plans if a customer tested positive for Covid-19 and had previous flexible booking policies applicable based on the date of booking, but it’s also important that customers have adequate travel insurance. Our Flex fares offer added choice and we’ve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them.
Read more about the expired Covid policy here.