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Policies

From ADM to Ticketing and everything in between, you can take a look at our global policies here.
  • Policies
  • Agency sales agreement

Covid-19 Flex Policy

(tickets issued prior to 24 June 2022)

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Schedule changes

 

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Refund policy

 

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ADM policy

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Booking policy

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Name correction

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Distribution policy

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Ticketing policy

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Group sales policy

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Agency sales agreement

Commercial Terms valid for contracts signed on/after 1 January 2023
Commercial Terms valid for contracts signed on/after 2 July 2021
Commercial Terms valid for contracts signed on/after 1 January 2019
Commercial Terms valid for contracts signed on/before 1 April 2017
Commercial Terms valid for contracts signed on/before 24 January 2016
Commercial Terms valid for contracts signed on/before 14 September 2015

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Policies

Policies
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  • Customer commitment
  • Modern Slavery statement
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment

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