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  3. Policies
  4. Conflict in the Middle East

Due to the ongoing situation in the Middle East, we have the below policy available to offer customers flexibility. We have also negotiated some rebooking options with EK, should your customers still wish to travel. Guidance on this policy can be found below. 

Our schedule change policy can assist those with a ticketed booking when applying for a full refund.

  • This policy is to allow customers ticketed on 932 ticket stock more flexibility in addition to the original fare rules
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin
  • Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived
  • Fare difference must include all taxes/charges
  • If your customers flight is still operating, booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible
  • If your customers flight has been cancelled, please follow the Irregular Operation (IROP) guidelines within our Schedule Change Policy to rebook or refund your customers tickets 

Affected Cities

(To/From/Through)

Dubai (DXB)
Bookings from Any
Bookings Until 08 March 2026
Impacted travel date(s)

27 February - 15 March 2026
New travel must be completed by 28 March 2026
Change fees

Waived; for date and flight changes.

 
Fare difference Waived; must be the same point of origin/destination and cabin as originally booked.
Change of origin or destination

Change fees are waived.

Fare difference applies.
Refund

Permitted. 
Waiver code and PNR documentation

Waiver code: NOT REQUIRED

 

Update the SI field with the following information:

 

 SI CHANGES Middle East Security REFUND DDMMMYY

 

Please reissue tickets to include endorsement:

 

FOC CHANGES Middle East Security REFUND DDMMMYY

 

Tickets must be re-issued on / before revised travel date

Affected Cities

(To/From/Through)

Riyadh (RUH)
Bookings from Any
Bookings Until 15 March 2026
Impacted travel date(s)

27 February 2026  - 15 March 2026
New travel must be completed by 28 March 2026
Change fees

Waived; for date and flight changes.

 
Fare difference Waived; must be the same point of origin/destination and cabin as originally booked.
Change of origin or destination

Change fees are waived.

Fare difference applies.
Refund

Permitted
Waiver code and PNR documentation

Waiver code: NOT REQUIRED

 

Update the SI field with the following information:

 

 SI CHANGES Middle East Security CHG FEE DDMMMYY

 

Please reissue tickets to include endorsement:

 

FOC CHANGES Middle East Security CHG FEE DDMMMYY

 

Tickets must be re-issued on / before revised travel date

  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock

  • Rebooking onto other airlines applies to customers impacted by all cancelled flights between 10th of March 2026 – 28th of March 2026 

  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-DXB. NYC-LON should remain on VS/VS*

  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below 

  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number

  • Future voluntary changes are not permitted  

  • Travel rebooked onto our airline partners listed below must be completed on/before 28th of March 2026

  • Travel Permitted between 10th of March 2026 – 28th of March 2026
  • For reprotections between LON-DXB/DXB-LON
  • If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below
  • If the original cabin is not available, rebook in a lower cabin in the lowest available class 
  Economy RBD

EK

 

 V T L Q K U B M X R Y
  Premium RBD Business RBD
EK  W E N O I

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING DXB SERVICES AS PER EK/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING DXB SERVICES AS PER EK/VS AGREEMENT 

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock

  • Rebooking onto other airlines applies to customers impacted by all cancelled flights between 8th of March 2026 – 31st of March 2026 

  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-RUH. NYC-LON should remain on VS/VS*

  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below 

  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number

  • Future voluntary changes are not permitted  

  • Travel rebooked onto our airline partners listed below must be completed on/before 31st of March 2026

  • Travel Permitted between 8th of March 2026 – 31st of March 2026
  • For reprotections between LON-RUH/RUH-LON
  • If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below
  • If the original cabin is not available, rebook in a lower cabin in the lowest available class 
  Economy RBD

 

SV

 T Q L H K M B Y
  Business RBD
SV I D J

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING RUH SERVICES AS PER SV/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING RUH SERVICES AS PER SV/VS AGREEMENT 

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Action customers should take if wanting to fly prior to the suspension of services:

  • We would recommend that all customers who are due to travel to or from Dubai and Riyadh over the next 48 hours check the status of their flight here before going to the airport.
  • As well as submitting the government form we at Virgin Atlantic would encourage customers who are currently away from home to complete our 'Away from Home form' so we are aware of customers circumstances and can prioritise them for repatriation once we can operate flights safely. Whilst we cannot guarantee immediate re-accommodation, we will work to offer the earliest suitable option once flights are operating.

 

There is no need for customers to contact our Customer Centre once they have registered. Providing they have submitted accurate contact details in the form, we will remain in contact with them and provide updates as the situation develops, including when we are able to confirm travel arrangements.

Our teams are actively planning for the safe return of customers as soon as conditions allow.

We will continue to monitor the situation in the Middle East with ongoing dynamic assessments and active changes to our flight routings based on the latest information and guidance, if required. Please check back here for the latest information. 

The safety and security of our customers and people is always our top priority and we apologise for any inconvenience caused.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk