Hurricane Idalia Policy

We are currently monitoring Hurricane Beryl and would like to offer affected customers flying through, to or from : Barbados, Saint Vincent, Grenada or Montego Bay more flexibility in addition to original fares rules.

We are offering customers the flexibility to rebook their flight onto a different date up to 15 August 2024. See details below.

General Guidance for this Policy

This policy is to allow customers more flexibility in addition to the original fares rules

• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules

• Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin

• Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived

• Itineraries must be rebooked on VS/VS* tickets

• Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

* If your customer's flight has been cancelled due to Irregular Operations (IROP) you can rebook onto an alternative flight by following our IROP policy here.

Customers impacted by Hurricane Beryl

If your flights are still operating
Affected Cities (To/From/Through)	Barbados (BGI) Saint Vincent (SVD) Grenada (GND) Montego Bay (MBJ)
Bookings from	Any
Bookings Until	01 July 2024
Impacted travel date(s)	01 - 03 July 2024 (MBJ: 01 - 06 Jul 2024)
New travel must be completed by	15 Aug 2024
Change fees	Waived - for date/flight changes.
Fare difference	Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination	If no alternative VS flight available, rebook onto other VS/VS* services Change fees are waived Fare difference applies
Refund	Not permitted unless fare rules allow. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity. For flight cancellations, standard VAA Flight Cancellation Policy applies.

Update the SI field with the following information:

SI CHANGES PER HURRICANE BERYL CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES HURRICANE BERYL CHG FEE DDMMMYY

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk