Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) .
From time to time we may offer different fares. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs.
Remember that the lowest fares have less flexibility. For example, the lowest fares have to be booked well in advance. They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you.