We’re aware of the proposed industrial action between 31 March and 9 April 2023 by Unite members employed by Heathrow Airport, including Terminal 5 and campus security guards. 

Between 31 March and 2 April we expect the airport to be particularly busy, with longer wait times at security if the strike goes ahead. To support existing customers with departing flights, we’ve introduced a flexible policy which allows free of charge rebooking, if customers prefer to avoid the busiest strike days.

This policy is to allow customers more flexibility in addition to original fare rules.

Fare difference must include all taxes/charges.

Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible.

Itinieraries must be rebooked on VS/VS* tickets.

Customers must advise of changes to their travel plans before their original travel date, or no show policy will apply.

Rebook in the same booking class in the same cabin. If the same booking class is not available, please rebook in the lowest class available.  

Fare difference charges apply for all travel rebookings outside of travel dates covered.

Flights are still operating
Affected Cities (From)  London Heathrow (LHR)
Bookings from Any
Bookings Until 24 Mar 2023
Original travel date(s) 31 Mar 2023 - 2 Apr 2023
New travel must be completed by 30 Jun 2023
Change fees Waived - for date/flight changes
Fare difference Waived – must be the same point of origin/destionation and cabin as originally booked
Change of origin or destination

Change fees are waived

Fare difference applies with no refund if new fare is lower


No refund, unless fare rules allow

No refund on fare difference, unless fare rules allow

Update the SI field with the following information:



Please reissue tickets to include endorsement:



Tickets must be re-issued on / before revised travel date