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We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements.   Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.

Latest VSbulletin Updates

    

The safety and security of our customers and our people is always our top priority.

Following airport and airspace closures in Dubai and Riyadh on Saturday 7 March, our Security and Operations teams conducted extensive safety and operational assessments. We have strict criteria that must be met for a flight to continue into any region, and our criteria for proceeding to Dubai and Riyadh were not met. As a result, we took the decision to cancel a number of our London Heathrow, Dubai and Riyadh rotations, and safely divert affected services.

Cancelled Flights

We have taken the decision to cancel the following services. Affected customers are being contacted directly by email or SMS with further information about their travel arrangements.

Flight Number Route Date
VS400 London Heathrow - Dubai 06 March 2026
VS401 Dubai - London Heathrow 07 March 2026
VS400 London Heathrow - Dubai 07 March 2026
VS401 Dubai - London Heathrow 08 March 2026
VS400 London Heathrow - Dubai 08 March 2026
VS401 Dubai - London Heathrow 09 March 2026
VS242 London Heathrow - Riyadh 07 March 2026
VS243 Riyadh - London Heathrow  08 March 2026

Our Dubai service is suspended for the remainder of the Winter season. Dubai is a seasonal route for Virgin Atlantic and was due to conclude on 28 March; however, the recent escalation in the Middle East has brought forward the end of our operation for this season. Flying to Riyadh is paused for the next two weeks and will continue to be assessed on an ongoing basis in line with the latest safety guidance.

While our own services are suspended, our commitment to our customers remains unchanged. Our teams are actively working to support those who still need to travel, including exploring and securing alternative arrangements with other airlines wherever possible.

Our focus is on ensuring customers are able to return home safely, reliably and with the least possible additional disruption.

The following flights and departure dates will be updated in the GDS’s imminently to UN status:

Flight number Route Deaprture date
VS400 LHR-DXB 10 March - 17 March 2026
VS401 DXB-LHR 10 March - 17 March 2026
VS242 LHR-RUH 08 March - 17 March 2026
vs243 RUH - LHR 09 March - 17 March 2026

GDS’s will be updated on 14th March 2026 for the following flights and departure dates:

Flight number Route Deaprture date
VS400 LHR-DXB 18 March - 28 March 2026
VS401 DXB-LHR 18 March - 28 March 2026
VS242 LHR-RUH 18 March - 24 March 2026
vs243 RUH - LHR 18 March - 25 March 2026

Our schedule change policy can assist those with a ticketed booking when applying for a full refund..

Customers with a ticketed booking to Dubai from 10-28th March 2026, do have the option to rebook onto EK services, subject to availability, follwing the guidenace here.

If customers are stranded ‘away from home’  they need to make themselves known to us by completing an away from home form here. and we will get in touch with them.

Our flying programme remains dynamic and we would recommend that all customers who are due to travel check the status of their flight here before going to the airport. The safety and security of our customers and our people is always our top priority.

We continue to monitor the situation in the Middle East with ongoing dynamic assessments and active changes to our flight routings based on the latest information and guidance, where required.

Following the reopening of airspace in the Middle East, our services between London Heathrow and Dubai and Riyadh on Tuesday 03 March 2026 plan to operate as scheduled. The safety and security of our customers and people is always our top priority, and our operation is subject to ongoing assessments.

 

Currently, we plan to restart flying with the following services: 

VS400 London Heathrow – Dubai, Tuesday 03 March 2026

VS242 London Heathrow – Riyadh, Tuesday 03 March 2026

VS401 Dubai – London Heathrow, Wednesday 04 March 2026

VS243 Riyadh – London Heathrow, Wednesday 04 March 2026

 

As a precautionary measure, we previously cancelled the below flights:

VS400 - London Heathrow - Dubai - 28 February 2026, 01 March 2026 and 02 March 2026

VS401 - Dubai - London Heathrow - 01 March 2026, 02 March 2026 and 03 March 2026

VS242 - London Heathrow - Riyadh - 01 March 2026

VS243 - Riyadh - London Heathrow - 02 March 2026

 

We would recommend that all customers who are due to travel to or from Dubai and Riyadh over the next 48 hours check the status of their flight here before going to the airport.

Customers currently in the region are asked to follow local instructions and FCDO advice. Customers in UAE specifically, including Dubai, should register their presence with the UK Government.

We will continue to monitor the situation in the Middle East with ongoing dynamic assessments and active changes to our flight routings based on the latest information and guidance, if required. Please check back here for the latest information. 

The safety and security of our customers and people is always our top priority and we apologise for any inconvenience caused.

See our rebooking policy here.

Due to adverse weather conditions across the East Coast of America, customers booked on services operated by Virgin Atlantic and Delta Air Lines,  ticketed on 932 stock, are being offered additional flexibility when needing to change their ticket.


If customers are travelling to, through, or from any of the cities outlined in our policy below from 22nd - 25th February 2026, you may rebook their flight to an alternative date without change fees.

 

You can view our commercial policy here.

 

For flight cancellations, our standard disruption policy applies and can be found here.

 

From 28th April, we will be using a different terminal at Orlando International Airport.

All Virgin Atlantic flights depart from and arrive at Terminal A until Monday 27th April 2026.

From Tuesday 28th April 2026, all Virgin Atlantic flights will depart and arrive into Terminal C.

All non-Indian passport holders, including those holding an OCI card, must complete a digital landing card up to 72 hours before entry into India.

The landing card can be completed via the Indian Visa website (e-Arrival) before travel. If a visa is required, please remember that the e-Arrival card is separate from an e-Visa, and both (where applicable) must be completed. 

Once submitted, customers will receive QR code confirmation, which must be shown on arrival into India.

Please make sure customers are aware of this requirement at the time of booking to avoid delays at the airport.

From 25th February, Virgin Atlantic flights to King Khalid International Airport, Riyadh (RUH) will be moving from Terminal 1 to Terminal 5.

Terminal 5 offers a more modern experience, with improved facilities and a smoother journey through the airport, making it an even better start (or end) to trips with us. We recommend customers double-checking their terminal information before travelling and allowing plenty of time at the airport.

We can’t wait to welcome travellers to Terminal 5

Check out the airport information here

We are making an important change to our operations in Lagos.

From 1 March 2026, cash payments will no longer be accepted at Lagos Airport. To find out more about payment options you can visit our policy below.


See our Global Ticketing Policy here

We need to inform you of important changes at Murtala Muhammed International Airport, Lagos, that are effective immediately. 

Due to ongoing construction work at the airport terminals, Virgin Atlantic VS411 flights arriving into Lagos, will use Terminal 2 for baggage reclaim and arrivals.

Customers departing from Lagos on VS412 up to and including 16th February 2026 will need to be dropped off at Terminal 2 and from there, airport staff will be on hand to guide them to our designated check-in area in Terminal 1. 

Customers departing from Lagos on VS412 from 17th February onwards, will be able to check-in at Terminal 2. Terminal 2 will remain the check-in area for Virgin Atlantic flights from Lagos going forward. 

Significant delays are expected as a result of the construction work, therefore we strongly recommend that customers plan extra time at the airport to navigate these temporary arrangements and would ask they arrive no later than four hours before their scheduled flight time.

Please note check-in will close two hours before departure. 

Thank you for your understanding and we look forward to welcoming our mutual customers onboard. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to adverse weather conditions across the Southeast of America, customers booked on services operated by Virgin Atlantic and Delta Air Lines,  ticketed on 932  stock, are being offered additional flexibility when needing to change their ticket.


If customers are travelling to, through, or from any of the cities outlined in our policy below between 31 January and 01 February 2026, you may rebook their flight to an alternative date without change fees.

 

You can view our commercial policy here.

 

For flight cancellations, our standard disruption policy applies and can be found here.

Due to adverse weather conditions across Eastern North America, customers booked on services operated by Virgin Atlantic and Delta Air Lines,  ticketed on 932 stock, are being offered additional flexibility when needing to change their ticket.


If customers are travelling to, through, or from any of the cities outlined in our policy below between 24 January and 26 January 2026, you may rebook their flight to an alternative date without change fees.

 

You can view our commercial policy here.

 

For flight cancellations, our standard disruption policy applies and can be found here.

Due to adverse weather conditions across the Southern Plains and Southeast America, customers booked on services operated by Virgin Atlantic and Delta Air Lines,  ticketed on 932  stock, are being offered additional flexibility when needing to change their ticket.


If customers are travelling to, through, or from any of the cities outlined in our policy below between 23 January and 25 January 2026, you may rebook their flight to an alternative date without change fees.

 

You can view our commercial policy here.

 

For flight cancellations, our standard disruption policy applies and can be found here.

Due to adverse weather conditions in Amsterdam, customers booked on services operated by Air France, KLM or Delta and ticketed on 932  stock, are being offered additional flexibility when needing to change their ticket.

If customers are travelling to, through, or from Amsterdam between 06 January and 09 January 2026, you may rebook their flight to an alternative date without change fees.

You can view our commercial policy here.

For flight cancellations, our standard disruption policy applies and can be found here.

We want to let you know about a recent update to the way we manage inventory positioning across our distribution channels.

As of 18 November 2025, Virgin Atlantic now uses Point of Commencement (PoC) to define the Point of Sale (PoS) within our GDS channels and with our Joint Venture partners.

This update brings us in line with industry best practice, delivers consistency across all our channels and ensures full alignment with our partners Delta Air Lines, Air France and KLM.

Please see our Booking Policy here for more information. 

We would like to thank you for your continued support. 

We want to let you know that as previously communicated, we will be resuming services to Montego Bay on 24th November. The direct flight will operate twice per week, on Mondays and Thursdays, up to the 5th of January 2026.

However, due to the impact of the hurricane last month, from January 2026 through to March 2026, we will amend our daily service to Montego Bay and reduce to three flights per week.

Passengers booked on one of our cancelled services on a Monday, Tuesday, Thursday or Saturday, will be cancelled in your GDS this Saturday 22nd November 2025. 

Our schedule change policy is available to give guidance on rebooking customers affected by this change or information on how to apply for a refund.  

This change to our Montego Bay schedule has meant that from January 2026 we are able to increase our flights between London and Bengaluru from seven to eleven each week.

We would like to thank you for your continued support.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

On sale from 22nd November 2025, for the travel period of 5th January – 28th March 2026

Montego Bay

VS165 LHR – MBJ departing Wednesday, Friday and Sunday’s

VS166 MBJ – LHR departing Wednesday, Friday and Sunday’s

 

Additional Bengaluru flights

VS346 LHR – BLR departing Monday, Tuesday, Thursday, Saturday’s

VS347 BLR – LHR departing Tuesday, Wednesday, Friday, Sunday’s

While Jamaica deals with the aftermath of Hurricane Melissa, we remain closely connected with our teams in Jamaica and the local authorities as we continue to review our flying schedule.

We remain fully committed to Jamaica and our long-standing partnership with the Island, however, while recovery efforts continue and infrastructure is restored, we've made the below decisions:

From now until 23rd November 2025

We plan to cancel our flights to/from Jamaica up to and including 23rd November 2025. So far, we have helped 1000's of customers get back home with our relief flights but should you have customers who are still away from home, we ask that they complete this form so we can contact them to make plans for travel. 

Our schedule change policy can be used to assist customers who are impacted by the cancellation of flights up until 23rd November 2025. 

From 24th November 2025 until 5th January 2026

We plan to reduce our flying programme from four flights a week to two, operating on Monday and Thursdays only. 

Passengers originally booked on one of the two cancelled services on a Tuesday or Saturday, will be cancelled in your GDS this Saturday 8th November 2025. 

Our commercial policy is available to give customers flying to/through or from Jamaica flexibility in rebooking their flights during this period. 

We would like to thank you for your continued support and effort in helping our mutual customers with their travel arrangements. 

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

After a successful seven year tenure, Shai Weiss has decided to step down as Chief Executive and leave the company on 31 December 2025. During his leadership Shai successfully navigated the company through the pandemic, returning to profitability and achieving record performance in 2024, with top ratings for customer experience and workplace culture. We would like to thank Shai for his vision and leadership. 

In light of this news, we are pleased to share that Corneel Koster, currently Chief Customer and Operating Officer, will succeed him as CEO from 1st January 2026. Corneel returned to Virgin Atlantic in 2019 and has played a key role in running a safe and reliable operation, delivering standout customer experience and driving digital transformation. As a true customer champion, he understands what sets Virgin Atlantic apart as we continue to challenge the status quo in the years ahead.

 

Luke Goggin, Vice President Global Sales, will be leaving Virgin Atlantic on 10th October to pursue the next chapter in his career. Luke has been a valuable member of our commercial leadership team for over two years, and we want to take the opportunity to thank him and recognise his contributions to the organisation during this time.
 
Since joining in August 2023, Luke has led our sales team across the world with energy and passion. He’s played an important role in driving our indirect revenue and strengthening our industry relationships, always keeping our customer satisfaction at the heart of what we do. Luke has led the team to deliver great revenue results in tough trading conditions and built lasting partnerships with our valued customers.
 
I know you’ll join us in wishing Luke all the best for the future.
 
Whilst recruitment begins for the position of Vice President Global Sales, Nicola Goldsmith (Director of Agency Sales) will take responsibility for managing the global sales team as we look forward and plan for 2026. Nicola is well established in the company and travel industry having worked in a variety of roles at Virgin Atlantic and Virgin Atlantic Holidays for 27 years. Under her leadership, we’ll continue to work in close partnership with you, maintaining strong momentum as we move into 2026.

 

 

We are pleased to inform you that the third party technical issues we have recently been dealing with, have now been resolved. 

Checkin and boarding at gates has returned to normal. 

We appologise for any disruptions your customers may have faced during this period.

 

 

 

We’re pleased to advise that our Upper Class Wing is now open. If your customers are eligible and planning to use this facility, they should proceed to the Upper Class Wing as normal.

While the third-party system disruption continues, please advise your customers to:

  • Check in online 24 hours before their scheduled departure time, at virginatlantic.com or in the Virgin Atlantic app.
  • We recommend arriving at the airport three hours before departure.


We greatly appreciate your support in sharing this information with your customers, and your understanding as we work closely with London Heathrow and our partners to keep operations running as smoothly as possible.

On 19 September, Virgin Atlantic became aware of a technical issue affecting check-in systems at several major airports, including London Heathrow. This is a third-party system issue, not caused by Virgin Atlantic, and we are working closely with Heathrow and its partners to manage the impact.

 

Virgin Atlantic flights are continuing to operate as scheduled, and this issue is not affecting our flying programme. However, it is impacting the speed at which check-in, bag drop and boarding procedures can be completed at London Heathrow airport, particularly during busy periods.

For customers travelling from London Heathrow:

To support on-time departures and reduce the risk of delays at the airport, the following steps are strongly encouraged:

·       Check in online here or via the Virgin Atlantic app as soon as online check-in becomes available, this opens 24 hours before scheduled departure

·       Arrive at the airport exactly three hours before departure: customers arriving earlier than this may contribute to terminal congestion, and those arriving later may experience delays at check-in, bag drop and boarding.

Taking these steps will help ensure the smoothest possible start to the journey and will support Virgin Atlantic teams in keeping operations on track.

For customers planning to use the Upper Class Wing:

Due to the ongoing system issue, the Upper Class Wing at Heathrow is temporarily closed. Customers eligible to use this facility should instead proceed to the Upper Class check-in area in Terminal 3, Zone A. The private security channel remains open, and can be accessed via the main terminal entrance following check-in.

Please be aware that charges apply in Heathrow’s terminal drop-off areas. More information is available here.

Kindly remember to include your customers’ telephone number in their booking to allow us to contact them if required.

Virgin Atlantic appreciates customers’ understanding and support during this period.

For the latest flight updates, visit our website here or to keep updated on the technical issues, please visit here.



Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Is someone you’ve booked heading to Nigeria soon? There are two quick digital steps they might need to complete before they go:

 

e-Visas

 

Most international travellers, including UK citizens require an visa for tourism, business or short visits to Nigeria.

But the great news is, many travellers can now apply for an e-Visa online via the Nigeria Immigration Service website.

They’ll then receive a visa by email with a QR code — this will be scanned at check-in to confirm they’re good to go.

Applications should be made 72 hours before travel. 

 

Digital Landing Cards

 

From 1 August, if you're travellers are not a Nigerian citizen and flying into Lagos, they’ll need a digital landing/exit card.

They can apply online after getting their visa — it's fast, but allow up to 72 hours before travel.

Effective immediately, we’ve made an important update to one of our special meal options.

The meal previously listed as the Asian Vegetarian Meal is now called the Hindu Vegetarian Meal (AVML) across all routes.

We also offer a Hindu Non-Vegetarian Meal (HNML).

Finally, if your customer is travelling in Economy to/from India, both AVML and HNML will be available onboard, so there’s no need to pre-book these meals in advance.#

Find out more here

We’ve made some changes to the fare rules to keep things clearer and more consistent. From 1 July, only be able to change or upgrade to certain fare types — and what’s allowed will depend on the original fare purchased.


We recommend checking the fare rules at the time of booking to see if your ticket is eligible.

Find out more here

After careful consideration, we have taken the difficult decision to cancel our services between London Heathrow and Tel Aviv.​

We will continue to serve Tel Aviv as the only UK airline to have a partnership with EL AL, Israel’s national carrier, on services between Tel Aviv Ben Gurion and London Heathrow.

The codeshare partnership with EL AL offers connections between Israel, the UK and the US, specifically to Las Vegas, Miami, New York and Atlanta.  This allows customers greater flexibility, frequencies with up to four daily flights, choice when selecting travel between Israel and the UK and reciprocal loyalty benefits.

We’re really sorry for the disappointment caused to our loyal customers.

GDS’s will be updated on 10th May 2025. 

Ticketed customers can request a refund or can be rebooked on to VS* services operated by EL AL following our schedule change policy.  

You can rebook customers immediately and don't need to wait for flights to be UN in the GDS. Rebooking options are as below:

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by all cancelled flights between 26 October 2025 – 30MAR26
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-TLV. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 30th March 2026 for LY & AFKL for flights operated by BA travel must be completed on/before 19th March 2026

Travel Permitted between 26 October 2025 – 30MAR26

Reprotections on direct services between TLV & USA are not permitted on El Al operated services

If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

If the original cabin is not available, rebook in a lower cabin in the lowest available class

 

Economy

Premium

Business

VS Marketed

O

N

X

Q

E

M

U

L

R

B

Y

K

H

S

W

Z

I

D

C

J

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date 

Travel Permitted between 26 October 2025 – 19MAR26

Reprotections between LON-TLV only

If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

If the original cabin is not available, rebook in a lower cabin in the lowest available class

Please note that BA services from LON to TLV has a stop at LCA for approximately 45 mins

BA Cabin

Permitted RBD's on BA services (right to left)

Business

 J C D R I
Economy Y B H K M L V N O

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER BA/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER BA/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Travel Permitted between 26 October 2025 – 30MAR26

Reprotections between LON-TLV via PAR on AF Prime or LON-TLV via AMS with KL Prime only

AF/KL services between TLV-USA via PAR/AMS are not permitted

If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

If the original cabin is not available, rebook in a lower cabin in the lowest available class

RBD Business

VS Premium (AF/KL Economy)

VS 

J

C

D

I

Z

W

S

H

K
AF/KL J C D I Z Y M R K
RBD

Economy

VS 

Y

B

R

L

U

 M E Q X N O
AF/KL Y B M K H L Q T N R V

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER AF/VS KL/VS AGREEMENT*

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER AF/VS KL/VS AGREEMENT*

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date 

*Remove AF/VS KL/VS as appropriate

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Effective 15th April 2025, Terminal 2 at Delhi airport will be closing until the end of this year while it undergoes refurbishment. As we operate out of Terminal 3, our flights will not be affected however any customers who are booked to connect to/from Delhi, including with IndiGo could be impacted by these changes.

If customers misconnect due to the terminal change please rebook them following our schedule change policy which you can find here, and reissue the ticket to ensure your customers are fully prepared for check-in.

We would also like to reassure you that there is no change to baggage transfer. For domestic to international flights, bags will automatically be transferred airside like they are today. And similarly, the process for international to domestic bags doesn’t change either as customers will still need to collect their baggage at their first port of entry into India and then check their bags in with IndiGo at T1 check-in area.


Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

From 14th April our check in location at Manchester Airport will move from Terminal 2, Zone E to Terminal 2, Zone B. 

Please encourage customers to arrive at the airport 3hrs prior to their departure time.     

For Twilight check In -  customers will need to check the airport screens for the applicable Zone to check in.

Find out more here

Our frequent flyer programme partnership with Hawaiian Airlines is ending on the 30th June 2025. From then on customers won't be able to book a new reward flight or earn Tier and Virgin Points. However, if they already have a flight booked, they don't need to worry and will be able to take off as planned.

 

Find out more here

As we continue to optimise our network, we regularly review the destinations we fly to. From January 2026, we will increase our direct flights to Montego Bay, Jamaica, operating daily for the peak winter months due to high demand.  We’re also delighted to start a three times weekly seasonal winter service to Cancun, Mexico this October. 

The changes mean that unfortunately we’ll be suspending our seasonal service to St Lucia, which will not resume in October 2025. 

Please see our rebooking options for ticketed customers below. If however a refund is preferred, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.

Bookings will be updated through your GDS on Saturday 05 April.

We’re very sorry for the disappointment caused to our customers flying to St Lucia.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

  • Customrs must advise of changes to their travel plans ahead of their travel date, or the no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights to/from St Lucia from October 2025.
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. DEL-LON-UVF. DEL-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted
  • Travel rebooked onto our airline partners listed below must be completed on/before the dates highlighted for each carrier below. 
  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP or ARC
  •  PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  •  Travel period that can be rebooked, 07 December 2025 – 20 February 2026.
  • Only for reprotections between ATL and UVF on DL prime flights – passengers to connect on with our VS metal to LHR afterwards
  •  Any subsequent connections onto VS network, should remain on VS/DL metal
  • Tickets must be reissued on VS (932 ticket stock)
  •  Re-accommodation may take place into the RBD within the same cabin as originally booked on VS, or a lower cabin in cases where the original cabin is not operated by DL, according to the following table
DL Cabin Permitted RBD's on DL services
Business J C D I Z
Premium W
Comfort +/Economy Delight S *
Economy Y B M H Q K L U T X V

* S  is Economy Delight/Comfort +

  • The new e-ticket shall be issued using, and shall be identified by the presence of the text “INVOL” in endorsement area.
  • The new e-ticket may also be issued containing: 

The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or

 “I” or “S” indicator at the beginning of the fare construction or fare component, or

Any other evidence that a ticket has been re-issued from an original VS service

  •  VS shall request its agents add the following information in an OSI:

 Invol reissue due VS  UVF route suspensions, and

Passenger/agency telephone number

  • Re-accommodation shall only take place with knowledge of the disrupted passenger(s)
  •  Travel period that can be rebooked, 07 December 2025 – 20 February 2026.
  • Only for reprotections between SLU and BGI on BW prime flights
  •  Any subsequent connections onto VS network, should remain on VS metal
  • Tickets must be reissued on VS (932 ticket stock)
  • Re-accommodation may take place into the RBD within the same cabin as originally booked on VS, or a lower cabin in cases where the original cabin is not operated by BA, according to the following table:
BW Cabin Permitted RBD's on BW services
Business C D
Economy K B H Q T V G S
  • The new e-ticket shall be issued using, and shall be identified by the presence of the text “INVOL” in endorsement area
  • The new e-ticket may also be issued containing: 

The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or

 “I” or “S” indicator at the beginning of the fare construction or fare component, or

Any other evidence that a ticket has been re-issued from an original VS service

  • VS shall request its agents add the following information in an OSI:

Invol reissue due VS  UVF route suspensions, and

 Passenger/agency telephone number

  •   Re-accommodation shall only take place with knowledge of the disrupted passenger(s)
  • Travel period that can be rebooked, 07 December 2025 – 20 February 2026
  • Only for reprotections between LGW and UVF on BA prime flights.
  • Any subsequent connections onto VS network, should remain on VS metal.
  • Tickets must be reissued on VS (932 ticket stock)
  • Re-accommodation may take place into the RBD within the same cabin as originally booked on VS, or a lower cabin in cases where the original cabin is not operated by BA, according to the following table:
BA Cabin Permitted RBD's on BA services
Business J C D R I
Premium Economy W E T
Economy Y B H K M L V S N Q O
  • The new e-ticket shall be issued using, and shall be identified by the presence of the text “INVOL” in endorsement area.
  • The new e-ticket may also be issued containing: 

The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or

 “I” or “S” indicator at the beginning of the fare construction or fare component, or

Any other evidence that a ticket has been re-issued from an original VS service

  •  VS shall request its agents add the following information in an OSI:

Invol reissue due VS  UVF route suspensions, and

Passenger/agency telephone number

  • Re-accommodation shall only take place with knowledge of the disrupted passenger(s)

 

 

As communicated previously, a fire at an electrical substation near Heathrow Airport has resulted in the airport’s temporary closure until later today (21 March). Unfortunately, this has had a significant impact on our flying programme both into and out of Heathrow. Please see the latest update here. 

 

Due to a fire at an electrical sub station near Heathrow Airport, which has resulted in the airport’s temporary closure. Unfortunately this has had a significant impact on our flying programme both into and out of Heathrow and all arriving and departing flights please see the latest update here. 

 

From 30 March 2025 we will no longer be offering a codeshare service on WestJet to/from and through London and Calgary.

This means any existing bookings that have a flight number of VS* and are ticketed on 932 stock will need to be rebooked.

You may rebook customers on services operated by WestJet (WS) or alternatively  on our codeshare services operated by our partners Delta Air Lines (DL) and KLM (KL) who offer services to/from Calgary via  Amsterdam, Minneapolis, Boston or Salt Lake City.

You would have been notified through your GDS of this change on Saturday 18 January.

To rebook your customers please follow our guidelines below:

  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Reissues must be completed immediately if booked on WS Prime services to prevent early TTL cancellation
  • If WS Prime is not available and you cannot rebook following the rebooking guidelines below, customers should be rebooked onto alternative VS/VS* operated services
  • Customers must be rebooked with the same origin & destination
  • Future voluntary date changes are permitted, all changes must be as per fare rules and rebooked onto VS/VS* operated services
  • You can rebook customers on alternative VS/VS* operated services only, itineraries must be re-priced using current fares/YQ/YR & taxes
  • Rebooking onto WS Prime is permitted
  • Rebooking WS Prime must be on the same services as originally booked
  •  Rebook following the below booking class mapping table
  • If the equivalent booking class is not available, rebook lowest available in the same cabin
  • If the same WS services are not available, rebook customers on VS/VS* operated services.
  • If the same class is not available on VS/VS* operated services, rebook lowest available in the same cabin
VS* marketing WS operating
J J
C C
D C
I D
Z D
W W
S O
H O
K R
Y Y
B B
R M
L H
U Q
M N
E S
Q X
X T
N K
O L

Customers booked on WS Prime must have their tickets reissued immediately to prevent early TTL cancellation. Please make sure the booking is updated with the below remarks:

 

SI INVOL REROUTE DUE VS/WS CODESHARE REMOVED

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS/WS CODESHARE REMOVED

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Refunds can be completed in your GDS or via BSP/ARC. Please make sure the booking is updated with the below remarks:

 

SI INVOL REFUND DUE VS/WS CODESHARE REMOVED

Please refund tickets to include endorsement:

INVOL REFUND DUE VS/WS CODESHARE REMOVED 

We have updated our Schedule Change Policy to ensure alignment with our Conditions of Carriage (Article 21)

What is changing?

We have updated what qualifies as a 'significant schedule change' from 3 hours or more to 5 hours or more, from the original departure time:
 

  • 5 hours or more: Customers are eligible for rebooking or a refund under the updated Schedule Change Policy.
  • Less than 5 hours: Changes will follow the 'standard schedule change' guidance which can be found in our Schedule Change Policy. Refunds would not be permitted. 

When did this change come into effect?

This update applies to schedule changes communicated on or after 28 December 2024.

Note:

  • If your customers flights were affected by a schedule change between 28 December 2024 and 19 January 2025, the previous policy will apply. During this period changes of 3 hours or more are covered and no ADM will be issued. 
  • For schedule changes communicated on or after 20 January 2025, the updated policy will apply.

For more details please refer to our Schedule Change Policy here.


Due to the adverse winter weather conditions in Southeast USA, we are offering customers travelling to, through or from select destinations, the flexibility to rebook their flight onto a different date.

You can view the full policy here.

Please check here for specific flight status.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email. 


For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.


Due to the wildfires in the Southern California area, we are offering customers travelling to, through or from select destinations, the flexibility to rebook their flight onto a different date.

You can view the full policy here.

Please check here for specific flight status.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email. 


For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.

Due to the impact of the weather in central US, we are offering customers travelling to, through or from select destinations, on 06 January 2025, the flexibility to rebook their flight onto a different date up until 10 January 2025.

You can view the full policy here. 

Please check here for specific flight status.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email. 


For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.

We’re letting you know that we’ve made the difficult decision to reduce our upcoming flying schedule between London Heathrow and Cape Town. Services will now operate during the Winter 2024 season only, resulting in the cancellation of flights during April 2024. We sincerely apologise for any inconvenience caused to affected customers.  

   

The following flights will be cancelled: 

Flight number Route Date
VS478 London Heathrow to Cape Town 30 March 2025 – 30 April 2025
VS479 Cape Town to London Heathrow 31 March 2025 – 01 May 2025

It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required. 

 

Bookings affected by these changes will be updated in your GDS on Saturday 16 November 2024.

 

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. We also have rebooking options below and, alternatively, a full refund can be offered as per our refund policy.

 

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 30th of March to 1st of May 2025
  • Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are permitted as per the fare rules
  • Travel rebooked onto our airline partners listed below must be completed on/before 1st of May 2025 unless permitted as per the fare rule

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by 4Z

· Valid for reprotection onto services between CPT and JNB only

· Flights must be rebooked using either 4Z prime flights

· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight

4Z Cabin Booking Class
Business D
Economy E P A

Update the SI field with the following information:

 

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT

 

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT

 

Where supported, precede the fare calculation with "S-"

 

Tickets must be re-issued on / before revised travel date


We’re letting you know that we’ve taken the difficult decision to adjust our flying programme, which means that the restart of our Tel Aviv services and our new services to Accra will be delayed until the Winter 2025/26 season, which starts 26 October 2025. 

  

It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required. We’d like to apologise to affected customers and remain fully committed to both routes. 

 


Bookings impacted by these changes will be updated in your GDS on Saturday 16 November 2024. Our schedule change policy will provide you with all the information you need to support our mutual customers affected by these changes. 

 

We are diligently arranging rebooking options, so please check back on this page shortly. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 8th October 2024 – 26th October 2025
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-TLV. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 26th October 2025.

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

· Valid for reprotection onto services between:

o   LON – TLV – LON

· Flights must be rebooked using either VS* or LY Prime flights

· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

Rebooking onto VS* / LY operated flights 

Between Lon - TLV

 

Economy

Premium

Business

VS Marketed

O

N

X

Q

E

M

U

L

R

B

Y

K

H

S

W

Z

I

D

C

J

LY Operated

U

O

G

N

H

L

S

V

K

M

Y

P

B

Q

W

J

Z

D

I

C

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

 
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 1st May 2025 - 26th October 2025
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-ACC. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 26th October 2025

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by BA

Valid for re-protections on to BA services to/from LHR-ACC/ACC-LHR

· Rebooking using BA when VS is not operating services to/from LHR-ACC

· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

BA Cabin

Permitted RBDs on BA services 

Business

J C D R I 

Premium Economy

W E T

Economy

 Y B H K M L V N O 

Update the SI field with the following information:

SI INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.

Check out our VSBulletin archive

 

 

Policy updates

    

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

 

We will continue to review the situation and keep you up to date with any changes.  

 

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

 

YPTA Customers

All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here

 

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

 

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

 

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

 

  • This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

 

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html