Fly With Virgin Atlantic | Help Centre

Our unique flying experience

That's how we roll.

Economy

Our Economy cabin provides brilliant service, great food and inflight entertainment. Why expect less?

Enjoy Economy

Premium

Our Premium passengers enjoy an award-winning cabin, superior service and gloriously comfy, roomy seats.

Explore Premium

Upper Class

Stretch out and enjoy every minute. It’s a luxury experience designed to make your journey extra special, from start to finish.

Discover Upper Class

Wellbeing on board

Food and drink

Entertainment

Upgrades and extras

Clubhouse

Get that upper class feeling before you board.

Toast your journey with a cocktail, enjoy a relaxing massage or find a quiet spot to get some work done in one of our 10 luxurious private airport lounges located around the world.

Discover our Clubhouse

Our destinations

Whether it's relaxing on sun-kissed beaches, indulging in chic city breaks or getting giddy with excitement at your favourite theme parks, we have the destination for you.

Explore the world

Your journey with us

Extensive health and safety measures for your peace of mind

Onboard and at the airport, together with our partners we’re committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. The health and safety of our customers and people remains our top priority, always, and we continuously review all our Covid-19 health measures.

Cleaning

Our teams are trained to meet high cleanliness standards, with particular attention to high frequency touchpoints such as tray tables, overhead lockers and in-flight entertainment screens. Our washrooms are also thoroughly cleaned and sanitised before and after every flight.

Air filtration

All air on board is filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air. Testing shows a removal efficiency of 99.999%, with vertical air flow refreshing cabin air completely every 2-3 minutes for excellent ventilation.

Individual health packs

For convenience, individual health packs are available to all customers, containing medical grade face masks, hand sanitizer and surface wipes.  Together, all of these measures ensure the aircraft environment is a very safe place to be, as supported by independent studies.

Mask wearing

The legal requirement to wear a mask in England was removed on 27 January 2022 and supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, customers on certain Virgin Atlantic flights are now able to exercise their personal choice to wear a face mask on board. This updated policy only applies on routes where international mask-wearing regulations do not apply.

We understand that many customers will still wish to wear a mask onboard for their own confidence and protection, and these will be available on every flight, as these will still be necessary for boarding, disembarking and your destination airport.

Some airports, including London Heathrow and Manchester, no longer mandate masks inside the terminal, but you should check the rules that apply for your journey.

Meet our fleet

One of the youngest and cleanest in the skies.

Airbus A350-1000

Designed with love, built for the future.

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Boeing 787-9

Our Dreamliners take efficiency to new heights.

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Airbus A330-300

Versatile, wide-bodied and full-hearted.

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Airbus A330neo

Next-generation efficiency, comfort and connectivity.

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Experience the sights and sounds of travel that you've missed the most

Autonomous Sensory Meridian Response (ASMR) is a phenomenon where a person gets a tingling sensation, often starting on the scalp and moving down the neck and spine. This physiological response can be triggered by a number of sights and sounds including whispering, isolated sounds such as tapping and beautiful or ‘oddly satisfying’ imagery.

From the bing-bong of the call bell, the click shut of the seatbelt and the evocative pop of the champagne cork, we've captured all the magical moments of travel to give you that signature ASMR tingly feeling. Enjoy!