1. Fly with us

Welcome to Virgin Atlantic, it's great to see you. We're here to make every part of your journey amazing. You'll find help and info on everything here, from what it's like to fly with us to banishing baggage conundrums. Get ready to depart the everyday!

before you book

prepare to fly

24 hours to go

at the airport

on the flight

after your flight

All booked? Yay!

You might like to know about this

Checked in baggage is included unless you're flying Economy Light. Then it's hand baggage only.
baggage
Check in online, on the app or at the airport from 24 hours before you fly. Easy peasy lemon squeezy.
checking in
Food and drinks are all included, and all delicious. For any particular dietary requirements, just order in advance.
specialised meals
Find out about the latest travel news, and any travel alerts, direct from Virgin Atlantic HQ.
travel news

Look no further

To save you searching, there are a few things you’ll need to contact our team to get sorted (if you booked with us direct). Get in touch if you need to change your date or route, make a name change or upgrade with Virgin points.

Good to know

 

If you need to make changes because of Covid-19 travel restrictions, we've got you covered.

Find out more about our flexible no change fees policy.

Change your date or route

 

If you need to move your dates or change where you're flying from or to, we'll just need to take a few details from you.



Make a name change

 

Spotted a misspelling? No problem, give us a call. It's free within 24 hours, or anytime if you booked a flexible fare.

 



Upgrade with Virgin points

 

For anything other than buying flights with Virgin points, like upgrading, companion flights and partners, contact our Flying Club team.



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Why fly with us? It's in the details. Feel the love.

our cabins and seats
inflight food and drink
your wellbeing onboard

Questions you might have today

Can I bring my own car seat for my child to sit in?
How can I claim missing Virgin points on my Flying Club membership (log in)
Can I bring my wedding dress?

WhatsApp

Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.

message us

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

call or text us

Send us your comment or query

If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible.

send us your query

Contact us

If you need to get hold of us, we're here. To save time, we've got contact forms for every occasion that go direct to team you need. Send us your comment or query, and we'll get right on it.

Our call centre is currently open between 7am and 10pm in the UK (-5 Eastern and -8 Pacific) 

Outside of these times customers in the US can text us on 97634

For more info, please visit our Covid-19 news page

Send us your comment or query

Not found the answer here? Choose the relevant contact form for your question and we'll get back to you as soon as possible.

send us your query

Send us a text

If you're a customer in the US and need to speak to us after 10pm UK time (-5 Eastern and -8 Pacific) please drop us a text on 97634.

text us

Give us a call

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

call us
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