1. Fly with us

We're here to make every part of your journey amazing. You'll find help and info on everything here, from what it's like to fly with us to banishing baggage conundrums. Let's do this!

before you book

prepare to fly

at the airport

on the flight

after your flight

All booked? Yay!

You might like to know about this

Checked in baggage is included unless you're flying Economy Light. Then it's hand baggage only cowboy.
baggage
Check in online, on the app or at the airport from 24 hours before you fly. Easy peasy lemon squeezy.
checking in
Food and drinks are all included, and all delicious. For any particular dietary requirements, just order in advance.
specialised meals

Why fly with us? It's in the details. Feel the love.

our cabins and seats
inflight food and drink
your wellbeing onboard

Look no further

To save you searching, there are a few things you’ll need to contact our team to get sorted (if you booked with us direct). Get in touch if you need to change your date or route, make a name change or upgrade with miles.

Change your date or route

If you need to move your dates or change where you're flying from or to, we'll just need to take a few details from you.



Make a name change

Spotted a misspelling? No problem, give us a call. It's free within 24 hours, or anytime if you booked a flexible fare.



Upgrade with miles (and things)

For anything other than buying flights with miles, like upgrading, companion flights and partners, contact our Flying Club team.



Questions you might have today

Can I bring my own car seat for my child to sit in?
How can I claim missing miles on my Flying Club membership (log in)
Can I bring my wedding dress?
Open Help Bot button
Play video Economy
Video poster image

depart the everyday

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter