Look no further

To save you searching, there are a few things you’ll need to contact our team to get sorted (if you booked with us direct). Get in touch if you need to change your date or route, make a name change or upgrade with Virgin points.

Change your date or route

If you need to move your dates or change where you're flying from or to, we'll just need to take a few details from you.



Make a name change

Spotted a misspelling? No problem, give us a call. It's free within 24 hours, or anytime if you booked a flexible fare.



Upgrade with Virgin points

For anything other than buying flights with Virgin points, like upgrading, companion flights and partners, contact our Flying Club team.



Why fly with us? It's in the details. Feel the love.

WhatsApp

Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.

message us

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

call or text us

Send us your comment or query

If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible.

send us your query

Contact us

If you need to get hold of us, we're here. To save time, we've got contact forms for every occasion that go direct to team you need. Send us your comment or query, and we'll get right on it.

Our call centre is currently open between 7am and 10pm in the UK (-5 Eastern and -8 Pacific) 

Outside of these times customers in the US can text us on 97634

For more info, please visit our Covid-19 news page

Send us your comment or query

Not found the answer here? Choose the relevant contact form for your question and we'll get back to you as soon as possible.

send us your query

Send us a text

If you're a customer in the US and need to speak to us after 10pm UK time (-5 Eastern and -8 Pacific) please drop us a text on 97634.

text us

Give us a call

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

call us
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