Why fly with us? It's in the details. Feel the love.

Look no further

To save you searching, there are a few things you’ll need to contact our team to get sorted (if you booked with us direct). Get in touch if you need to change your date or route, make a name change or upgrade with miles.

Change your date or route

If you need to move your dates or change where you're flying from or to, we'll just need to take a few details from you.



Make a name change

Spotted a misspelling? No problem, give us a call. It's free within 24 hours, or anytime if you booked a flexible fare.



Upgrade with miles (and things)

For anything other than buying flights with miles, like upgrading, companion flights and partners, contact our Flying Club team.



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Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 280 characters or less) you can also get in touch with us on Twitter