We need to let you know that due to the adverse weather in the U.S, we are offering customers travelling to, through or from select destinations options to rebook to a later date or re-route via another gateway if travelling onward.

General Guidance for this Policy

This policy is to allow customers more flexibility in addition to original fares rules

Fare difference must include all taxes/charges

Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

Itinieraries must be rebooked on VS/VS* tickets

Customers must advise of changes to their travel plans before their original travel date, or no show policy will apply

Rebook in the the same booking class in the same cabin. If the same booking class is not available, please book into lowest available booking class in the same cabin

Return date can be amended to maintain same original trip duration

Fare difference charges apply for all travel rebookings outside of travel dates covered

Customers whose flights have been impacted by adverse weather in the U.S.

Flights are still operating
Affected Cities (To/From/Through)	Albany, New York (ALB) Allentown, Pennsylvania (ABE) Baltimore (BWI) Bangor, Maine (BGR) Boston, Massachusetts (BOS) Buffalo, New York (BUF) Burlington, Vermont (BTV) Harrisburg, Pennsylvania (MDT) Hartford, Connecticut (BDL) New York Kennedy, New York (JFK) New York LaGuardia, New York (LGA) Newark, New Jersey (EWR) Philadelphia, Pennsylvania (PHL) Pittsburgh, Pennsylvania (PIT) Portland, Maine (PW<) Providence, Rhode Island (PVD) Rochester, New York (ROC) State College, Pennsylvania (SCE) Syracuse, New York (SYR) Washing Dulles, Washington D.C (IAD) White Plains, New York (HPN) Scranton, Pennsylvania (AVP) Portland, Oregon (PDX) Seattle, Washington (SEA) Vancouver, Canada (YVR) Appleton, Wisconsin (ATW) Bismarck, North Dakota (BIS) Bloomington, Illinois (BMI) Cedar Rapids, Iowa (CID) Chicago-O’Hare, Illinois (ORD) Chicago-Midway, Illinois (MDM) VAA Global Commercial Policy Page 2 of 3 Des Moines, Iowa (DSM) Duluth, Minnesota (DLH) Detroit, Michigan (DTW) Fargo, North Dakota (FAR) Fort Wayne, Indiana (FWA) Grand Forks, North Dakota (GFK) Grand Rapids, Michigan (GRR) Green Bay, Wisconsin (GRB) Indianapolis, Indiana (IND) Kansas City, Missouri (MCI) Minot, North Dakota (MOT) Madison, North Dakota (MSN) Milwaukee, Wisconsin (MKE) Minneapolis, Minnesota (MSP) Moline, Illinois (MLI) Omaha, Nebraska (OMA) Sioux Falls, South Dakota (FSD) South Bend, Indiana (SBN) St Louis, Missouri (STL) Traverse City, Michigan (TVC) Wausau, Wisconsin (CWA)
Bookings from	Any
Bookings Until	28 Dec 22
Original travel date(s)	21 - 25 Dec 22
New travel must be completed by	28 Dec 22
Change fees	Waived - for date/flight changes
Fare difference	Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination	If no alternative VS flight available, rebook onto other VS/VS* services Change fees are waived Fare difference applies Return date can be amended to maintain same original trip duration
Refund	No refund unless fare rules allow For flight cancellations, standard VAA flight cancellation policy applies

Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO ADVERSE USA WEATHER 22 Dec 22

Please reissue tickets to include endorsement:

FOC DATE CHANGE DUE TO ADVERSE USA WEATHER 22 Dec 22

Tickets must be re-issued on / before revised travel date