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  3. Policies
  4. Aer Lingus Pilot Strike

Due to Aer Lingus pilot strikes from the 26th June 2024, we have produced a policy that allows customers more flexibility in addition to their original fare rules. However, customers must advise of changes to their travel plans ahead of their flight, otherwise the no-show policy will apply.

This policy is to allow customers more flexibility in addition to the original fares rules and applies to customers on 932 tickets, due to travel on Aer Lingus (EI) operated services connecting to/from VS/VS*  

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Itineraries must be rebooked on 
    • VS/VS* operated services
    • EI (Aer Lingus) – Rebook in the same booking class. If the same class is unavailable, rebook in the lowest available class within the same cabin.
    • AF (Air France) & KLM (KLM Royal Dutch Airlines) - Rebooking onto AF / KLM operated services is allowed, applying the same origin and destination. Rebooking must be in the lowest available class within the same cabin.
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible
  • Should your customers flight be cancelled due to a Schedule Change/IROP, they can be rebooked or seek a refund as per our Schedule Change policy

 

If flights are still operating

Affected Cities

From/To/Through

DUB (Dublin)

NOC (Knock)

ORK (Cork)

SNN (Shannon)

Bookings from

Any

Bookings until

26 Jun 2024

Impacted travel date(s)

26 Jun 2024 - 16 Jul 2024

New travel must be completed by

16 Jul 2024

Change fees

Waived; for date and flight changes

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

Not permitted unless fare rules allow

For flight cancellations, the standard VAA Flight Cancellation Policy applies. 

Update the SI field with the following information:

SI CHANGES PER EI STRIKE CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

CHANGES PER EI STRIKE CHG FEE DDMMMYY

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk