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  3. Policies
  4. French Air Traffic Controllers Strike

Due to the French Air Traffic Control strike action on 25 April 2024, we have produced a policy that allows customers more flexibility in addition to their original fare rules. However, customers must advise of changes to their travel plans ahead of their flight, otherwise, the no-show policy will apply.

 

This policy is to allow customers more flexibility in addition to the original fares rules and applies to customers on 932 tickets

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Fare difference must include all taxes/charges
  • Itineraries must be rebooked on VS/VS* operated services
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible
  • Should your customers flight be cancelled due to a Schedule Change/IROP, they can be rebooked or seek a refund as per our Schedule Change policy

 

If flights are still operating

Affected Cities

From/To/Through

France

Bookings from

Any

Bookings until

24 Apr 2024

Impacted travel date(s)

25 Apr 2024

New travel must be completed by

02 May 2024

Change fees

Waived; for date and flight changes

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

Not permitted unless fare rules allow

 

Update the SI field with the following information:

SI CHANGES PER FRENCH STRIKE CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

CHANGES PER FRENCH STRIKE CHG FEE DDMMMYY

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk