1. Fly with Virgin Atlantic
  2. Virgin Atlantic Partner Hub
  3. Policies
  4. Tropical Storm Helene Commercial Policy

We are currently monitoring Tropical Storm Helene and would like to offer affected customers flying through, to or from any of the below destinations between 25 September and 27 September 2024, the flexibility to rebook their flight onto a different date up until 04 October 2024

Albany, GA (ABY)

Asheville, NC (AVL)

Atlanta, GA (ATL) – see specifics below

Augusta , GA (AGS)

Brunswick, GA (BQK)

Cancun, MX (CUN)

Charleston, SC (CHS)

Charlotte, NC (CLT)

Chattanooga, TN (CHA)

Cincinnati, OH (CVG)

Columbia, SC (CAE)

Columbus, GA (CSG)

Daytona Beach, FL (DAB)

Dothan, AL (DHN)

Fort Lauderdale, FL (FLL)

Fort Myers, FL (RSW)

Fort Walton Beach, FL (VPS)

Gainesville, FL (GNV)

Greensboro, NC (GSO)

Greenville/Spartanburg, SC (GSP))

Havana, CU (HAV)

Hilton Head Island, SC (HHH)

Jacksonville, FL (JAX)

Key West, FL (EYW)

Lexington, KY (LEX)

Louisville, KY (SDF)

Melbourne, FL (MLB)

Miami, FL (MIA)

Mobile, AL (MOB)

Myrtle Beach, SC (MYR)

Orlando, FL (MCO)

Panama City, FL (ECP)

Pensacola, FL (PNS)

Sarasota, FL (SRQ)

Savannah, GA (SAV)

Tallahassee, FL (TLH)

Tampa, FL (TPA)

Tri-Cities, TN (TRI)

Tulum, MX (TQO)

Valdosta, GA (VLD)

West Palm Beach, FL (PBI)

 

*Please note, there is a small variation for customers travelling to Atlanta. You can find out what this is in our below policy.

This policy is to allow customers more flexibility in addition to the original fare rules

• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules

• Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin

• Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived

• Itineraries must be rebooked on VS/VS* tickets

• Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

* If your customer's flight has been cancelled due to Irregular Operations (IROP) you can rebook onto an alternative flight by following our IROP policy here. 

If your flights are still operating

Affected Cities

(To/From/Through)

Albany, GA (ABY)

Asheville, NC (AVL)

Atlanta, GA (ATL) – see details below

Augusta , GA (AGS)

Brunswick, GA (BQK)

Cancun, MX (CUN)

Charleston, SC (CHS)

Charlotte, NC (CLT)

Chattanooga, TN (CHA)

Cincinnati, OH (CVG)

Columbia, SC (CAE)

Columbus, GA (CSG)

Daytona Beach, FL (DAB)

Dothan, AL (DHN)

Fort Lauderdale, FL (FLL)

Fort Myers, FL (RSW)

Fort Walton Beach, FL (VPS)

Gainesville, FL (GNV)

Greensboro, NC (GSO)

Greenville/Spartanburg, SC (GSP))

Havana, CU (HAV)

Hilton Head Island, SC (HHH)

Jacksonville, FL (JAX)

Key West, FL (EYW)

Lexington, KY (LEX)

Louisville, KY (SDF)

Melbourne, FL (MLB)

Miami, FL (MIA)

Mobile, AL (MOB)

Myrtle Beach, SC (MYR)

Orlando, FL (MCO)

Panama City, FL (ECP)

Pensacola, FL (PNS)

Sarasota, FL (SRQ)

Savannah, GA (SAV)

Tallahassee, FL (TLH)

Tampa, FL (TPA)

Tri-Cities, TN (TRI)

Tulum, MX (TQO)

Valdosta, GA (VLD)

West Palm Beach, FL (PBI)
Bookings from Any
Bookings Until

26 Sept 24

ATL: 27 Sep 24
Impacted travel date(s)

25-27 Sep 24

ATL: 27 Sep 24
New travel must be completed by

04 Oct 24

ATL: 01 Oct 24
Change fees Waived - for date/flight changes. 
Fare difference Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination

If no alternative VS flight available, rebook onto other VS/VS* services

Change fees are waived

Fare difference applies
Refund

Not permitted unless fare rules allow.

 

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

 

For flight cancellations, standard VAA Flight Cancellation Policy applies.

Update the SI field with the following information:

SI CHANGES PER TROPICAL STORM HELENE CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES TROPICAL STORM HELENE CHG FEE DDMMMYY

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk