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  2. Virgin Atlantic Partner Hub
  3. Policies
  4. Situation in Israel

Due to the current situation in Israel, we are offering customers booked on our Tel Aviv services between 7 October 2023 and 31 December 2023, the flexibility to rebook their flight onto a different travel date or request a full refund.

 

This policy is to allow customers more flexibility in addition to the original fares rules and applies to customers on 932 tickets

• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules

• Fare difference must include all taxes/charges

• Itineraries must be rebooked on VS/VS* operated services

• Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

Should your customers flight be cancelled due to a Schedule Change/IROP, they can be rebooked or seek a refund as per our Schedule Change policy

If your flights are still operating

Affected Cities

(to/through/from)

 Tel Aviv (TLV)
Bookings from Any
Bookings Until 15 Oct 23
Impacted travel date(s) 07 Oct 23 - 31 Dec 23
New travel must be completed by 31 Jan 24
Change fees Waived - for date/flight changes
Fare difference Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination

Change fees are waived

Fare difference applies
Refund

Permitted

 

For Reissues:

Update the SI field with the following information:

SI CHANGES PER TLV CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES PER TLV CHG FEE DDMMMYY  

Tickets must be re-issued on / before revised travel date

For Refunds:

Update the SI field with the following information:

SI REFUND PER TLV DDMMMYY

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk