SItuation in Israel

This policy is to allow customers more flexibility in addition to the original fares rules and applies to customers on 932 tickets

• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules

• Fare difference must include all taxes/charges

• Itineraries must be rebooked on VS/VS* operated services

• Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

Should your customers flight be cancelled due to a Schedule Change/IROP, they can be rebooked or seek a refund as per our Schedule Change policy

For Reissues:

Update the SI field with the following information:

SI CHANGES PER TLV CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES PER TLV CHG FEE DDMMMYY  

Tickets must be re-issued on / before revised travel date

For Refunds:

Update the SI field with the following information:

SI REFUND PER TLV DDMMMYY

For Refunds:

Update the SI field with the following information:

SI REFUND PER TLV DDMMMYY

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

• Customers can only be rebooked onto LY services for the impacted sector
• Customers can be rebooked onto the next available service or services in line within our rebooking policy (as above)

For Reissues:

Update the SI field with the following information:

SI CHANGES PER TLV CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES PER TLV CHG FEE DDMMMYY  

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

• Customers can only be rebooked onto LY services for the impacted sector
• Customers can be rebooked onto the next available service or services in line within our rebooking policy (as above)
• Future voluntary changes are not permitted

For Reissues:

Update the SI field with the following information:

SI CHANGES PER TLV CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES PER TLV CHG FEE DDMMMYY  

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by AF or KL

• Customers can only be rebooked onto AF or KL services for the impacted sector
• Customers can be rebooked onto the next available service or services in line within our rebooking policy (as above)
• For AF services customers must be rebooked on services between LON-TLV via PAR
• For KL services customers must be rebooked on services between LON – TLV via AMS
• Future voluntary changes are not permitted

For Reissues:

Update the SI field with the following information:

SI CHANGES PER TLV CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

SCHED CHANGES PER TLV CHG FEE DDMMMYY  

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date