The UK Government confirmed on 4 January 2021 that England will enter a national lockdown, effective immediately. This includes guidance that people can only travel internationally where they have a legally permitted reason. The Scottish Government has also confirmed new stay at home guidance, effective 5 January 2021.
We are currently reviewing our flight schedule in light of the new national restrictions and our teams will be in contact with any customers whose flights may be affected, to provide their options. Any customers who made their booking through a third party or travel agent, should contact them directly with any questions.
If we need to cancel a customer’s flight, customers will have the option to rebook or request a refund. To simplify the options for Virgin Atlantic customers, and to provide immediate peace of mind, where a flight is cancelled, we’re automatically providing a customer credit equal to the value of the trip. This credit can be used to rebook on alternative dates, allowing for two date changes, a destination change and name change, for travel all the way until 31 December 2022. If the flight is still scheduled to operate, customers have the option to rebook, with a name change and two date change fees waived, for a new travel date up until 31 December 2022.
We apologise for any disappointment or inconvenience caused to our customers and remain so grateful for your patience during these extraordinary circumstances. If you’re travelling for a permitted reason – we’re here and ready to make sure you fly safe and fly well.
Virgin Atlantic continues to review its flying programme on a regular basis, with a reduced schedule of passenger services for essential travel operating alongside cargo-only services to transport vital medical supplies and support global supply chains.
We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign, Commonwealth & Development Office (FCDO). For the latest FCDO travel advice please visit https://www.gov.uk/foreign-travel-advice.