Travel alert to United States
Information for customers travelling to the US
Information correct as of 03 February @ 12:15 GMT
We are aware of the US Government’s decision to restrict entry into the United States, from 22:00 GMT on 2 February, for foreign visitors who have travelled to China (excluding Hong Kong and Macau) in the last 14 days, due to the situation with Coronavirus. This will affect all flights departing after 2200 GMT on 2 February.
If you are due to travel to the United States and have been to China in the past 14 days, you may not be allowed to travel.
There are some passengers who will be exempt from these new travel restrictions. If you have travelled to China within 14 days of planned travel to the United States but are on the exemption list you will be allowed to travel to the United states providing you enter via one of the selected airports which are Atlanta, New York JFK, San Francisco, Seattle, Los Angeles, Newark and Washington Dulles as well as Hawaii, Chicago, Dallas/Fort Worth and Detroit .
For more information on the travel restriction including information on the exemption list please visit: www.tsa.gov or www.dhs.gov
| Impacted travel dates |
Affected destinations and customers |
Ticket must be reissued on or before |
Rebooked travel must begin no later than |
| From 2 February 2020 until 30 April 2020 |
All Virgin Atlantic and codeshare flights to/ through the U.S.A. Customers who have been in China (not including Hong Kong / Macau) in the 14 days prior to planned initial entry into the U.S.A. |
31 May 2020 |
31 May 2020 |
If you are on the exemptions list and traveling to a designated airport (JFK / ORD / ATL / LAX / SEA / SFO / IAD / EWR / HNL / DFW / DTW):
Your travel will continue as planned and you will be screened at the airport on arrival.
If you are on the exemptions list and NOT traveling to a designated airport:
To provide you with flexibility for your travel plans, we're offering you the following options:
- Request a refund or partial refund for customers who have commenced travel
- Reroute to a designated Airport, for travel up to 31 May 2020
- Customers will be rebooked subject to availability and any applicable fare difference will be collected
- Customers will not be charged a change fee, provided new travel dates are within the permitted travel period
- Tickets must be re-issued on / before revised travel date
- Re-booking with onward connections on other airlines; If original booking class isn’t available on connection, re-book in the lowest available class in the same cabin
- No change fee will be charged but subject to fare difference
In terms of the US designated airports as listed, Virgin Atlantic has direct flying operations to Atlanta, San Francisco, Seattle, Los Angeles, New York JFK, Newark & Washington Dulles.
If you have booked through a Travel agent or Third party, please contact them directly to discuss your travel plans. If you made your reservation through Virgin Holiday’s please contact them via their SMS messaging system available on their website, or by calling them on 0333 920 4326 If you have a flight booked directly with Virgin Atlantic please contact our customer care team via our SMS messaging system on +44 (0) 7481 339184 to discuss the option to reroute, rebook up until 30 April 2020 or receive a refund.
If you are NOT on the exemptions list:
- Request a refund or partial refund for customers who have commenced travel
If you have booked through a Travel agent or Third party, please contact them directly to arrange a refund. If you made your reservation through Virgin Holiday’s please contact them via their SMS messaging system available on their website, or by calling them on 0333 920 4326 If you have a flight booked directly with Virgin Atlantic, please contact our customer care team via our SMS messaging system on +44 (0) 7481 339184 for your refund.
We urge all customers to check and familiarise themselves with their travel insurance policies before travelling.