Take it Sky High

Terms and Conditions:

Terms & Conditions

Who can enter: 
All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to enter.

Promotional period: 
Start: 21th March 2024 
End: 4h April 2024 
Open to all departure dates (ODR excluded). 

Applicable routes: 
All qualifying return flight bookings operated by Virgin Atlantic and Delta Air Lines codeshare flights only. Flights operated by partners are not applicable.

Points to be awarded:

Economy: 2 Points

Premium: 4 Points   

Upper Class: 10 points

Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions terms (virginatlanticskyhighclub.com)
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Terms and Conditions:

Who can enter: 
All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to be eligible for points.

Promotional period: 
Start: 29th February 2024 
End: 2nd April 2024 

Applicable routes: 
All return flight bookings to Bangaluru with Virgin Atlantic and VS/DL codeshare flights only. Flights operated by partners are not applicable.

Points to be awarded per passenger on a return ticket:

Economy 2 points  
Premium 4 points  
Upper 10 point

Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions terms (virginatlanticskyhighclub.com)
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Terms and Conditions:

Who can enter:
All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to enter.

Promotional period:
Start: 8th January 2024
End: 12th February 2024
Open to all departure dates (ODR excluded).

Applicable routes:
All qualifying return flight bookings operated by Virgin Atlantic and Delta Air Lines codeshare flights only. Flights operated by partners are not applicable.

Points to be awarded:

Economy: 3 Points

Premium: 6 Points 

Upper Class: 15 points

Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Terms and Conditions:

Who can enter:

All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The competition is open to travel sellers working on the high street, in call centres, online or from home.

Promotion period:

Start: 12 December 2023
End: 12 January 2024

Mechanics:

1. Agents book customers trips to Florida (TPA,MIA, MCO) Open to all departure dates (ODR excluded).
2. The agents must log these claims on Sky High Club (Agents must be registered to Sky High Club)
3. At the end of the incentive period, winners will be invited to the trip via email.

Prize includes:

All travel and accommodation are provided.
Agents are required to organize and fund their own ESTA.
Agents must have personal travel insurance.

Return flights:

3 March 2024

London Heathrow (LHR) – Tampa (TPA)

8 March 2024 #1

Tampa (TPA) – London Heathrow (LHR) #1 (Arrives the following day)

Virgin Atlantic - Florida Experiential Trip T&Cs

The Promoter: The promoter of this prize draw is Virgin Atlantic Airways Limited of, The VHQ, Fleming Way, Crawley RH10 9DF.

Eligibility: The prize draw is open to all UK Travel Trade Sales Agents aged 18 years or older, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.

Promotion period: The opening date is 00:01 on 12 December 2023. The closing date is 23:59 on 12 January 2024.

Entry: Agents must be registered to the Sky High Club incentive scheme. Agents must log claims into the platform for all customer bookings made to Florida (TPA, MIA, MCO) with Virgin Atlantic and VS/DL codeshare flights. All claims must be individually logged. At the end of the promotional period, all claims will be validated. The top 8 agents with the most bookings will be invited by email as winners.

Prize-specific conditions also apply: In addition to these terms and conditions, the prize is also subject to the further prize-specific conditions, set out in Annex 1 at the back of these terms and conditions. In the event of any conflict between these terms and conditions and any prize-specific terms and conditions, the prize-specific terms and conditions in Annex 1 shall prevail.

Prize includes: 8 x agent places on experiential trip to Florida as per the following itinerary:

3 March 2024

London Heathrow (LHR) – Tampa (TPA)

8 March 2024 #1

Tampa (TPA) – London Heathrow (LHR) #1 (Arrives the following day)

All flights and accommodation funded by the promoter.

Winner selection: Agents must be registered to the Sky High Club incentive scheme. Agents must log claims into the platform for all customer bookings made Florida (TPA, MIA, MCO) with Virgin Atlantic and VS/DL codeshare flights. All claims must be individually logged. At the end of the promotional period, all claims will be validated. The top 8 agents with the most bookings will be invited as winners.

Winner notification: The winner will be notified by email by 31 January 2024 and will be required to respond to confirm eligibility and acceptance of the prize, within 7 days of initial contact. If a winner does not respond to the Promoter within 7 days of being notified by the Promoter, then the winner's prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above. Winners are required to organize and fund their own ESTA as well as travel insurance. If the winner is unable to obtain their ESTA, they will forfeit their place.

Personal data: Personal data supplied during this promotion will only be used for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion on behalf of the Promoter. Entrants' personal data will be handled in accordance with the Promoter's privacy policy, available at: https://www.virginatlantic.com/gb/en/footer/privacy-policy.html

The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of prize winners and, if applicable copies of their winning entries, to anyone who writes to Virgin Atlantic Airways Limited, The VHQ, Fleming Way, Crawley RH10 9DF (enclosing a self-addressed envelope) within one month after the closing date stated in condition 3. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter Customer Centre Telephone: 0344 874 7747. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

The Promoter's responsibility for loss or damage suffered by you

The Promoter (together with any associated agencies and companies) is not responsible for any loss or damage you suffer in connection with this Promotion or by accepting or using a prize won under this Promotion, that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both the Promoter and you knew it might happen.

The Promoter does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the Promoter's negligence or the negligence of its employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

The Promoter is not liable for business losses. Any prize won under this Promotion is for domestic and private use. If you use the prize for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Promoter is also not responsible for failure to meet any of its obligations under the terms and conditions where such failure is due to events beyond its reasonable control.

Nothing in these terms and conditions is intended to affect or limit your rights under the law. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

If any provisions of these terms and conditions are judged to be invalid, illegal, or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

In the event of a conflict between these terms and conditions and the details in any promotional material, the details in these terms and conditions will prevail.

The prize draw shall be governed by English law and entrants to the prize draw submit to the exclusive jurisdiction of the English courts.

Annex 1 - Prize-specific terms and conditions

1. All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The competition is open to travel sellers working on the high street, in call centers, online or from home.
2. By participating you agree to the requirements set out in the Booking Incentive Rules together with these Terms and Conditions.
3. The Promoter reserves the right to refuse entry, or refuse to award any Prize to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. All Qualifying Bookings will be audited by the Promoter prior to the Winner being drawn to ensure the conditions set out above have been complied with.
6. The Promoter's decision shall be final and no correspondence shall be entered into regarding the Winner or the Prize.
7. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the Competition where it becomes necessary to do so.
8. Personal data supplied during the course of this Competition may be passed on to third party suppliers only insofar as required for administration of the Competition and / or fulfilment/delivery/arrangement of the Prize(s).
9. Any unclaimed Prize will be forfeited if it is not accepted within 7 calendar days of the Announcement and no alternative Prize or compensation will be given.
10. The Prize may not be used in conjunction with any other promotion or promotional fare offered by Virgin Atlantic or any third party.
11. After the Winner has been notified, the Winner gives consent for the Promoter to publish their name and branch in association with the Competition. The Winner agrees to participate in such publicity relating to the Competition as the Promoter may reasonably require.
12. The Promoter will provide the full name and branch of the Winner to anyone who writes in within one calendar month after the Announcement requesting details of the Winner and who encloses a self-addressed envelope to the Promoter's address set out in the Rules.
13. The Prize is non-transferable and cannot be sold, bartered or substituted for any other prize. No cash alternative is available. The Promoter reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of the Promoter it is unable to award the Prize.
14. Virgin Atlantic reserves the right to hold void, cancel, suspend, or amend the Competition where it becomes necessary to do so.
15. Under HM Revenue and Customs regulations benefits provided by a third party to another company's employees are taxable and are subject to Income Tax at the Winner's marginal rate. National insurance contributions are also due on the value of the Prize(s) and on the tax paid on behalf of the Winner. As the Promoter has arranged and facilitated the provision of a benefit to the Winner (as employee of another company) the Promoter warrants that it will:
    1. report the Prize as a benefit through a Taxed Award Scheme. This includes reporting the actual value of the prize(s) and the tax paid;
    2. It is the Winner's responsibility to report and pay any additional tax due where the Winner is a higher or additional rate taxpayer. Professional personal taxation advice should be sought in the instance where the Winner is unsure if there is any further tax due; settle the basic rate tax due on the Prize(s).
    3. settle the NICs due on the value of the prize(s) and the amount of tax paid; and
    4. collect, record and keep all the relevant information on file.
16. Certificates confirming the total value of the Prize(s) and the tax that has been paid on the Prize(s) will be provided on request by the Winner.

Who can enter:
All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to be eligible for points.

Promotional period:
Start 23 November 2023
End 28 November 2023
Open to all departure dates (ODR excluded). 

Applicable routes:
All qualifying return flight bookings operated by Virgin Atlantic and VS/DL codeshare flights only. Flights operated by partners are not applicable.

Points to be awarded per passenger on a return ticket:

Economy: 3 Points

Premium: 6 Points 

Upper Class: 15 points

Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions terms (virginatlanticskyhighclub.com)
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Who can enter:

All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home.

Promotional period:
Start 24 Aug 2023
End 2 Oct 2023
Open to all departure dates (ODR excluded).

Applicable routes:
All return bookings across all routes operated by Virgin Atlantic only. Flights operated by partners are not applicable.

Points to be awarded per passenger on a return ticket:
Economy 2 points
Premium 4 points
Upper 10 points
Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions 
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Who can register:

All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to attend. 

Selecting our winners:

7 lucky winners will be selected at random by 2 October 2023 and notified by email.  

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions 
2. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive when it becomes necessary to do so.
3. Travel to and from the event and any associated cost of accommodation will be at the expense of the prize winner. The prize is awards attendance only. 

Who can register:

All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home. You must be registered to the Sky High Club to attend. 

Promotional period:
Start 25 September 2023
End 2 October 2023
Open to all departure dates (ODR excluded).

Applicable routes:
All return flight bookings to Barbados operated by Virgin Atlantic only. Flights operated by partners are not applicable.

Points to be awarded

The top 25 agents who book and submit their claims through Sky High Club for qualifying return flights to Barbados (BGI) will receive 25 points. These points will be awarded in addition to the concurrent double points promotion. 

Points will be awarded in line with validation terms.

1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions terms (virginatlanticskyhighclub.com)
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.

Who can enter:
All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The competition is open to travel sellers working on the high street, in call centres, online or from home.

Promotion period:
Start: 1 January 2023
End: 31 October 2023

Mechanics:

1.       Agents book customers trips to any VAA destination as per the Sky High Club terms and conditions.

2.       The agents must log these claims on the Sky-High Club app (Agents must be registered to Sky High Club).

3.       At the end of the incentive period – all bookings will be validated. Top Bookers will be invited onto the trip on 2nd-7th December. Top bookers are those agents with the most validated claims.

Prize includes:
All travel and accommodation are provided.
Agents must have personal travel insurance.

Place on a trip as per the following itinerary:
Saturday 2nd December- Fly LHR- CPT with Virgin Atlantic
Thursday 7th December – Return flight (+1) CPT-LHR with Virgin Atlantic

The Promoter: The promoter of this prize draw is Virgin Atlantic Airways Limited of, The VHQ, Fleming Way, Crawley RH10 9DF.

Eligibility: The prize draw is open to all UK Travel Trade Sales Agents aged 18 years or older, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.

Promotion Period: The opening date is 00:01 on 12 June 2023. The closing date is 23:59 on 24 July 2023. 

Entry: Agents must be registered to the Sky-High Club incentive scheme. Agents must log claims into the platform for all customer bookings made to the Maldives with Virgin Atlantic. All claims must be individually logged. At the end of the promotional period, all claims will be validated. The top 6 agents with the most bookings will be invited as winners.

Prize-specific conditions also apply: In addition to these terms and conditions, the prize is also subject to the further prize-specific conditions, set out in Annex 1 at the back of these terms and conditions. In the event of any conflict between these terms and conditions and any prize-specific terms and conditions, the prize-specific terms and conditions in Annex 1 shall prevail.

Prize includes: 6 x agent places on experiential trip to the Maldives as per the following itinerary:
Tuesday 17th October- Fly LHR/BOM
Wednesday 18th October- Overnight stay BOM
Thursday 19th October- Fly Indigo to MLE
Thursday 19th/20th October- Hard Rock Maldives/ Saii Lagoon Maldives (Full board – drinks at dinner only).
Saturday 21st/22nd October- Four Seasons Resort Maldives at Kuda Huraa (Full Board – Drinks not included)
Monday 23rd - Fly from MLE to LHR on the inaugural flight from MLE
All flights and accommodation funded by the promoter.

Winner Selection: Agents must be registered to the Sky-High Club incentive scheme. Agents must log claims into the platform for all customer bookings made to the Maldives with Virgin Atlantic. All claims must be individually logged. At the end of the promotional period, all claims will be validated. The top 6 agents with the most bookings will be invited as winners.

Winner Notification: The winner will be notified by email by 14 August 2023 and will be required to respond to confirm eligibility and acceptance of the prize, within 7 days of initial contact. If a winner does not respond to the Promoter within 7 days of being notified by the Promoter, then the winner's prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above. Winners are required to organize and fund their own India Visa as well as travel insurance. If the winner is unable to obtain their visa, they will forfeit their place.

Personal data: Personal data supplied during this promotion will only be used for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion on behalf of the Promoter. Entrants’ personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.virginatlantic.com/gb/en/footer/privacy-policy.html

The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of prize winners and, if applicable copies of their winning entries, to anyone who writes to Virgin Atlantic Airways Limited, The VHQ, Fleming Way, Crawley RH10 9DF (enclosing a self-addressed envelope) within one month after the closing date stated in condition 3. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter Customer Centre Telephone: 0344 874 7747. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

The Promoter's responsibility for loss or damage suffered by you

The Promoter (together with any associated agencies and companies) is not responsible for any loss or damage you suffer in connection with this Promotion or by accepting or using a prize won under this Promotion, that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both the Promoter and you knew it might happen.

The Promoter does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the Promoter's negligence or the negligence of its employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

The Promoter is not liable for business losses. Any prize won under this Promotion is for domestic and private use. If you use the prize for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Promoter is also not responsible for failure to meet any of its obligations under the terms and conditions where such failure is due to events beyond its reasonable control.

Nothing in these terms and conditions is intended to affect or limit your rights under the law. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

If any provisions of these terms and conditions are judged to be invalid, illegal, or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

In the event of a conflict between these terms and conditions and the details in any promotional material, the details in these terms and conditions will prevail.

The prize draw shall be governed by English law and entrants to the prize draw submit to the exclusive jurisdiction of the English courts.

Annex 1 - Prize-specific terms and conditions

Terms and Conditions are correct as of 2nd August 2023 and are subject to amendment.

Virgin Atlantic Sky-High Club We know how tiresome terms and conditions can be, but they are important, and we would love you to take out a few minutes of your time to read through.

Motivates Limited operates a loyalty reward platform which is then used by third parties to operate their own incentive reward scheme. Virgin Atlantic have partnered with Motivates to offer you, our front-line travel sellers an always on incentive and reward platform.

Eligibility: Registration and participation into the Virgin Atlantic Sky-High Club is available to all United Kingdom, including Northern Ireland employed and based front line Travel Sellers (Agents), that sell flights/holidays directly to customers. If you work in a company that provides and sells travel/ holidays onto other Travel Companies / Agents, we are very sorry, you cannot join the Sky-High Club at this time.

Your Employer and your role must be UK based and subject to UK Taxation and National Insurance contributions. If you are not a front-line seller (Agent) and / or employed in a role that is outside of the United Kingdom, Including Northern Ireland, you are not eligible to join the scheme currently. Employees of Virgin Atlantic Airways, affiliated Partner Airlines and any other Virgin branded business are not eligible to participate.

1. Registration requirements: To join the Virgin Atlantic Sky-High Club you will be required to complete a ‘one time’ registration by visiting www.Virginatlanticskyhighclub.com. You must complete the registration page in full, making sure that all essential data fields are completed. Please be careful when adding in numbers and letters (example 0 and O). Once you have registered, you will be issued with a unique club member Identification, this is exclusive to you and your key to a world of reward and opportunity so please do not share it. You will agree to receive communications from us about our latest campaigns and promotions.

2. Taxation and National Insurance: The prizes and rewards will be considered taxable to recipients. You may have an income tax liability which remains your responsibility and should be reported to HM Revenue & Customs (HMRC) accordingly. For the avoidance of doubt, Neither Virgin Atlantic Airways or Motivates are able to advise on the personal tax implications and nothing in this document can be constituted as tax advice; you should seek independent tax advice if necessary.

3. Account inactivity: Once you have registered and opened your Virgin Atlantic Sky-High Club account, we want you to regularly check in and submit claims for all those flight bookings that you make. We want to ensure that we preserve your confidentiality, and so should your account be inactive for a period of 6 months or longer, we reserve the right to close your account and remove your membership. Any Claim points that you may have registered in your account will be removed also at the point of Account Closure. 

4. Applicable bookings: Any bookings made through Virgin Atlantic.com, over the phone directly with our Customer Centre or in any of our Retail Stores are not valid for claim. In addition, bookings made using IATAs registered to an online travel agency are also not valid. Flights must originate and return from a UK Airport. The Virgin Atlantic Sky-High Club reserves the rights to clarify applicable bookings further through notification on the Sky-High Club website and these terms and conditions.

5. Sky High Club promotional period: The first opening date for bookings registrations is 00:01 23rd November 2022. There is no scheduled end date for the Sky-High Club although Virgin Atlantic Airways reserve the right to end this Travel Agent incentive scheme at any time and by providing reasonable written communication to Agents on the Virgin Atlantic Sky-High Club website.

6. Points and Lifestyle / Holidays Rewards: Virgin Atlantic Airways will communicate the level of points awarded to flight bookings made by you, the Agent. These will be communicated on the Sky-High Club website and mobile app. Points awarded are subject to change at any time by Virgin Atlantic Airways based on the latest information. Claims can only be made for PNRs created in the last 14 days. Once the flight booking that you have made and submitted a claim for is ticketed, you will be able to convert your Sky-High Club Points into a wonderful choice of lifestyle and holiday rewards. The lifestyle and Holiday Rewards choices will be published on the Virgin Atlantic Sky-High Club website. Periodically Motivates Limited Inc and/or Virgin Atlantic Airways Limited will refresh the choices available to you to ensure that we can continue to offer you the best selection, sometimes this may mean that some previously advertised will become obsolete.

7. Substitution: In case of a reward item not being available, Motivates Limited Inc will contact the user within 7 days of placing the order and offer a replacement item of similar value. If the user does not wish to accept the replacement item, the original value of the reward deducted from the users account will be re credited. Motivate Limited Inc reserves the right to substitute prizes of equal or similar value.

8. Applicable points/rewards: Subject to compliance with all other applicable terms and conditions: Sky High Club rewards points on UK ticketed flights operated by Virgin Atlantic Airways Ltd and issued on VS932 ticket stock. Sky High Club also rewards points on Delta Air Line codeshare which includes Virgin Atlantic Airways Ltd. This is either a flight operated by Delta Airlines and ticketed on VS932 UK ticket stock or operated by Virgin Atlantic Airways Ltd and ticketed on DL006 Delta Air Line UK ticket stock. This does exclude Delta Air Line UK ticketed flights operated & issued by Delta Air Line. Other exclusions include Out of Date Range flights (meaning: outside of the 11 months before departure date) and Group bookings (meaning: In Economy - 10 or more passengers: In Premium / Upper - 8 or more passengers, in each case travelling out and back together)

9. Virgin Atlantic Sky – High Club points value: 1 Sky High Point claimed by you is valued at £1.00. At our base level points rate an Economy Class Ticket is worth 1-point, Premium Class ticket is worth 2- points and an Upper-Class Ticket is worth 5- points. This is what we call our base level rate, and we may throughout the year flex our points rewards made available to you. Your points can then be accrued, you can then convert these into lifestyle/ holiday rewards only once the flight booking has been ticketed.

10. Claiming your Virgin Atlantic Sky – High Club points: At the time of making your flight booking, you must obtain the Virgin Atlantic Locator (Booking reference – the Virgin Atlantic Airways bookings references are always 6 digits that are made up of alpha numeric sequences). You will then be required to log into your account on the Virgin Atlantic Sky-High Club and submit the booking information under the ‘Add a claim’ section. You will be required to fill out the claim form which is super simple and quick. If you do not complete this section within 14 days of booking, then points will be null and void and not attributed to your account. Once you have added your claim, you’ll receive a unique identification number that you can refer to and use should you need to talk to us about your booking made.

11. Virgin Atlantic Sky – High Club registration abuse: At the point of your registration to join the Virgin Atlantic Sky-High Club you will agree to our terms of enrolment. If subsequently we discover that you are not applicable to join, we will block your account and remove you from the club. For any questions, please contact support@virginatlanticskyhighclub.com.

12. Claim abuse / duplicate claims: If we receive more than one claim for any booking, all claims can be declined and removed from all applicable accounts. If you wish to dispute a declined claim, please contact support@virginatlanticskyhighclub.com You will be asked to provide us with additional information to support your dispute. The decision of Virgin Atlantic regarding any aspect of a duplicate/disputed claim is final and binding and no correspondence will be entered into about it.

13. Converting your Virgin Atlantic Sky-High Club points into rewards: You will receive a notification when your flight reservation booking has been ticketed. You will then be able to log into your account and convert your points into your choice of reward. Once you have converted your points into your reward, you will have up to 2 years to be able to redeem them. Please note, you will not be able to change your mind and convert rewards to other choices or back to points once you have made your selection.

14. Prize Promotions: Periodically, Virgin Atlantic may offer promotions to you to win prizes which can include but is not exhaustive to – Events, Experiential Trips (Familiarisation Trip) and Reward Points Boosts. Your time of entry into the prize draw will determine which prize you may be eligible to win, and we will clearly define in our communication applicable promotion start and end dates and any specific terms and conditions attached to these. Please log into the Virgin Atlantic Sky – High Club for the latest news and promotion information.

15. Winner Selection of Prize Promotions: The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

16. Winner of Prize Promotions Notification: The winner will be notified by email (using details provided on your Virgin Sky-High Club Account) within 10 working days of the Draw Date and will be required to respond to confirm eligibility and acceptance of the prize, within 5 days of initial contact. If a winner does not respond to the Promoter within 5 working days of being notified by the Promoter, then the winner's prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above

17. Prize Acceptance / conditions: The winner will be notified within 28 days of acceptance of the prize to arrange fulfilment of the prize. If the winner does not inform the Promoter within this time frame, the Promoter will reserve the right to not reissue the prize or limit its value at their sole discretion.

18. Prize Acceptance / conditions: The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. The prize cannot be used in conjunction with any other offer.

19. Prize Acceptance / conditions: The Promoter reserves the right to refuse entry or refuse to award the prize [or seek recovery of its value if the prize has been awarded to anyone in breach of these terms and conditions.

20. Prize Acceptance / conditions: An entry must be made directly by the individual entering the Promotion. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries submitted by macros or other automated means together with entries which do not satisfy the requirements of these Terms & Conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Promotion in a way that is not consistent with the rules of the Promotion, that entrant’s entries will be disqualified and any prize awarded will be void. Entrants are not permitted to enter using anonymous email services such as, but not limited to, GuerillaMail, Dispostable or Mailinator.

21. Prize Acceptance / conditions: The Promoter does not guarantee continuous access to its website. If for any reason a technical interruption, fault or site failure occurs when purchasing / entering online, the Promoter does not take any responsibility for incomplete purchases and any incomplete entries will not be considered valid for entry into the prize draw. The Promoter accepts no  responsibility for any purchases or entries which are not completed for any reason. A prize win by an individual Agent is non transferrable to another person.

22. Prize Acceptance / conditions: The Promoter must be informed of any special access requests (wheelchair access or any similar access needs) which are necessary for the enjoyment of the prize.

23. Prize Acceptance / conditions: Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.

24. Prize Acceptance / conditions: The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

25. Experiential Trips with us: You will be responsible for ensuring that (at the time of travel) you hold a valid passport (that will remain valid for at least 6 months after arrival at destination, including the US), any necessary visas, other required documentation to comply with applicable immigration or other travel regulations for the flight or holiday in question on the travel dates specified. A Experiential Trip place offered to an individual Agent is non transferrable to another person.

26. Elements of Event / Experiential trip wins: All elements of an Event or Experiential Trip Win package must be used as part of the same trip. If the winner elects to use any or all portions of their prize with fewer than the entire booking, no exchanges or alternatives shall be offered to you and shall not be subject to further or alternative compensation.

27. Event / Experiential Win exclusions: Unless otherwise stated in the relevant prize-specific terms, the prize does not include travel insurance, the cost of transfers to and from airports or stations, food and drink, spending money, tax or personal expenses. Any costs incurred in addition to the prize package elements shall be incurred at the winner’s expense including but not limited to food, drinks, transport, telephone charges, room service, laundry service, optional excursions, tips, service charges, taxes, souvenirs, merchandise, and any other incidental expenses.

28. Responsibility for agents: The winner is responsible for the behaviour of themselves and whilst using the prize and the winner and must abide by any relevant terms and conditions set by the airline, hotel, and cruise operator, which form part of the prize. Any children must be accompanied by a parent or legal guardian aged 18 years or over.

29. The Promoter reserves the right in its absolute discretion to exclude the winner from participation: This applies in any aspect of the prize if any party fails to comply with the directions of the Promoter, any companies associated with the prize, the Agents employer’s instruction or if the Agent acts in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, antisocial in any manner or which causes a disturbance or nuisance to others.

30. Your Data: Your data supplied for the purposes of the Travel Agent incentive programme, for this and any other promotions will only be used for the purposes of administration and management of this Incentive Program and any Promotions. Your personal data may also be used for marketing purposes, where you have agreed to this. Agent’s personal data will be handled in accordance  with the Virgin Atlantic’s privacy policy, available at: https://www.virginatlantic.com/gb/en/footer/privacy-policy.html.

31. Your Data: Personal data which you provide will be collected and processed by Motivates Limited Inc who operate the Reward Platform and partner with Virgin Atlantic Airways to provide this Travel Agent incentive programme. Motivates process your information in order to fulfil the rewards and manage your account and any associated Sky-High Club benefits It may be used for programme communications and for the purpose of the Travel Agent Incentive programme only. Member personal data will handle in accordance with Motivates Limited privacy policy, available at: https://www.motivates.co.uk/privacy/

32. Data Protection and Intellectual Property: Motivates Limited Inc and Virgin Atlantic comply with the Data Protection Act 2018 and associated Data Protection laws. The text, illustrations and images used in all Motivates Limited Inc and Virgin Atlantic Airways promotional materials are protected by copyright and must not be copied in whole or in part without the express permission of Motivates Limited Inc or Virgin Atlantic Airways.

32.1 Responsibility for loss or damage suffered by you: Virgin Atlantic and Motivates (together with any associated agencies and companies) are not responsible for any loss or damage you suffer in connection with this Programme or Promotion or by accepting or using a prize won under this Promotion, that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms.

32.2 Virgin Atlantic and Motivates does not exclude or limit in any way its liability to you: This applies where it would be unlawful to do so. This includes liability for death or personal injury caused by the Promoter's negligence or the negligence of its employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

32.3 Motivates and Virgin Atlantic are not responsible for failure to meet any of its obligations under the Terms where such failure is due to events beyond its reasonable control. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

32.4 Nothing in these terms and conditions is intended to affect or limit your rights under the law. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

33. If any provisions of these terms and conditions are judged to be invalid, illegal, or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

34. In the event of a conflict between these terms and conditions and the details in any promotional material, the details in these terms and conditions will prevail.

35. Any prize draws will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts

Who can enter: All UK frontline Travel Agents working for a travel agency or travel company, aged 18 or over, and a UK resident. The incentive is open to travel sellers working on the high street, in call centres, online or from home.

Double points awarded live period:

-        Start 12 June 2023

-        End  30 June 2023
For departures 1 October to 31 December 2023.

Applicable routes:

All return bookings from LHR-DXB / DXB-LHR on Virgin Atlantic (direct) only. Flights operated by partners are not applicable.

Points to be awarded per passenger on a return ticket:  

Economy 2 points
Premium 4 points
Upper 10 points
Points will be awarded in line with validation timelines. For mixed cabin bookings, points for the higher cabin will be rewarded as a round trip. 

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1. By participating you agree to the requirements set out in the Incentive Rules together with the full Sky High Club Terms and Conditions.
2. Any Qualifying Bookings made outside of the designated incentive period are automatically disqualified.
3. The Promoter reserves the right to refuse points to anyone in breach of these Terms and Conditions.
4. The Promoter accepts no responsibility for Qualifying Bookings not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
5. The Promoter reserves the right to hold, withdraw, void, cancel, suspend, or amend the incentive where it becomes necessary to do so.