VSbulletins

Due to Tropical Storm Milton, we are offering customers travelling to, through or from any of the below destinations, between October 7 and October 15, 2024, the flexibility to rebook their flight onto a different date up until October 23, 2024.

Fort Myers, FL (RSW)

Sarasota, FL (SRQ)

Tampa, FL (TPA)

You can view the full policy here.

Please check here for specific flight status.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Following our continuous security and safety assessment and after careful consideration, we have taken the difficult decision to extend our pause on flying to and from Tel Aviv until the end of March 2025.  We sincerely apologise to our customers for any inconvenience caused.

The following flights have been cancelled:

VS457 LHR-TLV up to and including 26 October 2024 

VS453 LHR-TLV from 27 October 2024 up to and including 29 March 2025 

VS454 TLV-LHR up to and including 30 March 2025

Please note that the flights will show as cancelled in your GDS on 5 October 2024, when we will be updating our systems to reflect the change. Nevertheless, we wanted to inform you as soon as possible and share information on options and next steps for our mutual customers.

Customers have the option to move their booking to a new date when our services resume, from 31 March 2025. If however, should they prefer to opt for a refund, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.

We are diligently arranging rebooking options, so please check this page after 3 October 2024. 

Please note that other carriers have also temporarily suspended their flights to and from Tel Aviv, resulting in limited rebooking availability, particularly throughout the month of October.

This is not a decision we have taken lightly, and we sincerely apologise for any inconvenience caused to affected customers. Thank you for your patience and understanding during this time.

Following our continuous security and safety assessment, we’ve delayed the restart of our Tel Aviv services. We’d like to apologise to our customers for any inconvenience caused.  

The following flights have been cancelled:

VS457 LHR-TLV 28 September up to and including 07 October 

VS454 TLV-LHR 29 September up to and including 08 October

We are offering customers travelling to, through or from Tel Aviv on the above dates, the flexibility to rebook their flights to a later date. You can find rebooking options below. Alternatively, a full refund can be offered as per our refund policy. 

We remain committed to our services to Israel and look forward to resuming flights to Tel Aviv as soon as the situation allows.

We would advise anyone booked to travel to check their flight status on the website before travelling to the airport. 

Due to Tropical Storm Helene, we are offering customers travelling to, through or from any of the below destinations between 25 September and 27 September 2024, the flexibility to rebook their flight onto a different date up until 04 October 2024

Albany, GA (ABY)

Asheville, NC (AVL)

Atlanta, GA (ATL) – *see details below

Augusta , GA (AGS)

Brunswick, GA (BQK)

Cancun, MX (CUN)

Charleston, SC (CHS)

Charlotte, NC (CLT)

Chattanooga, TN (CHA)

Cincinnati, OH (CVG)

Columbia, SC (CAE)

Columbus, GA (CSG)

Daytona Beach, FL (DAB)

Dothan, AL (DHN)

Fort Lauderdale, FL (FLL)

Fort Myers, FL (RSW)

Fort Walton Beach, FL (VPS)

Gainesville, FL (GNV)

Greensboro, NC (GSO)

Greenville/Spartanburg, SC (GSP))

Havana, CU (HAV)

Hilton Head Island, SC (HHH)

Jacksonville, FL (JAX)

Key West, FL (EYW)

Lexington, KY (LEX)

Louisville, KY (SDF)

Melbourne, FL (MLB)

Miami, FL (MIA)

Mobile, AL (MOB)

Myrtle Beach, SC (MYR)

Orlando, FL (MCO)

Panama City, FL (ECP)

Pensacola, FL (PNS)

Sarasota, FL (SRQ)

Savannah, GA (SAV)

Tallahassee, FL (TLH)

Tampa, FL (TPA)

Tri-Cities, TN (TRI)

Tulum, MX (TQO)

Valdosta, GA (VLD)

West Palm Beach, FL (PBI)

You can view the full policy here.

*Please note, there is a small variation for customers travelling to Atlanta, this is highlighted in the full policy.

Please check here for specific flight status.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Due to temporary Israeli airspace restrictions alongside our own security and safety assessment, we’ve delayed the restart of our Tel Aviv services until at least Tuesday 1 October. We’d like to apologise to our customers for any inconvenience caused.  

The following flights have been cancelled:

VS457 LHR-TLV 25 September up to and including 30 September

VS454 TLV-LHR 26 September up to and including 01 October

We are offering customers travelling to, through or from Tel Aviv on the above dates, the flexibility to rebook their flights to a later date. You can find rebooking options below. Alternatively, a full refund can be offered as per our refund policy. 

We remain committed to our services to Israel and look forward to resuming flights to Tel Aviv as soon as the situation allows.

We would advise anyone booked to travel to check their flight status on the website before travelling to the airport. 

We have been notified that Vistara and Air India are merging.

This means any existing bookings that are ticketed on 932 stock, will need to be reissued as the Vistara flight number will change to be an Air India flight number.

There is no change to time or date of travel, just a different carrier operating the flight. Please share this message with your customers so that once you’ve re-issued their ticket, they know to check in with Air India.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Due to operational reasons we are cancelling some flights between London Heathrow and Miami on the below dates in October. We sincerely apologise for any inconvenience caused to affected customers. 

Flights cancelled are:

Bookings affected by any changes will be updated in your GDS on Saturday 14 September 2024.

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

We’re happy to confirm that as planned we will resume our daily Tel Aviv services from 25 September, with a slight change to the scheduled times, flight number and routing of our flights. Following the latest safety and security assessment, flights departing London Heathrow will now travel via Larnaca, Cyprus to allow for our crew to swap over, before continuing to Ben Gurion Airport, Tel Aviv.

Flights operating between 25 September and 26 October will now depart from London Heathrow at 20:55 travelling via Larnaca arriving into Tel Aviv at 06:00.   

Flights departing Tel Aviv will travel back to London Heathrow directly.   

To ensure we can continue the journey as soon as possible, customers will remain on board during the stop in Larnaca, whilst a new crew join the aircraft. The time on the ground is scheduled to be 95 mins.   

This schedule will be implemented until 26 October 2024 as we continue to reassess the routing. Kindly be advised that the flight number for the service between London Heathrow (LHR) and Tel Aviv (TLV) has been changed from VS453 to VS457. 

Please note that new flight details for customer bookings will not appear in the GDS until the weekend of 14 September, when our systems will be updated. However, we wanted to inform you promptly to share this information with our mutual customers. 

If, however, your customers would prefer to opt for a refund, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.

Sales Support 
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Due to operational reasons, we are cancelling some flights between London Heathrow and Shanghai between 07 - 23 October 2024. Customers have been rebooked onto alternative Virgin Atlantic services on all dates, with the exception of 07 October 2024.  Customers flying on VS250 on 07 October 2024, need to be re-protected onto an alternative carrier.

We sincerely apologise for any inconvenience caused to affected customers.

Flights affected are:

Bookings affected will be updated in your GDS on Saturday 17 August 2024.

Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes.

All reprotection options for customers originally booked on VS250 on 07 October 2024 only, can be found below:

Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

The safety of our customers and our teams is always our number one priority, so after careful consideration, based on the latest information, we have taken the decision to extend our pause on flying to and from Tel Aviv.

The following flights have been cancelled:

VS453 LHR-TLV up to and including 24 September 2024

VS454 TLV-LHR up to and including 25 September 2024

We are offering customers travelling to, through or from Tel Aviv on the above dates, the flexibility to rebook their flights to a later date or a full refund. All options can be found below. 

We remain fully committed to the route and plan to resume operations as soon as it is safe to do so.

As we continue to focus on optimising our network, we regularly review the destinations we fly to, and after careful consideration, we’ve taken the difficult decision to suspend our operations to The Bahamas and Turks & Caicos.

The last flight to Turks & Caicos (PLS) will operate on 21 February 2025, and to the Bahamas (NAS) on 23 February 2025. Anyone booked to travel after these dates will be entitled to a full refund or to be rebooked onto alternative flights on another carrier.

Please note that the flights will not show as cancelled in the GDS until the weekend of 10 August 2024, when we will be updating our systems to reflect the change. Nevertheless, we wanted to inform you as soon as possible and share information on options and next steps for our mutual customers.

Below are rebooking options with other airlines:

This is not a decision we have taken lightly, and we sincerely apologise for any inconvenience caused to affected customers. Thank you for your patience and understanding during this time.

Bookings affected by these changes will be updated in your GDS on Saturday 10 August 2024.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

After careful consideration, we’ve taken the difficult decision to suspend our London Heathrow – Shanghai services. The final flight from London Heathrow to Shanghai will operate on 25 October 2024, returning from Shanghai to London Heathrow on 26 October 2024.

After 25 years of proudly serving this Asian hub city, operations have become increasingly costly with the closure of Russian airspace for UK carriers. This has resulted in longer flight times, meaning additional aircraft time and fuel is required, all of which have contributed to increased costs for the business.

Our people, customers and you, our partners, have been amazing since we first touched down at Shanghai in 1999, providing important connectivity between the UK and Shanghai for thousands of customers and supporting global supply chains through our cargo operations.

We understand that this news may be disappointing for you and our mutual customers and we appreciate your patience and understanding during this time.

Anyone booked to travel from 26 October 2024 will be offered a refund. You can refer to our Refund Policy here. 

Rebooking options are available with the below airlines:

Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to Hurricane Beryl, we are offering customers travelling to, through or from Barbados, Grenada and Saint Vincent between 01 July and 03 July 2024, and Montego Bay between 01 July and 06 July 2024, the flexibility to rebook their flight onto a different date up until 15 August 2024.

You can view the full policy here.

Please check here regularly for updates and here for specific flight status.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Due to operational reasons we are cancelling some flights between London Heathrow and JFK, New York on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.

Flights cancelled are:

Bookings affected by any changes will be updated in your GDS on Saturday June 22, 2024.

Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes, onto alternative flights.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to operational reasons we are cancelling some flights between  London Heathrow and Miami, San Francisco and Las Vegas  on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers. 

Flights cancelled are:
 

Bookings affected by any changes will be updated in your GDS on Saturday 15 June 2024.

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

We will continue to review the situation and keep you up to date with any changes.  

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

YPTA Customers

All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

• This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html