1. Fly with Virgin Atlantic
  2. Virgin Atlantic Partner Hub
  3. Policies
  4. Bad weather across Eastern North America

Due to adverse weather conditions across Eastern North America, customers booked on services operated by Virgin Atlantic and Delta Air Lines,  ticketed on 932 stock, are being offered additional flexibility when needing to change their ticket.


If customers are travelling to, through, or from any of the cities outlined in our policy below between 24 January and 26 January 2026, you may rebook their flight to an alternative date without change fees.

This policy is to allow customers ticketed on 932 ticket stock more flexibility in addition to the original fare rules

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin
  • Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived
  • Fare difference must include all taxes/charges
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible
  • If your customers flight has been cancelled please follow the Flight cancellations section of our Schedule Change Policy 
If your flights are still operating

Affected Cities

(To/From/Through)

Albany, NY (ALB)

Allentown, PA (ABE)

Baltimore, MD (BWI)

Bangor, ME (BGR)

Binghamton, NY (BGM)

Boston, MA (BOS)

Buffalo, NY (BUF)

Burlington, VT (BTV)

Charleston, WV (CRW)

Charlottesville, VA (CHO)

Cincinnati, OH (CVG)

Cleveland, OH (CLE)

Columbus, OH (CMH)

Dayton, OH (DAY)

Detroit, MI (DTW)

Elmira, NY (ELM)

Evansville, IN (EVV)

Fort Wayne, IN (FWA)

Harrisburg, PA (MDT)

Hartford, CT (BDL)

Indianapolis, IN (IND)

Ithaca, NY

Kansas City, MO (MCI)

Lexington, KY (LEX)

Louisville, KY (SDF)

Montreal, CA (YUL)

New York, NY (JFK)

New York, NY (LGA)

Newark, NJ (EWR)

Norfolk, VA (ORF)

Philadelphia, PA (PHL)

Pittsburgh, PA (PIT)

Portland, ME (PWM)

Providence, RI (PVD)

Raleigh, NC (RDU) 

Richmond, VA (RIC)

Roanoke, VA (ROA)

Rochester, NY (ROC)

St. Louis, MO (STL)

Syracuse, NY (SYR)

Toronto, CA (YYZ)

Washington D.C. (DCA)

Washington D.C. (IAD)

White Plains, NY (HPN)

Worcester, MA (ORH)
Bookings from Any
Bookings Until 22 January 2026
Impacted travel date(s)

24 - 26 Jan 26
New travel must be completed by 29 Jan 26
Change fees

Waived; for date and flight changes.

 
Fare difference Waived; must be the same point of origin/destination and cabin as originally booked.
Change of origin or destination

Change fees are waived.

Fare difference applies.
Refund

Not permitted unless fare rules allow.

For flight cancellations, standard VAA Flight Cancellation Policy applies.

Update the SI field with the following information:

 SI CHANGES EAST COAST STORM CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES EAST COAST STORM CHG FEE DDMMMYY

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk