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We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements.   Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.

Latest VSbulletin Updates

    

Due to operational reasons we are cancelling some flights between London Heathrow and Miami on the below dates in October. We sincerely apologise for any inconvenience caused to affected customers. 

Flights cancelled are:

 

Flight Number Route Date
VS005
 		 London Heathrow to Miami 01 October 2024
VS006
 		 Miami to London Heathrow 01 October 2024
VS005
 		 London Heathrow to Miami 03 October 2024
VS006
 		 Miami to London Heathrow 03 October 2024
VS005
 		 London Heathrow to Miami 04 October 2024
VS006
 		 Miami to London Heathrow 04 October 2024
VS117
 		 London Heathrow to Miami 06 October 2024

Bookings affected by any changes will be updated in your GDS on Saturday 14 September 2024.


Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.


We’re happy to confirm that as planned we will resume our daily Tel Aviv services from 25 September, with a slight change to the scheduled times, flight number and routing of our flights. Following the latest safety and security assessment, flights departing London Heathrow will now travel via Larnaca, Cyprus to allow for our crew to swap over, before continuing to Ben Gurion Airport, Tel Aviv.

Flights operating between 25 September and 26 October will now depart from London Heathrow at 20:55 travelling via Larnaca arriving into Tel Aviv at 06:00.   

Flights departing Tel Aviv will travel back to London Heathrow directly.   

To ensure we can continue the journey as soon as possible, customers will remain on board during the stop in Larnaca, whilst a new crew join the aircraft. The time on the ground is scheduled to be 95 mins.   

This schedule will be implemented until 26 October 2024 as we continue to reassess the routing. Kindly be advised that the flight number for the service between London Heathrow (LHR) and Tel Aviv (TLV) has been changed from VS453 to VS457. 

Please note that new flight details for customer bookings will not appear in the GDS until the weekend of 14 September, when our systems will be updated. However, we wanted to inform you promptly to share this information with our mutual customers. 

If, however, your customers would prefer to opt for a refund, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.

Sales Support 
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 



Due to operational reasons, we are cancelling some flights between London Heathrow and Shanghai between 07 - 23 October 2024. Customers have been rebooked onto alternative Virgin Atlantic services on all dates, with the exception of 07 October 2024.  Customers flying on VS250 on 07 October 2024, need to be re-protected onto an alternative carrier.


We sincerely apologise for any inconvenience caused to affected customers.

Flights affected are:

Flight number Date Route
VS 250 07 Oct 24 LHR - PVG
VS 251 08 Oct 24 PVG - LHR
VS 250 12 Oct 24 LHR - PVG
VS 251 13 Oct 24 PVG - LHR
VS 250 14 Oct 24 LHR - PVG
VS 251 15 Oct 24 PVG - LHR
VS 250 18 Oct 24 LHR - PVG
VS 251 19 Oct 24 PVG - LHR
VS 250 19 Oct 24 LHR - PVG
VS 251 20 Oct 24 PVG - LHR
VS 250 20 Oct 24 LHR - PVG
VS 251 21 Oct 24 PVG - LHR
VS 250 22 Oct 24 LHR - PVG
VS 251 23 Oct 24 PVG - LHR

Bookings affected will be updated in your GDS on Saturday 17 August 2024.

Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes.

All reprotection options for customers originally booked on VS250 on 07 October 2024 only, can be found below:

  • Flights will be cancelled in the GDS on Saturday 17 August 2024
  • Customers impacted by cancelled flights can receive a full refund of unused tickets by following our Refund Guidelines in (per Schedule Change Policy)
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Customers impacted by cancellations who do not wish to receive a refund can be rebooked following our reprotection options below
  • Rebooking onto other airlines applies to customers impacted by cancelled flights on 07 October 2024
  • Future voluntary changes are not permitted 
  • Travel must be completed on/before 10 June 2025
  • Update the SI field with the following information:
  • SI FOC CHANGES DUE TO PVG SCHD CHG
  • Please reissue tickets to include endorsement:
  • FOC CHANGES DUE TO PVG SCHD CHG
  • Where supported, precede the fare calculation with "S-"
  • Tickets must be re-issued on / before revised travel date
  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.
  • Customers must be rebooked in the below booking classes, if the same booking class is not available rebook the lowest in the same cabin
  • Passenger/Agency Contact number must be added to the OSI field
  • Travel must commence on/after 07 October 2024
  • Reprotections are only permitted between LHR-PVG and v.v., on BA prime flights

BA Cabin                     Permitted RBD's on BA Services

Business                     J C D R I  

Premium Economy    W E T 

Economy                     Y B H K M L V S N Q O

Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024



Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

The safety of our customers and our teams is always our number one priority, so after careful consideration, based on the latest information, we have taken the decision to extend our pause on flying to and from Tel Aviv.

The following flights have been cancelled:

VS453 LHR-TLV up to and including 24 September 2024

VS454 TLV-LHR up to and including 25 September 2024

 

We are offering customers travelling to, through or from Tel Aviv on the above dates, the flexibility to rebook their flights to a later date or a full refund. All options can be found below. 

 

We remain fully committed to the route and plan to resume operations as soon as it is safe to do so.

 

  • Flights will be cancelled in the GDS on Saturday 17 of August
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Customers impacted by cancellations that do not wish to receive a refund can be rebooked following our reprotection options below
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 05 - 24 September 2024
  • Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight.  eg. NYC-LON-TLV. NYC-LON must remain on VS/VS*
  • Rebooking with other airlines should be the same booking class inline with CAT 4 and the fare rule, or, if original booking class isn’t available, re-book in the lowest available class in the booking class tables below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number.
  • Future voluntary changes are not permitted 
  • Travel must be completed on/before 24 September 2024
  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

  • Customers can only be rebooked onto VS* operated by LY or LY Prime services for the impacted sector
  • Customers can be rebooked onto the next available service on LY if impacted by a cancelled VS service. 
  • Future voluntary changes are not permitted
Upper Class Premium Economy
J Z D I C P B Q W U O G N H L S V K M Y
  • Update the SI field with the following information:
  • SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT
  • Please reissue tickets to include endorsement:
  • INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT
  • Where supported, precede the fare calculation with "S-"
  • Tickets must be re-issued on / before revised travel date

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by BA

  • Valid for reprotections between LON - TLV via LCA
  • Customers can only be rebooked onto BA operated services
  • Customers can be rebooked onto the next available service on BA if impacted by a cancelled VS service. 
  • Future voluntary changes are not permitted
BA cabin Permitted RBDs
Business J C D R I 
Economy Y B H K M L V S N Q O
  • Update the SI field with the following information:
  • SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER BA/VS AGREEMENT
  • Please reissue tickets to include endorsement:
  • INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER BA/VS AGREEMENT
  • Where supported, precede the fare calculation with "S-"
  • Tickets must be re-issued on / before revised travel date

As we continue to focus on optimising our network, we regularly review the destinations we fly to, and after careful consideration, we’ve taken the difficult decision to suspend our operations to The Bahamas and Turks & Caicos.

The last flight to Turks & Caicos (PLS) will operate on 21 February 2025, and to the Bahamas (NAS) on 23 February 2025. Anyone booked to travel after these dates will be entitled to a full refund or to be rebooked onto alternative flights on another carrier.

Please note that the flights will not show as cancelled in the GDS until the weekend of 10 August 2024, when we will be updating our systems to reflect the change. Nevertheless, we wanted to inform you as soon as possible and share information on options and next steps for our mutual customers.

Below are rebooking options with other airlines:

  • Flights will be cancelled in the GDS on Saturday 10th of August
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Customers impacted by cancellations that do not wish to receive a refund can be rebooked following our reprotection options below
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights on/after 20th of February 2025
  • Rebooking with other airlines should be the same booking class inline with CAT 4 and the fare rule, or, if original booking class isn’t available, re-book in the lowest available class in the booking class tables below
  • Future voluntary changes are not permitted 
  • Travel must be completed on/before 25th of June 2025
  • Update the SI field with the following information:
  • SI FOC CHANGES DUE TO ROUTE SUSPENSION 
  • Please reissue tickets to include endorsement:
  • FOC CHANGES DUE TO ROUTE SUSPENSION 
  • Where supported, precede the fare calculation with "S-"
  • Tickets must be re-issued on / before revised travel date
  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.
  • Only for reprotections between ATL/JFK/BOS and NAS/PLS
  • Must be booked on DL Prime flights
  • Customers must be connecting to/from VS operated flights

 

DL Cabin                     Permitted RBD's on DL Services

Business                      J C D I Z

Premium                     W

Comfort+ / Economy Delight S

Economy                   Y B M H Q K L U T X V

 
  • Only for reprotections between MIA and NAS/PLS
  • Must be booked on AA prime flights 
  •  Passengers to connect with our VS flights between MIA and LHR.

 

AA Cabin                     Permitted RBD's on AA Services

Business                      J C D R I

Premium Economy  Y H K M L G V S N Q O                    

Economy                  Y H K M L G V S N Q O          

 
  • Only for reprotections between LHR and NAS/PLS 
  • Must be booked on BA prime flights.

 

BA Cabin                     Permitted RBD's on BA Services

Business                      J C D R I

Premium Economy  W E T                

Economy                  Y B H K M L V S N Q O

This is not a decision we have taken lightly, and we sincerely apologise for any inconvenience caused to affected customers. Thank you for your patience and understanding during this time.

Bookings affected by these changes will be updated in your GDS on Saturday 10 August 2024.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

After careful consideration, we’ve taken the difficult decision to suspend our London Heathrow – Shanghai services. The final flight from London Heathrow to Shanghai will operate on 25 October 2024, returning from Shanghai to London Heathrow on 26 October 2024.

After 25 years of proudly serving this Asian hub city, operations have become increasingly costly with the closure of Russian airspace for UK carriers. This has resulted in longer flight times, meaning additional aircraft time and fuel is required, all of which have contributed to increased costs for the business.

Our people, customers and you, our partners, have been amazing since we first touched down at Shanghai in 1999, providing important connectivity between the UK and Shanghai for thousands of customers and supporting global supply chains through our cargo operations.

We understand that this news may be disappointing for you and our mutual customers and we appreciate your patience and understanding during this time.

Anyone booked to travel from 26 October 2024 will be offered a refund. You can refer to our Refund Policy here. 

Rebooking options are available with the below airlines:

  • Flights will be cancelled in the GDS on Saturday 20 July 2024
  • Customers impacted by cancelled flights can receive a full refund of unused tickets by following our Refund Guidelines in (per Schedule Change Policy)
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • Customers impacted by cancellations who do not wish to receive a refund can be rebooked following our reprotection options below
  • Rebooking onto other airlines applies to customers impacted by cancelled flights on/after 25 October 2024
  • Future voluntary changes are not permitted 
  • Travel must be completed on/before 10 June 2025
  • Update the SI field with the following information:
  • SI FOC CHANGES DUE TO PVG ROUTE SUSPENSION 
  • Please reissue tickets to include endorsement:
  • FOC CHANGES DUE TO PVG ROUTE SUSPENSION 
  • Where supported, precede the fare calculation with "S-"
  • Tickets must be re-issued on / before revised travel date
  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.
  • Customers must be rebooked in the below booking classes, if the same booking class is not available rebook the lowest in the same cabin
  • Passenger/Agency Contact number must be added to the OSI field
  • Travel must commence on/after 26 October 2024
  • Rreprotections are only permitted between LON-PVG  v.v. on MU Prime flights
  • (MU do not operate Premium Economy on their routes to/from London, but will accept VS Premium pax in their economy using R if required)

MU Cabin                     Permitted RBD's on MU Services

Business                      Q 

Economy                    R

  • Customers must be rebooked in the below booking classes, if the same booking class is not available rebook the lowest in the same cabin
  • Passenger/Agency Contact number must be added to the OSI field
  • Travel must commence on/after 26 October 2024
  • Reprotections are only permitted between LGW-PVG and v.v. on CA prime flights

CA Cabin                     Permitted RBD's on CA Services

Business                      R Z    

Premium                     E

Economy                     Q V W S T  L P

  • Customers must be rebooked in the below booking classes, if the same booking class is not available rebook the lowest in the same cabin
  • Passenger/Agency Contact number must be added to the OSI field
  • Travel must commence on/after 27 October 2024
  • Rreprotections are only permitted between LON-PVG via CPH and v.v. on SK Prime flights

SK have excluded the following dates:

SK997               CPH-PVG          02FEB25-11FEB25

SK998               PVG-CPH          24JAN25-29JAN25

 

SK Cabin                     Permitted RBD's on SK Services (right to left)

Business                      C D Z J 

Premium Economy    Y S B P A

Economy                     E M H Q V W U R K N L

  • Customers must be rebooked in the below booking classes, if the same booking class is not available rebook the lowest in the same cabin
  • Passenger/Agency Contact number must be added to the OSI field
  • Travel must commence on/after 26 October 2024
  • Reprotections are only permitted between LHR-PVG and v.v., on BA prime flights

BA Cabin                     Permitted RBD's on BA Services

Business                     J C D R I  

Premium Economy    W E T 

Economy                     Y B H K M L V S N Q O

Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024



Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to Hurricane Beryl, we are offering customers travelling to, through or from Barbados, Grenada and Saint Vincent between 01 July and 03 July 2024, and Montego Bay between 01 July and 06 July 2024, the flexibility to rebook their flight onto a different date up until 15 August 2024.

You can view the full policy here.

Please check here regularly for updates and here for specific flight status.

 

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Due to operational reasons we are cancelling some flights between London Heathrow and JFK, New York on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.

Flights cancelled are:

Flight number

Route

Date

VS045

London Heathrow to JFK New York

06 July 2024

VS046

JFK New York to London Heathrow

06 July 2024

VS137

London Heathrow to JFK New York

07 July 2024

VS048

JFK New York to London Heathrow

07 July 2024

VS137

London Heathrow to JFK New York

08 July 2024

VS138

JFK New York to London Heathrow

08 July 2024

VS137

London Heathrow to JFK New York

09 July 2024

VS138

JFK New York to London Heathrow

09 July 2024

VS047

London Heathrow to JFK New York

10 July 2024

VS046

JFK New York to London Heathrow

10 July 2024

Bookings affected by any changes will be updated in your GDS on Saturday June 22, 2024.

Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes, onto alternative flights.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Due to operational reasons we are cancelling some flights between  London Heathrow and Miami, San Francisco and Las Vegas  on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers. 

Flights cancelled are:
 

Flight number
 		 Route
 		 Date
 
VS005
 		 London Heathrow to Miami
 		 02 July 2024
 
VS006
 		 Miami to London Heathrow
 		 02 July 2024
 
VS019
 		 London Heathrow to San Francisco

 		 09 July 2024
 
VS020
 		 San Francisco to London Heathrow
 		 09 July 2024
 
VS0155
 		 London Heathrow to Las Vegas
 		 17 July 2024
 
VS0156
 		 Las Vegas to London Heathrow
 		 17 July 2024
 


Bookings affected by any changes will be updated in your GDS on Saturday 15 June 2024.

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

Check out our VSBulletin archive

 

 

Policy updates

    

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

 

We will continue to review the situation and keep you up to date with any changes.  

 

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

 

YPTA Customers

All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here

 

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

 

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

 

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

 

  • This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

 

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html