As a trusted partner, we appreciate you and the business you generate. So, when we hear of travel companies who 'bend the rules' it causes ripples through our trade world and upsets us that customers can be affected in a negative way. |
We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements. Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.
As a trusted partner, we appreciate you and the business you generate. So, when we hear of travel companies who 'bend the rules' it causes ripples through our trade world and upsets us that customers can be affected in a negative way. |
After careful consideration, we have taken the decision to extend our pause on flying to and from Tel Aviv up to and including 4 September 2024.
The following flights have been cancelled:
VS453 LHR-TLV up to and including 4 September 2024
VS454 TLV-LHR up to and including 5 September 2024
And our second daily summer service to Tel Aviv, the VS457 and VS458 is currently not scheduled to operate this year.
We are offering customers travelling to, through or from Tel Aviv up to and including 4 September 2024, the flexibility to rebook their flight to a different date until 15 December 2024 or process a full refund. You can view the full policy here
GDS will be updated on Saturday 17 February 2024. We remain committed to our Israel services and look forward to resuming flights to Tel Aviv in September.
We would advise anyone booked to travel to check their flight status on the website before travelling to the airport.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Our Upper Class Wing will be temporarily closed between 22 – 28 February 2024 as we make some essential improvements. To support our Upper Class customers and Flying Club Gold members with departing flights during the temporary closure, passengers will be advised to use the Terminal 3 departures drop-off and check-in desks located on the ground floor of Zone A, before being directed to Heathrow Fast Track security on level 1.
Customers whose email addresses are in their booking and are due to travel through the Upper-Class Wing during the impacted dates will be receiving communications 14 days prior to departure and again, when online check-in opens.
We apologise for any inconvenience caused, and ask that you include customers' contact details as an SSR in their booking.
You can find out more about our Upper Class Wing here
The safety of our customers and our teams is our number one priority, always. After careful consideration, based on the latest information, we have taken the decision to extend our pause on flying to and from Tel Aviv until 31 March 2024.
As the dynamic situation evolves, we’ll keep our flying programme under constant review.
The following flights have been cancelled:
VS453 LHR-TLV up to and including 30 March 2024
VS454 TLV-LHR up to and including 31 March 2024
And our second daily summer service to Tel Aviv, the VS457 and VS458 is currently not scheduled to operate this year.
We are offering customers travelling to, through or from Tel Aviv up to and including 31 March 2024, the flexibility to rebook their flight to a different date until 30 September 2024 or process a full refund. You can view the full policy here
GDS’s will be updated on Saturday 20 January 2024
We would advise anyone booked to travel to check their flight status on the website before travelling to the airport.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.
We will continue to review the situation and keep you up to date with any changes.
Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub
YPTA Customers
All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here
YPTA travelling to Barbados
We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)
Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.
To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field
OSI VS WBBB NAME
OSI VS WBBB ADDRESS
OSI VS WBBB CONTACT NUMBER
OSI VS WBBB EMAIL ADDRESS
OSI VS WBMB NAME
OSI VS WBMB ADDRESS
OSI VS WBMB CONTACT NUMBER
OSI VS WBMB EMAIL ADDRESS
It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure
If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.
For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin
For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html