When making bookings, we require the customers name to appear within the booking and ticket as per the their passport.
Below are a few unusual scenerios you may be faced with. Please refer to the Name correction policy here, for anything else.
Example: The customer only has a first name, this would be shown as the last/surname name with LNU code added as first name
ELIZABETH/LNU (last name unknown)
Example: The customer only has a last/surname name, this would be shown as normal with first name as FNU code
THOMPSON/FNU (first name unknown)
If your customer has a single letter for their last/surname:
The single letter is added at the beginning of the first name, and the surname is shown with the customer's title as the first name.
For example: C is the surname, this should be added at the beginning of the first name with the title.
CLAURA/MRS
Single-Letter First Name:
If your customer only has a single letter for their first name:
The surname will be shown as normal and the first name shown with the customer's title.
For example: T is the customer's first name, the surname is shown as normal and the single letter including the title as the first name.
GRAHAM/TMR
If your customer has a middle name and a single-letter first name
The surname will be shown as normal, with the first name shown with the customer’s middle name.
Example: T is the customer's first name, Lewis is their middle name, surname shown as normal.
GRAHAM/TLEWIS
If your customer has more characters than can be added to the name field in a PNR, add the surname and as many characters of the first name.
Example name is William Johnson Grey Kingsley
JOHNSONGREYKINGSLEYS/WIL
The following OSI must be added to the booking with the customers full name, example:
SI FULL NAME WILLIAM JOHNSON GREY KINGSLEYS