1. To book our Meet and Greet service we required a minimum of 72 hours notice.
2. Meet and Greet is offered at these airports only: London Heathrow, Atlanta, Austin, Boston, Las Vegas, Los Angeles, Miami, New York JFK, Olrando, San Francisco, Seattle, Tampa and Washington DC.
3. Once booked our Meet and Greet service is non refundable inside 72 hours of departure.
4. Changes to booked services are not permitted inside 72 hours of departure.
5. At least one passengers requesting this service must meet the criteria of 18 years old or over flying in the same cabin.
6. There will be times during the journey, including when the customer is in the clubhouse (subject to eligibility) or in the departures hall, where customers will be left to enjoy their Virgin Atlantic experience privately until their flight is called for boarding.
7. For customers in need of additional support due to medical or accessibility requirements, including one-on-one assistance, kindly be advised that the Meet & Greet service will not fully accommodate your specific needs.
If you require airport assistance related to mobility or if you need personalised walk-through assistance for accessibility reasons, we kindly request that you get in touch with our Special Assistance team here.