Flying Club Updates

From today, members in the UK can sign up to Virgin Red, Virgin’s new rewards club. Through the Virgin Red app and website, which celebrates its members for living a life more Virgin, Flying Club members will unlock a wealth of new earning and spending options overnight, across a wide range of products and services from the Virgin family and beyond.

New and existing Flying Club members in the UK can now enrol in Virgin Red and seamlessly link their Flying Club account, creating a shared Virgin Points balance that they can use across either programme. At the heart of the bolstered earning and spending opportunities are Virgin Points – the universal Virgin currency that unlike many other loyalty currencies, have no expiry date.

Find out more 

More wine? Why not! Or should that be ‘wine not’? Whether your tipple is fresh and fruity or crisp and dry, Virgin Wines has just what you’re looking for. What’s more, our Virgin Wines Gift Vouchers now start at only 10,000 Virgin Points! Cheers to a good bottle, for less! T&Cs apply.

UK Flying Club members only.

Save yourself a bundle and treat yourself to that ‘something’ you’ve always wanted to do. Bag yourself a Virgin Experience Days voucher starting from just 2,000 Virgin Points and make yourself feel fabulous, with everything from floating in a hot air balloon to flying round a racetrack in a Ferrari. T&Cs apply.

UK Flying Club members only.

As of 24th September 2020, Flying Club miles will never expire. They’ll also have a new name - Virgin Points. This change means that you can build up your Virgin Points balance for as long as you want, and enjoy rewards at your leisure – whenever you’re ready.

Why the name change?

The new name ‘Virgin Points’  better reflects the diverse way you can already use them. The name change also helps paves the way for an expanded range of ways to earn and spend Virgin Points. . Your Flying Club membership remains unchanged now and in the future, but this re-brand means you’ll have more choices to earn and spend your hard-earned currency next year, using Virgin Points. 

What does this mean for you?

It's just a name change so instead of the currency being called Flying Club Miles we'll now refer to them as Virgin Points. However, unlike Flying Club Miles, Virgin Points will never expire. Members will continue to collect tier points and earn and spend miles as usual – re-branded as Virgin Points on 24 September - across Virgin Atlantic, Delta and other partners.

Will this affect the value of my miles?

The name change won't affect the value of your miles. This is just a re-branding of Flying Club Miles to Virgin Points.  For every 1 mile in your Flying Club account, you'll now have 1 Virgin Point. Members can still earn tier points as they usually would, whilst Silver and Gold tier benefits and options for earning and spending points all remain unchanged - all that’s happening now is the name change to the currency and removal of expiry.

Will my Virgin Points expire at all?

Previously, Flying Club Miles would expire after 36 months of non-activity on a member’s account. This exciting improvement that means customers have as much time as they need to redeem their Virgin Points, which have exactly the same value as miles. So no matter what life throws at you, your Points are yours to use now or in the future.

What is Virgin Red?

Virgin Red Limited are the proud owners of the currency that underpins The Flying Club Programme, with Flying Club Miles now changed to be called Virgin Points. Virgin Red is the new rewards club for Virgin customers, launching in 2021, making it easier than ever to earn and spend Virgin Points – the new global Virgin currency - across a wide range of products and services within the Virgin family and other partners.

I'm not happy with the new T&Cs, what can I do?

We have considered the new Terms & Conditions very carefully with our partners at Virgin Red. As per the Flying Club Terms and Conditions, should you be unhappy, you can cancel your membership at any time.

What will happen to my data?

Data relating to your Virgin Points (Flying Club miles) is now owned, managed and controlled by Virgin Red.

Virgin Red needs to manage information relating to your Virgin Points including the non-expiry of Virgin Points and to provide great value and benefit in the currency.

You will continue to have all the rights given to you under GDPR and these will continue to apply to the way both Virgin Atlantic and Virgin Red use your data.

Virgin Atlantic will continue to manage your Flying Club Membership and tier status.

For further information please see the Virgin Red Privacy Policy and the Virgin Atlantic Privacy Policy.

My points expired before you made this change, will you honour or recredit those miles/points?

From April 2020 we stopped Flying Club Miles from expiring as Covid-19 impacted members’ ability to travel, therefore if your miles were due to expire in the last 6 months you have no need to worry - we have prevented this from happening already.

Please note that any of your Flying Club Miles that expired before April are still expired.

We’ve made some changes to our vouchers to make them simpler and more rewarding. Whether you’ve got upgrade, companion or Clubhouse vouchers, and whether you’ve earned them through your tier status or via your credit card, these improvements will allow you to enjoy your well-earned benefits even more easily.

• Companion vouchers can now be used in conjunction with any ticket in any booking class and can be used in any cabin of travel (excluding Economy Light and Economy Delight) regardless of your tier status. Your companions can’t be booked into a higher cabin than you.
• If you have earned your companion voucher through one of our credit cards, you can now book your companion into any cabin regardless of what tier status you hold. If you are Silver or Gold when you make the booking, the companion reward seat will be zero points. If you are Red when you make the booking, the companion seat will be zero point in Economy Classic and Premium, or a 50% reduction in the points needed for Upper. See the full terms and conditions here
• Upgrade vouchers can now be used in conjunction with any ticket in any booking class including reward flights (but excluding Economy Light), for a one cabin upgrade for a return flight.
• Clubhouse vouchers are now valid for all flights booked on Virgin Atlantic, Delta, Air France and KLM when flying internationally.

For full Flying Club terms and conditions click here

We believe you should be rewarded every single time you choose to fly with Virgin Atlantic. That’s why we will now be giving you tier points on every flight – including reward flights. From 1st September 2020, reward flights will be even more rewarding as you’ll receive the same tier points as if you were booking with money, making it even easier to progress to Gold and Silver status. So even if you have already booked your redemption, if your flight date is after the 1st September you will earn tier points.

For redemptions in Economy (A class) will earn 25 tier points (one-way)

For redemptions in Premium (P class) will earn 50 tier points (one-way)

For redemptions in Upper (G class) will earn 100 tier points (one-way)

Terms and conditions

12 month extension - Gold

A new membership card will not be sent to cover the extra 12 months of the Extended Membership Year. The Extended Membership Year will be viewable online. The digital membership card can be viewed and printed online, or downloaded via the Virgin Atlantic app.

12 month extension - Silver

A new membership card will not be sent to cover the extra 12 months of the Extended Membership Year. The Extended Membership Year will be viewable online. The digital membership card can be viewed and printed online, or downloaded via Virgin Atlantic app.

Vouchers extension

Members who have earned companion rewards, Clubhouse access or upgrades through the Virgin Atlantic Reward and Reward+ Credit Card, or the Virgin Atlantic World Elite Mastercard will have the validity of the voucher extended by 12 months e.g. if the voucher expired on 15 May 2020, the new expiry date will be 14 May 2021. Replacement vouchers will not be issued but will still be valid. This is for vouchers which are valid as of 13 March 2020.

Gold members who have earned a companion reward for renewing Gold status, Clubhouse passes for the 1500 tier point reward or the 2000 tier point upgrade reward will have these rewards extended by 12 months e.g. if the voucher expired on 15 May 2020, the new expiry date will be 14 May 2021. Replacement vouchers will not be issued but will still be valid. This is for vouchers which are valid as of 13 March 2020