Earning points:
Points can only be earned in one frequent flyer programme (Flying Club or a partner programme) and cannot be transferred between airlines.
Points may only be earned on flights operated by Virgin Australia.
Reward Flights with partner airlines do not earn points.
Upgraded bookings to higher classes with an additional fare do not earn extra points.
Spending points:
All mileage is for a one-way ticket excluding passenger taxes, duties, fee, charges and surcharges.
All reward flights on Virgin Australia are subject to availability.
Blackout dates may apply and certain routes may not be available.
Redemptions can only be made on Virgin Australia operated flights.
Rewards cannot be booked on a Virgin Australia marketed flight operated by another carrier.
Full partner terms and conditions
Missing points
When claiming points please keep all copies of your original tickets/e-tickets and boarding passes until the correct amount of points appear on your account. If the points do not show on your account within six weeks, please contact us to claim them back.