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Policies

From ADM to Ticketing and everything in between, you can take a look at our global policies here.
  • Policies
  • Agency sales agreement

Schedule changes

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Refund policy

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ADM policy

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Booking policy

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Name correction

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Distribution policy

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Ticketing policy

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Group sales policy

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Display Guidelines

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Agency sales agreement

Commercial Terms valid for contracts signed on/after 22 January 2025
Commercial Terms valid for contracts signed on/after 4 January 2024
Commercial Terms valid for contracts signed on/after 1 January 2023
Commercial Terms valid for contracts signed on/after 2 July 2021
Commercial Terms valid for contracts signed on/after 1 January 2019
Commercial Terms valid for contracts signed on/before 1 April 2017
Commercial Terms valid for contracts signed on/before 24 January 2016
Commercial Terms valid for contracts signed on/before 14 September 2015

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  • Tarmac delay plan
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