1.1 ADMs are a legitimate accounting tool and will be issued to notify the Agent that, unless justification exists to the contrary, the Agent owes VS the amount shown on the ADM, for the reasons indicated.
1.2 VS will raise ADMs to collect amounts, or make adjustments to Agent transactions, related to the issue and use of VS traffic documents by or at the request of the Agent, regardless of which airlines are included in the itinerary.
1.3 VS will raise ADMs to collect amounts for use of VS inventory where a ticket has not been issued, or has been issued but not reported through Billing and Settlement Plan (“BSP”) and Airlines Reporting Coportation ("ARC").
1.4 Further alternative uses of ADMs may exist, including charges not directly associated with the issue of a traffic document, and these will be communicated by VS to the Agent.
1.5 VS may include multiple transactions in one ADM, if the reason and charge for each transaction is the same.
1.6 VS may raise more than one ADM in relation to the same original traffic document, if different reasons for adjustment exist.
1.7 VS does not apply a per ADM administrative charge to cover the cost of raising ADMs.
1.8 VS reserves the right to raise ADMs of any value, with no minimum.
1.9 If a fare, taxes, fees or charges are collected incorrectly, VS will raise an ADM to recover any underpayment
1.9.1 The Agent will not be eligible for commission on underpaid amounts collected by ADM.
1.9.2 A non-refundable penalty charge will be included in ADMs raised for adjustments pursuant to 1.9.
1.10 If VS raises an ADM for non-compliance with fare rules, the general principle is to adjust the original fare collected to the next applicable fare meeting all booking criteria and fare rules.
1.11 If tickets are issued incorrectly, VS may raise an ADM for a fixed penalty charge.
1.12 A Tariff of ADM Charges will be available to the Agent.
1.13 The ADM will specify full details of any fare adjustment or penalty charge being levied and, where appropriate, supporting documentation will be provided.
1.14 The ADM will include full contact details the Agent can use to discuss the ADM.
1.15 ADMs will be raised through the BSP and ARC within nine months of the final travel date or, when the final travel date cannot be established, before the expiry date of the travel document.
1.16 Any debit action beyond the time limits detailed in paragraph 1.15 will be managed directly between VS and the Agent. ADMs will only be issued through the BSP or ARC process if agreed in writing between VS and the Agent.