We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements. Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.
From 14th April our check in location at Manchester Airport will move from Terminal 2, Zone E to Terminal 2, Zone B.
Please encourage customers to arrive at the airport 3hrs prior to their departure time.
For Twilight check In - customers will need to check the airport screens for the applicable Zone to check in.
Our frequent flyer programme partnership with Hawaiian Airlines is ending on the 30th June 2025. From then on customers won't be able to book a new reward flight or earn Tier and Virgin Points. However, if they already have a flight booked, they don't need to worry and will be able to take off as planned.
As we continue to optimise our network, we regularly review the destinations we fly to. From January 2026, we will increase our direct flights to Montego Bay, Jamaica, operating daily for the peak winter months due to high demand. We’re also delighted to start a three times weekly seasonal winter service to Cancun, Mexico this October.
The changes mean that unfortunately we’ll be suspending our seasonal service to St Lucia, which will not resume in October 2025.
Please see our rebooking options for ticketed customers below. If however a refund is preferred, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.
Bookings will be updated through your GDS on Saturday 05 April.
We’re very sorry for the disappointment caused to our customers flying to St Lucia.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
| DL Cabin | Permitted RBD's on DL services |
| Business | J C D I Z |
| Premium | W |
| Comfort +/Economy Delight | S * |
| Economy | Y B M H Q K L U T X V |
The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or
“I” or “S” indicator at the beginning of the fare construction or fare component, or
Any other evidence that a ticket has been re-issued from an original VS service
Invol reissue due VS UVF route suspensions, and
Passenger/agency telephone number
| BW Cabin | Permitted RBD's on BW services |
| Business | C D |
| Economy | K B H Q T V G S |
The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or
“I” or “S” indicator at the beginning of the fare construction or fare component, or
Any other evidence that a ticket has been re-issued from an original VS service
Invol reissue due VS UVF route suspensions, and
Passenger/agency telephone number
| BA Cabin | Permitted RBD's on BA services |
| Business | J C D R I |
| Premium Economy | W E T |
| Economy | Y B H K M L V S N Q O |
The text “INVOL”, “SCHED” or “SKCHG” in the fare basis area, or
“I” or “S” indicator at the beginning of the fare construction or fare component, or
Any other evidence that a ticket has been re-issued from an original VS service
Invol reissue due VS UVF route suspensions, and
Passenger/agency telephone number
As communicated previously, a fire at an electrical substation near Heathrow Airport has resulted in the airport’s temporary closure until later today (21 March). Unfortunately, this has had a significant impact on our flying programme both into and out of Heathrow. Please see the latest update here.
Due to a fire at an electrical sub station near Heathrow Airport, which has resulted in the airport’s temporary closure. Unfortunately this has had a significant impact on our flying programme both into and out of Heathrow and all arriving and departing flights please see the latest update here.
From 30 March 2025 we will no longer be offering a codeshare service on WestJet to/from and through London and Calgary.
This means any existing bookings that have a flight number of VS* and are ticketed on 932 stock will need to be rebooked.
You may rebook customers on services operated by WestJet (WS) or alternatively on our codeshare services operated by our partners Delta Air Lines (DL) and KLM (KL) who offer services to/from Calgary via Amsterdam, Minneapolis, Boston or Salt Lake City.
You would have been notified through your GDS of this change on Saturday 18 January.
To rebook your customers please follow our guidelines below:
| VS* marketing | WS operating |
| J | J |
| C | C |
| D | C |
| I | D |
| Z | D |
| W | W |
| S | O |
| H | O |
| K | R |
| Y | Y |
| B | B |
| R | M |
| L | H |
| U | Q |
| M | N |
| E | S |
| Q | X |
| X | T |
| N | K |
| O | L |
Customers booked on WS Prime must have their tickets reissued immediately to prevent early TTL cancellation. Please make sure the booking is updated with the below remarks:
SI INVOL REROUTE DUE VS/WS CODESHARE REMOVED
Please reissue tickets to include endorsement:
INVOL REROUTE DUE VS/WS CODESHARE REMOVED
Where supported, precede the fare calculation with "S-"
Tickets must be re-issued on / before revised travel date
Refunds can be completed in your GDS or via BSP/ARC. Please make sure the booking is updated with the below remarks:
SI INVOL REFUND DUE VS/WS CODESHARE REMOVED
Please refund tickets to include endorsement:
INVOL REFUND DUE VS/WS CODESHARE REMOVED
We have updated our Schedule Change Policy to ensure alignment with our Conditions of Carriage (Article 21)
What is changing?
We have updated what qualifies as a 'significant schedule change' from 3 hours or more to 5 hours or more, from the original departure time:
When did this change come into effect?
This update applies to schedule changes communicated on or after 28 December 2024.
Note:
For more details please refer to our Schedule Change Policy here.
You can view the full policy here. Please check here for specific flight status.
|
You can view the full policy here. Please check here for specific flight status.
|
Due to the impact of the weather in central US, we are offering customers travelling to, through or from select destinations, on 06 January 2025, the flexibility to rebook their flight onto a different date up until 10 January 2025. You can view the full policy here.
|
We’re letting you know that we’ve made the difficult decision to reduce our upcoming flying schedule between London Heathrow and Cape Town. Services will now operate during the Winter 2024 season only, resulting in the cancellation of flights during April 2024. We sincerely apologise for any inconvenience caused to affected customers.
The following flights will be cancelled:
| Flight number | Route | Date |
| VS478 | London Heathrow to Cape Town | 30 March 2025 – 30 April 2025 |
| VS479 | Cape Town to London Heathrow | 31 March 2025 – 01 May 2025 |
It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required.
Bookings affected by these changes will be updated in your GDS on Saturday 16 November 2024.
Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. We also have rebooking options below and, alternatively, a full refund can be offered as per our refund policy.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by 4Z
· Valid for reprotection onto services between CPT and JNB only
· Flights must be rebooked using either 4Z prime flights
· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight
| 4Z Cabin | Booking Class |
| Business | D |
| Economy | E P A |
Update the SI field with the following information:
SI INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT
Please reissue tickets to include endorsement:
INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT
Where supported, precede the fare calculation with "S-"
Tickets must be re-issued on / before revised travel date
We’re letting you know that we’ve taken the difficult decision to adjust our flying programme, which means that the restart of our Tel Aviv services and our new services to Accra will be delayed until the Winter 2025/26 season, which starts 26 October 2025.
It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required. We’d like to apologise to affected customers and remain fully committed to both routes.
Bookings impacted by these changes will be updated in your GDS on Saturday 16 November 2024. Our schedule change policy will provide you with all the information you need to support our mutual customers affected by these changes.
We are diligently arranging rebooking options, so please check back on this page shortly.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY
· Valid for reprotection onto services between:
o LON – TLV – LON
· Flights must be rebooked using either VS* or LY Prime flights
· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight where available
· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below
· If the original cabin is not available, rebook in a lower cabin in the lowest available class
Rebooking onto VS* / LY operated flights
Between Lon - TLV
Economy |
Premium |
Business |
||||||||||||||||||
VS Marketed |
O |
N |
X |
Q |
E |
M |
U |
L |
R |
B |
Y |
K |
H |
S |
W |
Z |
I |
D |
C |
J |
LY Operated |
U |
O |
G |
N |
H |
L |
S |
V |
K |
M |
Y |
P |
B |
Q |
W |
J |
Z |
D |
I |
C |
Update the SI field with the following information:
SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT
Please reissue tickets to include endorsement:
INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT
Where supported, precede the fare calculation with "S-"
Tickets must be re-issued on / before revised travel date
Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by BA
Valid for re-protections on to BA services to/from LHR-ACC/ACC-LHR
· Rebooking using BA when VS is not operating services to/from LHR-ACC
· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available
· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below
· If the original cabin is not available, rebook in a lower cabin in the lowest available class
BA Cabin |
Permitted RBDs on BA services |
Business |
J C D R I |
Premium Economy |
W E T |
Economy |
Y B H K M L V N O |
Update the SI field with the following information:
SI INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT
Please reissue tickets to include endorsement:
INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT
Where supported, precede the fare calculation with "S-"
Tickets must be re-issued on / before revised travel date
We need to let you know that K3 (GST) refunds on tickets issued between 1 April 2023 and 31 March 2024 must be processed and captured in BSP on or before 31 October 2024.
Travel Agents incorrectly refunding GST (K3) after 31 October 2024 will not be eligible for a refund of K3 tax and any deviation would be subject to an ADM of the K3 component.
We would ask you to note the above cut-off date for K3 refunds.
For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.
We need to let you know that K3 (GST) refunds on tickets issued between 1 April 2022 and 31 March 2023 must be processed and captured in BSP on or before 31 October 2023.
Travel Agents incorrectly refunding GST (K3) after 31 October 2023 will not be eligible for a refund of K3 tax and any deviation would be subject to an ADM of the K3 component.
We would ask you to note the above cut-off date for K3 refunds.
For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.
Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.
We will continue to review the situation and keep you up to date with any changes.
Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub
YPTA Customers
All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here
YPTA travelling to Barbados
We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)
Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.
To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field
OSI VS WBBB NAME
OSI VS WBBB ADDRESS
OSI VS WBBB CONTACT NUMBER
OSI VS WBBB EMAIL ADDRESS
OSI VS WBMB NAME
OSI VS WBMB ADDRESS
OSI VS WBMB CONTACT NUMBER
OSI VS WBMB EMAIL ADDRESS
It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure
If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.
For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin
For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html