We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements. Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.
Due to operational reasons, we are cancelling some flights between London Heathrow and Shanghai between 13 - 23 October 2024. On all dates, with the exception of 07 October 2024, customers have been rebooked onto alternative Virgin Atlantic services. However, customers flying on VS250 on 07 October 2024, will need to be re-protected onto an alternative carrier.
We sincerely apologise for any inconvenience caused to affected customers.
Flights affected are:
| Flight number | Date | Route |
| VS 250 | 07 Oct 24 | LHR - PVG |
| VS 251 | 08 Oct 24 | PVG - LHR |
| VS 250 | 12 Oct 24 | LHR - PVG |
| VS 251 | 13 Oct 24 | PVG - LHR |
| VS 250 | 14 Oct 24 | LHR - PVG |
| VS 251 | 15 Oct 24 | PVG - LHR |
| VS 250 | 18 Oct 24 | LHR - PVG |
| VS 251 | 19 Oct 24 | PVG - LHR |
| VS 250 | 19 Oct 24 | LHR - PVG |
| VS 251 | 20 Oct 24 | PVG - LHR |
| VS 250 | 20 Oct 24 | LHR - PVG |
| VS 251 | 21 Oct 24 | PVG - LHR |
| VS 250 | 22 Oct 24 | LHR - PVG |
| VS 251 | 23 Oct 24 | PVG - LHR |
Bookings affected will be updated in your GDS on Saturday 17 August 2024.
Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes.
All reprotection options for customers originally booked on VS250 on 07 October 2024 only, can be found below:
BA Cabin Permitted RBD's on BA Services
Business J C D R I
Premium Economy W E T
Economy Y B H K M L V S N Q O
Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
The safety of our customers and our teams is always our number one priority, so after careful consideration, based on the latest information, we have taken the decision to extend our pause on flying to and from Tel Aviv.
The following flights have been cancelled:
VS453 LHR-TLV up to and including 24 September 2024
VS454 TLV-LHR up to and including 25 September 2024
We are offering customers travelling to, through or from Tel Aviv on the above dates, the flexibility to rebook their flights to a later date or a full refund. All options can be found below.
We remain fully committed to the route and plan to resume operations as soon as it is safe to do so.
Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY
| Upper Class | Premium | Economy |
| J Z D I C | P B Q W | U O G N H L S V K M Y |
Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by BA
| BA cabin | Permitted RBDs |
| Business | J C D R I |
| Economy | Y B H K M L V S N Q O |
As we continue to focus on optimising our network, we regularly review the destinations we fly to, and after careful consideration, we’ve taken the difficult decision to suspend our operations to The Bahamas and Turks & Caicos.
The last flight to Turks & Caicos (PLS) will operate on 21 February 2025, and to the Bahamas (NAS) on 23 February 2025. Anyone booked to travel after these dates will be entitled to a full refund or to be rebooked onto alternative flights on another carrier.
Please note that the flights will not show as cancelled in the GDS until the weekend of 10 August 2024, when we will be updating our systems to reflect the change. Nevertheless, we wanted to inform you as soon as possible and share information on options and next steps for our mutual customers.
Below are rebooking options with other airlines:
DL Cabin Permitted RBD's on DL Services
Business J C D I Z
Premium W
Comfort+ / Economy Delight S
Economy Y B M H Q K L U T X V
AA Cabin Permitted RBD's on AA Services
Business J C D R I
Premium Economy Y H K M L G V S N Q O
Economy Y H K M L G V S N Q O
BA Cabin Permitted RBD's on BA Services
Business J C D R I
Premium Economy W E T
Economy Y B H K M L V S N Q O
This is not a decision we have taken lightly, and we sincerely apologise for any inconvenience caused to affected customers. Thank you for your patience and understanding during this time.
Bookings affected by these changes will be updated in your GDS on Saturday 10 August 2024.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
After careful consideration, we’ve taken the difficult decision to suspend our London Heathrow – Shanghai services. The final flight from London Heathrow to Shanghai will operate on 25 October 2024, returning from Shanghai to London Heathrow on 26 October 2024.
After 25 years of proudly serving this Asian hub city, operations have become increasingly costly with the closure of Russian airspace for UK carriers. This has resulted in longer flight times, meaning additional aircraft time and fuel is required, all of which have contributed to increased costs for the business.
Our people, customers and you, our partners, have been amazing since we first touched down at Shanghai in 1999, providing important connectivity between the UK and Shanghai for thousands of customers and supporting global supply chains through our cargo operations.
We understand that this news may be disappointing for you and our mutual customers and we appreciate your patience and understanding during this time.
Anyone booked to travel from 26 October 2024 will be offered a refund. You can refer to our Refund Policy here.
Rebooking options are available with the below airlines:
MU Cabin Permitted RBD's on MU Services
Business Q
Economy R
CA Cabin Permitted RBD's on CA Services
Business R Z
Premium E
Economy Q V W S T L P
SK have excluded the following dates:
SK997 CPH-PVG 02FEB25-11FEB25
SK998 PVG-CPH 24JAN25-29JAN25
SK Cabin Permitted RBD's on SK Services (right to left)
Business C D Z J
Premium Economy Y S B P A
Economy E M H Q V W U R K N L
BA Cabin Permitted RBD's on BA Services
Business J C D R I
Premium Economy W E T
Economy Y B H K M L V S N Q O
Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Due to Hurricane Beryl, we are offering customers travelling to, through or from Barbados, Grenada and Saint Vincent between 01 July and 03 July 2024, and Montego Bay between 01 July and 06 July 2024, the flexibility to rebook their flight onto a different date up until 15 August 2024.
You can view the full policy here.
Please check here regularly for updates and here for specific flight status.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Due to operational reasons we are cancelling some flights between London Heathrow and JFK, New York on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.
Flights cancelled are:
Flight number |
Route |
Date |
VS045 |
London Heathrow to JFK New York |
06 July 2024 |
VS046 |
JFK New York to London Heathrow |
06 July 2024 |
VS137 |
London Heathrow to JFK New York |
07 July 2024 |
VS048 |
JFK New York to London Heathrow |
07 July 2024 |
VS137 |
London Heathrow to JFK New York |
08 July 2024 |
VS138 |
JFK New York to London Heathrow |
08 July 2024 |
VS137 |
London Heathrow to JFK New York |
09 July 2024 |
VS138 |
JFK New York to London Heathrow |
09 July 2024 |
VS047 |
London Heathrow to JFK New York |
10 July 2024 |
VS046 |
JFK New York to London Heathrow |
10 July 2024 |
Bookings affected by any changes will be updated in your GDS on Saturday June 22, 2024.
Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes, onto alternative flights.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Due to operational reasons we are cancelling some flights between London Heathrow and Miami, San Francisco and Las Vegas on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.
Flights cancelled are:
Bookings affected by any changes will be updated in your GDS on Saturday 15 June 2024.
Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes.
Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
We need to let you know that K3 (GST) refunds on tickets issued between 1 April 2022 and 31 March 2023 must be processed and captured in BSP on or before 31 October 2023.
Travel Agents incorrectly refunding GST (K3) after 31 October 2023 will not be eligible for a refund of K3 tax and any deviation would be subject to an ADM of the K3 component.
We would ask you to note the above cut-off date for K3 refunds.
For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.
Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.
We will continue to review the situation and keep you up to date with any changes.
Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub
YPTA Customers
All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here
YPTA travelling to Barbados
We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)
Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.
To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field
OSI VS WBBB NAME
OSI VS WBBB ADDRESS
OSI VS WBBB CONTACT NUMBER
OSI VS WBBB EMAIL ADDRESS
OSI VS WBMB NAME
OSI VS WBMB ADDRESS
OSI VS WBMB CONTACT NUMBER
OSI VS WBMB EMAIL ADDRESS
It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure
If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.
For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin
For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html