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Sky High Club

How it works

 

A one-of-a-kind rewards programme created just for our partners in the travel trade - and the first of its kind from a UK airline.

Here, you’re not just recognised. You’re celebrated. For every flight you sell, every trip you help take off, and every unforgettable experience you help create.

Inspired by the ambition, hustle and heart that make the Indian travel trade so unique, Sky High Club is here to help you grow - with fresh thinking, expert insights and exclusive access to tools, training and rewards.

It’s all designed to spark new ideas, support rising talent, and bring a little Virgin Atlantic magic into everything you do.

The more you book with us, the higher you climb - unlocking next-level perks, epic trips, and VIP experiences along the way.

Because our partners in India aren’t just part of the journey. You’re the reason we fly.

Join Sky High Club. Where every booking gets you closer to something brilliant.

  • Earn points for every booking you make with us
  • Use your points for incredible rewards
  • Redeem them on Virgin Atlantic
  • Get VIP invites to exclusive trips and events
Join Sky High Club
Delta Inclusion

London bookings. Twice the sparkle

There's more to celebrate

It’s a time of giving. And this time, we're making sure there's something in it for you.

For a limited time, every eligible Economy booking to London Heathrow earns double points. More bookings, more rewards and more opportunities to treat yourself.

Here's how it works

Book Economy on Virgin Atlantic-operated flights from Mumbai, Delhi or Bengaluru to London Heathrow between 21st – 31st October 2026.

Every eligible booking earns double points*.

Flying beyond London? Double points apply to the India to London sector only.

Plenty to look forward to

  • Double points on every eligible Economy booking
  • The more you book, the more you earn
  • Treat yourself to lifestyle vouchers and luxuries
  • Your clients can travel outside the campaign period. There are no travel-date restrictions
  • The top two performers can earn a place on a London Familiarisation trip and be appointed Sky High Crew Ambassadors*

Three steps to your extra points

  1. Make eligible Economy bookings between 21st – 31st October ‘26
  2. Submit your claims here by 05 November ‘26
  3. Once your claim is validated, your points are ready to use

Anyone who’s a Sky High Club India member can take part.

Your extra points are waiting

Ready to log your claims? Head to Sky High Club here. 

Need a hand?  Email support@virginatlanticskyhighclub.in or call or WhatsApp +91 8433999301.

*T&Cs apply.

Terms and Conditions

 

Sky High Club – Diwali Double Points Incentive (India to London)

1. Eligibility

1.1 The Sky High Club – Diwali Double Points Incentive (India to London) (the “Promotion”) is open to travel agents in India working for a travel agency or travel company who sell flights and/or holidays directly to customers, aged 18 years or above.

1.2 Participants must be registered members of the Sky High Club.

1.3 Employees of Virgin Atlantic, affiliated partner airlines, any other Virgin branded business, RewardPort Corporate Solutions Pvt. Ltd. (“RewardPort”), and any third party directly associated with the administration of the Promotion are not eligible to participate.

1.4 RewardPort administers the Sky High Club platform on behalf of Virgin Atlantic in India.

2. Promotional Period and Key Definitions

2.1 The incentive will commence on 21 October 2026 at 12:00:00 AM IST and will conclude on 31 October 2026 at 11:59:59 PM IST (“Promotional Period”).

2.2 A “Qualifying Booking” means a new Economy cabin booking from India to London Heathrow (LHR), on a Virgin Atlantic operated flight, made during the Promotional Period and successfully claimed through Sky High Club by 05 November 2026 at 11:59:59 PM IST.

2.3 A “claim” means the submission of the relevant booking information through the Sky High Club platform for validation in accordance with the Sky High Club Terms & Conditions.

2.4 A “Validated Qualifying Booking” means a Qualifying Booking that has been checked and confirmed by Virgin Atlantic and/or RewardPort as fully ticketed, compliant with these Terms & Conditions and the Sky High Club Terms & Conditions, and not cancelled, refunded, voided, duplicate, speculative, self-booked or otherwise invalid.

2.5 Virgin Atlantic reserves the right to amend, extend, shorten, suspend, or cancel the Promotional Period at its sole discretion.

3. Applicable Routes

3.1 All qualifying bookings from India to London (LHR) on Virgin Atlantic operated flights are eligible.

3.2 Flights operated by partner airlines or under codeshare arrangements are not applicable unless otherwise expressly stated by Virgin Atlantic.

4. Points Structure

4.1 This Promotion applies to eligible Economy cabin bookings only.

4.2 The usual Economy earning rate is 1 point for an eligible One Way booking and 2 points for an eligible Return booking. During the Promotion, eligible Economy bookings will earn 2 points One Way and 4 points Return.

5. Booking & Claim Conditions

5.1 Only Validated Qualifying Bookings will qualify for Double Points and count towards the Top 2 ranking, subject to these Terms & Conditions.

Travel dates may fall outside the Promotional Period, provided the booking is made during the Promotional Period and the claim is submitted by 05 November 2026 at 11:59:59 PM IST.

For clarity, a booking will not be invalid solely because travel has not yet taken place at the time of validation. Virgin Atlantic may exclude bookings that are subsequently cancelled, refunded, voided, duplicate, speculative, no-showed or otherwise found to be invalid.

Bookings will be counted on a per Validated Qualifying Booking basis and not per passenger.

6. Incentive (FAM Qualification)

6.1 Two (2) winners will be selected based on the highest total number of Validated Qualifying Bookings made during the Promotional Period and successfully claimed by the claims deadline. All Validated Qualifying Bookings, will count towards the Top 2 ranking.

6.2 The Top 2 performers will qualify for the FAM reward, which is governed by the separate Sky High Club – Diwali Double Points FAM Reward Terms & Conditions.

6.3 This incentive is strictly performance-based and is not a random prize draw.

6.4 In the event of a tie, the participant whose claim for the final Validated Qualifying Booking required to achieve the tied ranking was submitted first, based on Virgin Atlantic’s system records, will be ranked higher.

7. General Conditions

7.1 By participating, agents agree to the Sky High Club Terms & Conditions.

7.2 Any bookings made outside the Promotional Period will not qualify for Double Points or the Top 2 ranking.

7.3 Virgin Atlantic reserves the right to:

  • Refuse points in case of breach, misuse, or non-compliance
  • Disqualify invalid, duplicate, manipulated, speculative, or fraudulent claims
  • Exclude self-bookings or any activity deemed inconsistent with the spirit of the incentive

7.4 Virgin Atlantic is not responsible for:

  • Technical issues affecting bookings or claims
  • System, server, or network failures
  • Incomplete or unsuccessful claims due to technical disruptions

7.5 Virgin Atlantic reserves the right to amend, suspend, withdraw, substitute, or cancel the Promotion where reasonably necessary due to circumstances beyond its reasonable control.

7.6 Virgin Atlantic shall not be liable for any delay or failure to award Double Points or administer the Promotion where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to operational disruption, government restrictions, natural disasters, industrial disputes, or security events.

7.7 Nothing in these Terms & Conditions excludes or limits Virgin Atlantic’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

8. Data Protection & Publicity[HA1] [DJ2]

8.1 Personal data will be processed for the purposes of administering the Promotion, validating claims, allocating points, determining the Top 2 ranking, contacting winners, administering the FAM reward and complying with legal or regulatory obligations.

8.2 Personal data may be shared with RewardPort Corporate Solutions Pvt. Ltd. (“RewardPort”), which administers the Sky High Club platform in India, and with other relevant third-party suppliers where necessary for the administration of the Promotion or fulfilment of the FAM reward.

8.3 Personal data will be handled in accordance with Virgin Atlantic’s Privacy Policy and the applicable Sky High Club Terms & Conditions.

8.4 Virgin Atlantic may publish or make available limited winner information to confirm that a valid award has taken place. This may include the winner’s surname, agency name and/or location, where required or permitted.

8.5 A winner may object to their information being published or made available by notifying Virgin Atlantic. However, Virgin Atlantic may still be required to provide winner information to the Advertising Standards Authority or another competent regulator if requested.

8.6 Virgin Atlantic will not use winners in wider publicity or promotional activity beyond administration of the Promotion and winner disclosure without obtaining any consent required by law.

9. Taxation

9.1 Any personal tax liability arising from participation in the incentive or acceptance of the prize shall be the sole responsibility of the participant/winner.

9.2 Virgin Atlantic reserves the right to deduct or withhold any taxes where required under applicable laws or regulations.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of England and Wales.

 

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Sky High Club – Diwali Double Points Incentive Programme FAM Reward

 

1. Purpose and Scope

These Terms & Conditions apply only to the FAM reward awarded to the Top 2 performers under the Sky High Club – Diwali Double Points Incentive (India to London).

The Double Points mechanic, claims process, cap and Top 2 ranking are governed by the Sky High Club – Diwali Double Points Incentive (India to London) Terms & Conditions.

There is no separate entry, points allocation or ranking process under these Terms & Conditions.

2. Prize

The FAM reward will be awarded to the two (2) winners determined under the Sky High Club – Diwali Double Points Incentive (India to London) Terms & Conditions.

Each selected winner will be awarded a Familiarisation (FAM) trip to London (the “Prize”), with the travel dates to be confirmed and communicated separately by Virgin Atlantic.

Detailed information regarding the travel itinerary, inclusions, exclusions, and schedule will be communicated separately by Virgin Atlantic closer to the date of travel.

3. Travel Conditions

All travel arrangements under this Programme will be subject to availability at the time of booking and will be organised by Virgin Atlantic.

Cabin class, routing, and inventory will be allocated at the sole discretion of Virgin Atlantic, based on operational and commercial considerations.

Travel dates will be pre-confirmed by Virgin Atlantic and will be fixed. Once confirmed, changes, amendments, or rescheduling requests may not be permitted, except at Virgin Atlantic’s sole discretion.

Any extension requests, if approved, will apply only to flight tickets and will not include accommodation, transfers, or any additional expenses.

Travel undertaken as part of this Programme will not qualify for Flying Club points, Sky High Club points, or any other mileage or loyalty accrual programme.

4. Winner Eligibility & Companion Policy

The Prize is awarded solely to the selected winner and is strictly non-transferable and non-exchangeable.

The winner may not nominate, transfer, assign, or otherwise allow any other individual to utilise the Prize once it has been awarded.

The Prize does not include companion travel. Should the winner wish to travel with an accompanying individual, such travel must be arranged independently and at the prevailing applicable fare.

5. Winner Notification

Selected winners will be notified via email using the contact details registered on the platform.

Winners must confirm acceptance of the Prize within seventy-two (72) hours of notification.

In the event that a winner does not respond within the stipulated timeframe, Virgin Atlantic reserves the right to withdraw the Prize and award it to the next eligible participant.

6. Prize Conditions

The Prize is non-exchangeable, non-transferable, and no cash or alternative compensation will be offered.

The Prize cannot be used in conjunction with any other promotion, offer, or discount and is not valid for business or commercial use.

Virgin Atlantic reserves the right to refuse entry, refuse to award the Prize, or recover its value if it is determined that the participant has breached these Terms & Conditions.

7. Entry Conditions & Disqualification

Entries must be submitted directly by the individual participant.

Bulk entries, entries submitted by third parties, or automated entries (including those generated by scripts or manipulation) will not be accepted.

Virgin Atlantic reserves the right to conduct verification checks and disqualify any participant suspected of:

  • Fraudulent activity
  • Duplicate or manipulated entries
  • Self-bookings
  • Misuse of the Promotion
  • Breach of these Terms & Conditions

Virgin Atlantic reserves the right to exclude self-bookings, duplicate passenger bookings, speculative bookings, or any activity deemed inconsistent with the spirit or intended purpose of the Promotion.

8. Technical Disclaimer

Virgin Atlantic does not guarantee uninterrupted or error-free access to the Sky High Club platform.

In the event of technical disruptions, system failures, or connectivity issues, Virgin Atlantic shall not be held responsible for incomplete, invalid, or delayed entries.

9. Special Requirements

Winners must inform Virgin Atlantic of any special requirements, including accessibility or mobility-related needs, at the time of confirmation, to enable appropriate arrangements.

10. Prize Substitution

Virgin Atlantic reserves the right to substitute the Prize with an alternative of equal or greater value in the event of circumstances beyond its control.

11. Programme Changes

Virgin Atlantic reserves the right to amend, suspend, or cancel the Promotion, in whole or in part, where it becomes necessary to do so.

Virgin Atlantic shall not be liable for failure to fulfil the Promotion or Prize where such failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, operational disruptions, government restrictions, industrial disputes, or security events.

12. Travel Requirements (Visa Included)

The winner is responsible for ensuring possession of:

  • A valid passport with a minimum of six (6) months validity at the time of travel
  • Any required visas
  • All necessary documentation required to comply with immigration and travel regulations

13. Visa Support & Cost Coverage

Virgin Atlantic will provide support and facilitation for the visa application process, and the cost of the visa application will be covered by Virgin Atlantic as part of the Prize.

However, visa approval remains at the sole discretion of the relevant embassy or consulate, and Virgin Atlantic does not guarantee visa issuance.

The winner is required to provide all necessary documentation and comply with all timelines associated with the visa application process.

In the event that a visa is not granted, Virgin Atlantic reserves the right to withdraw or reallocate the Prize without any obligation to provide compensation.

14. Prize Exclusions

Unless explicitly stated otherwise, the Prize does not include:

  • Travel insurance
  • Airport transfers
  • Meals outside the defined itinerary
  • Personal expenses or incidental costs

Visa application costs are included as part of the Prize.

Any additional expenses incurred beyond the stated inclusions will be the responsibility of the winner.

15. Conduct

Winners are responsible for their conduct throughout the duration of the trip and must comply with all airline, accommodation, and local regulations.

Virgin Atlantic reserves the right to withdraw the Prize or terminate participation if the winner engages in behaviour deemed unsafe, unlawful, or disruptive.

16. Liability

Virgin Atlantic shall not be liable for delays, cancellations, changes or inability to provide any element of the Prize arising from circumstances beyond its reasonable control, including but not limited to operational disruption, industrial action, adverse weather, government restrictions, visa refusal or other force majeure events.

Nothing in these Terms & Conditions excludes or limits Virgin Atlantic’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

17. Data Protection

Personal data collected as part of this Promotion will be used solely for the purpose of administering the Programme.

All data will be handled in accordance with Virgin Atlantic’s Privacy Policy.

18. Taxation

Any personal tax liability arising from participation in the Promotion or acceptance of the Prize shall be the sole responsibility of the participant and/or winner.

Virgin Atlantic reserves the right to deduct, withhold, or report any taxes, duties, or charges as required under applicable laws or regulations.

19. Publicity & Winner Disclosure

Virgin Atlantic may publish or make available information confirming that a valid award has taken place.

Participants may object to such publication by notifying Virgin Atlantic.

Virgin Atlantic may still be required to disclose such information to regulatory authorities if required.

20. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Toronto

Three spots. One London trip. Your chance starts now.

Sky High Club is at its best when it's powered by partners who bring the energy and lead by example.

That's why we've created Sky High Crew, an exclusive new initiative for Sky High Club members in India  who champion Virgin Atlantic and help Sky High Club grow within the travel trade.

If you're already the go-to in your agency, make it official.

Click to find out more here

Toronto

Sky High Referrals 

Invite agents from your circle to join Sky High using your referral link or code.

When they get started, you get rewarded. Plus, your Sky High network grows along the way.. 

Find out more here

Terms and Conditions for expired competitions and incentives:

1. Eligibility

1.1 The incentive is open to frontline travel agents in India working for a travel agency or travel company, aged 18 years or above.

1.2 Participants must be registered members of the Sky High Club.

1.3 Employees of Virgin Atlantic and its affiliates may be excluded from participation at Virgin Atlantic’s discretion.

2. Promotional Period

2.1 The incentive will commence on 07 May 2026 at 12:00:00 AM IST and will conclude on 21 May 2026 at 11:59:59 PM IST (“Promotional Period”).

2.2 Only bookings made and successfully claimed within this period will qualify.

2.3 Virgin Atlantic reserves the right to amend, extend, shorten, suspend, or cancel the promotional period at its sole discretion.

3. Applicable Routes

3.1 All qualifying bookings from India to London (LHR) on Virgin Atlantic operated flights are eligible.

3.2 Flights operated by partner airlines or under codeshare arrangements are not applicable unless otherwise expressly stated by Virgin Atlantic.

4. Points Structure

Cabin

One Way

Return

Economy

2 Points

4 Points

Premium

4 Points

8 Points

Upper Class

10 Points

20 Points

4.1 Double points will be awarded on all new qualifying bookings made and successfully claimed during the promotional period.

4.2 Points will only be awarded post validation in line with Virgin Atlantic’s standard validation process.

5. Booking & Claim Conditions

5.1 Only new bookings made within the promotional period will qualify.

5.2 Bookings must be successfully claimed on Sky High Club.

5.3 Only fully ticketed and validated bookings will qualify for points consideration.

5.4 Cancelled, refunded, voided, duplicate, speculative, or non-travelled bookings will not qualify.

5.5 Travel dates may fall outside the promotional period provided the booking and claim are completed during the promotional period.

5.6 Entries will be counted on a per booking/claim basis and not per passenger.

6. Incentive (FAM Qualification)

6.1 Two (2) winners will be selected based on the highest number of validated qualifying bookings and associated booking contribution during the promotional period.

6.2 Winners will qualify for a FAM trip to London scheduled for November 2026.

6.3 Full itinerary details, inclusions, exclusions, and travel schedules will be communicated separately by Virgin Atlantic.

6.4 This incentive is strictly performance-based and is not a random prize draw.

6.5 In the event of a tie, Virgin Atlantic reserves the right to determine the winners at its sole discretion based on overall campaign contribution and validation records.

7. General Conditions

7.1 By participating, agents agree to the Sky High Club Terms & Conditions.

7.2 Any bookings made outside the promotional period will not qualify.

7.3 Virgin Atlantic reserves the right to:

  • Refuse points in case of breach, misuse, or non-compliance
  • Disqualify invalid, duplicate, manipulated, speculative, or fraudulent claims
  • Exclude self-bookings or any activity deemed inconsistent with the spirit of the incentive

7.4 Virgin Atlantic is not responsible for:

  • Technical issues affecting bookings or claims
  • System, server, or network failures
  • Incomplete or unsuccessful claims due to technical disruptions

7.5 Virgin Atlantic reserves the right to amend, suspend, withdraw, substitute, or cancel the incentive at any time where necessary.

7.6 Virgin Atlantic shall not be liable for failure to fulfil the incentive due to circumstances beyond its reasonable control, including but not limited to operational disruption, government restrictions, natural disasters, industrial disputes, or security events.

8. Prize & Travel Conditions

8.1 The FAM trip prize is non-transferable, non-exchangeable, and no cash alternative will be offered.

8.2 Companion travel is not included as part of the prize.

8.3 All travel arrangements will be organised by Virgin Atlantic and will remain subject to operational availability.

8.4 Winners are responsible for holding valid passports, visas, and any other required travel documentation.

8.5 Virgin Atlantic does not guarantee visa approval and shall not be responsible where travel is not possible due to visa refusal or documentation issues.

8.6 Travel undertaken as part of this incentive will not qualify for Flying Club points, Sky High Club points, or any other mileage accrual programme.

9. Data Protection & Publicity

9.1 By participating in the incentive, participants agree to the collection and processing of their personal data for the administration of the programme.

9.2 Virgin Atlantic may publish or communicate winner details for promotional and programme administration purposes.

10. Taxation

10.1 Any personal tax liability arising from participation in the incentive or acceptance of the prize shall be the sole responsibility of the participant/winner.

10.2 Virgin Atlantic reserves the right to deduct or withhold any taxes where required under applicable laws or regulations.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of England and Wales.

We know how tiresome terms and conditions can be, but they are important, and we would love you to take out a few minutes of your time to read through.

These Terms and Conditions are correct as of 04.06.2025 and may be amended at any time, at our sole discretion. Any amendments will be published on our website and will take immediate effect upon publication. No provision of these Terms and Conditions shall be deemed waived unless the waiver is in writing and signed by the party granting it.

In these Terms and Conditions, references to 'we', 'our', and 'us' refer to Virgin Atlantic Airways Limited (referred to as 'Virgin Atlantic', 'Virgin', or the 'Promoter'). 

RewardPort Corporate Solutions Pvt. Ltd. (RewardPort) operates a loyalty reward platform which is then used by third parties to operate their own incentive reward scheme.  Virgin Atlantic have partnered with RewardPort to offer you, our front-line travel sellers an always on incentive and reward platform.

These Terms and Conditions shall be governed by and construed in accordance with English law. Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

 

Eligibility: Registration and participation into the Virgin Atlantic Sky-High Club (India) is available to all India employed and based front line Travel Sellers (Agents), that sell flights/holidays directly to customers in India. If you work in a company that provides and sells travel/ holidays onto other Travel Companies / Agents, we are very sorry, you cannot join the Sky-High Club (India) at this time.

Your employer and your role must be India based and subject to Indian Taxation and National Insurance contributions. If you are not a front-line seller (Agent) and / or employed in a role that is outside of India, you are not eligible to join the scheme currently. Employees of Virgin Atlantic, affiliated Partner Airlines and any other Virgin branded business are not eligible to participate.

  1. Registration requirements: To join the Virgin Atlantic Sky-High Club (India) you will be required to complete a ‘one time’ registration by visiting www.Virginatlanticskyhighclub.in. You must complete the registration page in full, making sure that all essential data fields are completed. Please be careful when adding in numbers and letters (example 0 and O). Once you have registered, you will be issued with a unique club member Identification, this is exclusive to you and your key to a world of reward and opportunity so please do not share this it with anyone. You will agree to receive communications from us about our latest campaigns and promotions.

 

  1. Taxation and National Insurance: The prizes and rewards may be considered taxable to recipients.  You may become liable for a minimum payment within a tax year based on the value of issued points, Virgin Atlantic will pay this on your behalf at a rate of 2% and will contact you to request further details such as your personal PAN to accurately process this. You may have an additional income tax liability which remains your responsibility and should be reported to Indian Revenue Service (IRS) accordingly. For the avoidance of doubt, Neither Virgin Atlantic Airways or  RewardPort are able to advise on the personal tax implications and nothing in this document can be constituted as tax advice; you should seek independent tax advice if necessary.

 

  1. Account inactivity: Once you have registered and opened your Virgin Atlantic Sky-High Club (India) account, we want you to regularly check in and submit claims for all those flight bookings that you make. We want to ensure that we preserve your confidentiality, and so should your account be inactive for a period of 6 months or longer, we reserve the right to close your account and terminate your membership without further notice. Any Claim points that you may have registered/accumulated in your account will be permanently removed at the point of account closure.

 

  1. Applicable bookings: Any bookings made through Virgin Atlantic.com, over the phone directly with our customer centre are not valid for claim. In addition, bookings made using IATAs registered to an online travel agency without a frontline agent facilitating the original booking are also not valid. Flights must originate from an Indian Airport. Virgin Atlantic Sky-High Club (India) reserves the rights to clarify applicable bookings further through notification on the Sky-High Club (India) website and these Terms and Conditions.

 

  1. Sky High Club (India) promotional period: The first opening date for bookings registrations is 00:01 5th June 2025. There is no scheduled end date for the Sky-High Club (India) although Virgin Atlantic Airways reserve the right to end this Travel Agent incentive scheme at any time and by providing reasonable written communication to Agents on the Virgin Atlantic Sky-High Club (India) website.

 

  1. Points and Lifestyle Rewards: Virgin Atlantic Airways will communicate the level of points awarded to flight bookings made by you, the Agent. These will be communicated on the Sky-High Club (India) website and mobile app. Points awarded are subject to change at any time by Virgin Atlantic Airways based on the latest information. Claims can only be made for PNRs created in the last 14 days. Once the flight booking that you have made and submitted a claim for is ticketed, you will be able to convert your Sky-High Club Points into a wonderful choice of lifestyle and holiday rewards. The lifestyle reward choices will be published on the Virgin Atlantic Sky-High Club (India) website. Periodically RewardPort and/or Virgin Atlantic will refresh the choices available to you to ensure that we can continue to offer you the best selection, sometimes this may mean that some previously advertised will become obsolete.

 

  1. Substitution: In case of a reward item not being available, RewardPort will contact the user within 7 days of placing the order and offer a replacement item of similar value. If the user does not wish to accept the replacement item, the original value of the reward deducted from the users account will be re credited. RewardPort reserves the right to substitute prizes of equal or similar value.

 

  1. Applicable points / rewards: Subject to compliance with all other applicable terms and conditions: Sky High Club (India) rewards points on UK ticketed flights operated by Virgin Atlantic and issued on VS932 ticket stock. Exclusions include Out of Date Range flights (meaning: outside of the 11 month before departure date) and Group bookings (meaning:  In Economy -  10 or more passengers: In Premium / Upper -  8 or more passengers, in each case travelling out and back together).

 

  1. Virgin Atlantic Sky – High Club (India) points value: 1 Sky High Point claimed by you is valued at INR 50. At our base level points rate an Economy Class Ticket is worth 1-point, Premium Class ticket is worth 2- points and an Upper-Class Ticket is worth 5- points. This is what we call our base level rate, and we may throughout the year flex our points rewards made available to you.  Your points can then be accrued, you can then convert these into lifestyle rewards only once the flight booking has been ticketed.

 

  1. Claiming your Virgin Atlantic Sky – High Club (India) points: At the time of making your flight booking, you must obtain the Virgin Atlantic Locator (Booking reference – the Virgin Atlantic bookings references are always 6 digits that are made up of alpha numeric sequences). You will then be required to log into your account on the Virgin Atlantic Sky-High Club (India) and submit the booking information under the ‘Add a claim’ section. You will be required to fill out the claim form which is super simple and quick. If you do not complete this section within 14 days of booking, then points will be null and void and not attributed to your account. Once you have added your claim, you’ll receive a unique identification number that you can refer to and use should you need to talk to us about your booking.

 

  1. Virgin Atlantic Sky – High Club (India) registration abuse: At the point of your registration to join the Virgin Atlantic Sky-High Club (India) you agree to our terms of enrolment. If subsequently we discover that you are not applicable to join, we will block your account and remove you from the club immediately. For any questions, please contact virginatlanticskyhighclub@rewardport.in.

 

  1. Claim abuse / duplicate claims: If we receive more than one claim for any booking, all claims can be declined and removed from all applicable accounts. If you wish to dispute a declined claim, please contact virginatlanticskyhighclub@rewardport.in.You will be asked to provide us with additional information to support your dispute. The decision of Virgin Atlantic regarding any aspect of a duplicate/disputed claim is final and binding and no correspondence will be entered into about it.

 

  1. Converting your Virgin Atlantic Sky-High Club (India) points into rewards: You will receive a notification when your flight reservation booking has been ticketed. You will then be able to log into your account and convert your points into your choice of reward. Once you have converted your points into your reward, you will have up to 2 years to redeem them. Please note, you will not be able to change your mind and convert rewards to other choices or back to points once you have made your selection.

 

  1. Prize Promotions: Periodically, Virgin Atlantic may offer promotions to you to win prizes which can include but is not exhaustive to – Events, Experiential Trips (Familiarisation Trip) and Reward Points Boosts. Your time of entry into the prize draw will determine which prize you may be eligible to win, and we will clearly define in our communication applicable promotion start and end dates and any specific terms and conditions attached to these. Please log into the Virgin Atlantic Sky – High Club (India) for the latest news and promotion information.

 

  1. Winner Selection of Prize Promotions: The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

 

  1. Winner of Prize Promotions Notification: The winner will be notified by email (using details provided on your Virgin Sky-High Club (India) Account) within 10 working days of the draw date and will be required to respond to confirm eligibility and acceptance of the prize, within 5 days of initial contact. If a winner does not respond to the Promoter within 5 working days of being notified by the Promoter, then the winner's prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above.

 

Prize Acceptance / conditions: 

  1. The winner will be notified within 28 days of acceptance of the prize to arrange fulfilment of the prize. If the winner does not inform the Promoter within this time frame, the Promoter reserves the right to not reissue the prize or limit its value at its sole discretion.

 

  1. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. The prize cannot be used in conjunction with any other offer.

 

  1. The Promoter reserves the right to refuse entry or refuse to award the prize or seek recovery of its value if the prize has been awarded to anyone in breach of these Terms and Conditions.

 

  1. An entry must be made directly by the individual entering the Promotion. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries submitted by macros or other automated means together with entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Promotion in a way that is not consistent with the rules of the Promotion, that entrant’s entries will be disqualified and any prize awarded will be void. Entrants are not permitted to enter using anonymous email services such as, but not limited to, GuerillaMail, Dispostable or Mailinator.

 

  1. The Promoter does not guarantee continuous access to its website. If for any reason a technical interruption, fault or site failure occurs when purchasing / entering online, the Promoter does not take any responsibility for incomplete purchases and any incomplete entries will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any purchases or entries which are not completed for any reason. A prize win by an individual agent is non transferrable to another person.

 

  1. The Promoter must be informed of any special access requests (wheelchair access or any similar access needs) which are necessary for the enjoyment of the prize.

 

  1. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.

 

  1. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

 

  1. Experiential Trips with us: You will be responsible for ensuring that (at the time of travel) you hold a valid passport (that will remain valid for at least 6 months after arrival at destination, including the United States), any necessary visas, other required documentation to comply with applicable immigration or other travel regulations for the flight or holiday in question on the travel dates specified. An Experiential Trip place offered to an individual agent is non transferrable to another person.

 

  1. Elements of Event / Experiential trip wins: All elements of an Event or Experiential Trip Win package must be used as part of the same trip. If the winner elects to use any or all portions of their prize with fewer than the entire booking, no exchanges or alternatives shall be offered to you and shall not be subject to further or alternative compensation.

 

  1. Event / Experiential Win exclusions: Unless otherwise stated in the relevant prize-specific terms, the prize does not include travel insurance, the cost of transfers to and from airports or stations, food and drink, spending money, tax or personal expenses.  Any costs incurred in addition to the prize package elements shall be incurred at the winner’s expense including but not limited to food, drinks, transport, telephone charges, room service, laundry service, optional excursions, tips, service charges, taxes, souvenirs, merchandise, and any other incidental expenses.

 

  1. Responsibility for agents: The winner is responsible for the behaviour of themselves and whilst using the prize and the winner and must abide by any relevant terms and conditions set by the airline, hotel, and cruise operator, which form part of the prize. Any children must be accompanied by a parent or legal guardian aged 18 years or over.

 

  1. The Promoter reserves the right in its absolute discretion to exclude the winner from participation: This applies in any aspect of the prize if any party fails to comply with the directions of the Promoter, any companies associated with the prize, the agents employer’s instruction or if the agent acts in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others.

 

  1. Your Data: Your data supplied for the purposes of the Travel Agent incentive programme, for this and any other promotions will only be used for the purposes of administration and management of this Incentive Program and any Promotions. Your personal data may also be used for marketing purposes, where you have agreed to this. Agent’s personal data will be handled in accordance with the Virgin Atlantic’s privacy policy, available at: https://www.virginatlantic.com/gb/en/footer/privacy-policy.html.

 

  1. Your Data: Personal data which you provide will be collected and processed by RewardPort who operate the Reward Platform and partner with Virgin Atlantic Airways to provide this Travel Agent incentive programme. RewardPort process your information in order to fulfil the rewards and manage your account and any associated Sky-High Club (India) benefits It may be used for programme communications and for the purpose of the Travel Agent Incentive programme only. Member personal data will handle in accordance with RewardPort Limited privacy policy, available at:  https://www.rewardport.in/privacy-policy/

 

  1. Data Protection and Intellectual Property: RewardPort and Virgin Atlantic comply with the Data Protection Act 2018 and associated Data Protection laws. The text, illustrations and images used in all RewardPort and Virgin Atlantic Airways promotional materials are protected by copyright and must not be copied in whole or in part without the express permission of Virgin Atlantic.

 

  1. Responsibility for loss or damage suffered by you: Virgin Atlantic and RewardPort (together with any associated agencies and companies) shall not be liable for any loss or damage, cost or expenses you suffer or incur in connection with this programme or Promotion or by accepting, misusing or using any prize awarded under this Promotion, , except where such loss or damage is caused by their negligence, fraud, or willful misconduct and is reasonably foreseeable.

 

  1. Virgin Atlantic and RewardPort do not exclude or limit their liability where it would be unlawful to do so. This includes liability for death or personal injury caused by their negligence or the negligence of its employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

 

  1. RewardPort and Virgin Atlantic are not responsible for any failure to perform, or delay in performing, any of its obligations under these Terms and Conditions if such failure is due to events beyond its reasonable control. To the fullest extent permitted by law, Virgin shall not be liable for: (a) any indirect, special, or consequential loss or damage; (b) any loss of profits, business, business opportunity, goodwill, or anticipated savings; or (c) any failure or delay caused by circumstances outside their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, pandemics, or failures of suppliers, service providers, or communications networks.

 

  1. Nothing in these Terms and Conditions is intended to affect or limit your rights under the applicable law.  For more information about your rights contact your local Bureau of Indian Standards.

 

  1. If any provisions of these Terms and Conditions are judged to be invalid, illegal, or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

 

  1. In the event of a conflict between these Terms and Conditions and the details in any promotional material, the details in these Terms and Conditions will prevail.

 

  1. Any prize draws will be governed by English law and entrants to the prize draw submit to the exclusive jurisdiction of the English courts.