This page tells you how to use Your Bid, our online upgrade auction, to upgrade your cabin on your next flight.

If you're thinking of upgrading to the next cabin, you can make a bid on our online auction for upgrades, called Your Bid. If your bid is accepted, you could very well score yourself a swanky new seat.

To have a go, you'll need to have booked with us direct.

Remember upgrades are subject to availability on your flight. If you don't get the chance to bid, it's still worth checking in My Booking, or asking us at the airport for upgrade options.

How Your Bid works

  1. Retrieve your booking
  2. Simply tell us how much you’re willing to pay for an upgrade, by making a bid. Bids can be made up to two days before your flight is due to depart. 
  3. If your bid is accepted, congratulations, you've just bagged yourself an upgrade. We’ll send you an email to let you know. 
  4. You can make changes to your bid, or cancel it if you change your mind, until two days before your flight is due to depart, as long as it hasn’t already been accepted.

Read the full Terms and Conditions for Your Bid

Feeling lucky?

Fancy treating yourself to a little more luxury on your flight, and a little flutter at the same time? Imagine settling in to your Premium or Upper Class seat, stretching out, and enjoying the full five-star treatment all the way to your destination.

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

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If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

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