Reward vouchers with more flex

You can still use your existing vouchers before 30th October based on the current rules and reward seat availability. 

If you hold or earn a Credit Card or Gold Companion voucher, it’ll be automatically changed to a Flying Club reward voucher on 30th October. Your original expiry date will still apply.  

If you have a Gold upgrade voucher (2,000 Tier Points), this will be replaced with two Flying Club reward vouchers - your original expiry date will still apply. 

There’ll be no change to your existing booking.  

If you need to make changes to it on or after 30th October, the new booking will be made according to the new voucher terms. If your tier has changed in the meantime, the value of the voucher will be based on your new tier status. 

If you have a part-used voucher, you can either use it before 30th October based on the current rules and reward seat inventory. Or you can use it from the 30th October until it expires, for 50% of the value a full Flying Club reward voucher would be worth based on your tier status (Red – up to 37,500 points, Silver or Gold – up to 75,000 points).

You can see all your available vouchers in your Flying Club account.

Please contact our Customer Centre on 0344 412 2414 to redeem your Flying Club reward voucher. 

You can use your voucher for a round trip, or two one-way flights. If the latter, these must be booked at the same time and be on the same booking. You can of course use your voucher for a single flight if you wish. 

Vouchers will be redeemed in full at the time of booking. 

For vouchers issued before 30th October, the original expiry date will still apply when converted to Flying Club reward vouchers. All Flying Club reward vouchers awarded from 30th October will be valid for 24 months.  

All bookings need to be made and the outbound flight to be flown on, or before the expiry date. 

You’ll still be able to earn a Clubhouse pass when you reach 1,500 Tier Points as a Gold tier member.  These will be there to view in your account ‘til you’re ready to use them. 

The option for Gold & Silver members to select a Clubhouse pass from our Virgin Atlantic Reward and Reward+ Credit Card will be removed from 30th October. 

If more points are needed for your chosen seat, you can use your existing Virgin Points or buy more to pay the difference. Vouchers can only be used once, so even if you don’t need the maximum points value for the seat you choose, the full value of the voucher will still be redeemed. 

If you move tiers, the value of your voucher changes to match. It’s your tier status at the time you redeem it that counts, so:    

If you move up a tier, eg. you were Red when you earned the voucher, but you’re redeeming it as a Silver Flying Club member, your voucher value will be up to 150,000 points.  

If you move down a tier, eg. you were Silver when you earned the voucher, but you’re redeeming it as a Red Flying Club member, your voucher value will be up to 75,000 points. 

To change or cancel your redeemed voucher, contact our Customer Centre. Standard change and cancellation fees apply as per your booking terms and conditions.  

If your status has changed since booking, your new status will apply where the ticket is rebooked. 

If you’re a Silver or Gold Flying Club member, you can gift your vouchers to other Flying Club members. You don’t need to be flying with them. 

The recipient of the gifted voucher just needs to be a Flying Club member (in any tier), and the voucher value depends on the recipient’s tier at the time of redemption.   

To gift a voucher, contact the Customer Centre on 0344 412 2414. 

If you have multiple vouchers on your account, we’ll gift the one with the earliest expiry date.  If you’d like to use another voucher, let our customer team know.