We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements.   Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.

Latest VSbulletin Updates

    

Following Heathrow Airport’s decision to extend its passenger capacity cap until 29 October, we are carefully reviewing our schedules. In response to the capacity reduction request, we want to let you know that we’ll be cancelling one London Heathrow – New York JFK rotation between 1 and 15 September. All customers with cancelled flights will be automatically booked on to an alternative service on the same day.

Our schedule change policy allows customers to further amend their flights, should they wish, with no change fees, or request a refund. We sincerely apologise for any inconvenience caused to affected customers.

We continue to do everything in our power to minimise disruption, getting our customers to where they need to be smoothly.

Bookings affected by these changes will be updated in your GDS on or before Saturday 20 July 2022. To ensure we don’t cause over sold flights with reprotections, we will be manually moving some customers before 20 July and they may appear differently in your GDS, but these should be actioned by you in the same way.

We sincerely value your partnership and understanding during this busy summer season.

Baggage Allowance Reminder

We would like to remind you of our baggage allowances and ask that our customers are advised correctly. Please note that these vary by route and include maximum weight allowances. Further information can be found here

Covid Flex Policy – Updates to Open Tickets

We have updated the information we require when reissuing an open ticket. Please take a look at the full policy here.

Allow plenty of time at the airport

Airport check in and baggage drop opens four hours before departure at most airports. In everyone’s best interests, please ask your customers to avoid arriving earlier than this. Allowing around three hours to drop bags and clear airport checks is generally plenty of time, depending on the size of their group. 

We sincerely value your partnership and understanding during this busy summer season.

As customer demand continues to return strongly, we’re making some adjustments to upcoming flying schedules to support network planning during the Winter 2022-23 season.

As a result we’re changing the aircraft type on certain flights, altering some flight times, and cancelling a small number of US flights. Our suspension of London Heathrow – Shanghai services has also been extended until March 2023 due to operational reasons exacerbated by the current UK – China direct flight ban.

We apologise for any inconvenience caused by these changes and are contacting customers this weekend with all their options. The majority of customers with cancelled US flights will be automatically booked on to an alternative service on the same day.

Our schedule change policy allows customers to further amend their flights, should they wish, with no change fees or request a refund. We sincerely apologise for the inconvenience caused to affected customers.

Bookings affected by these changes will be updated in your GDS on or before Saturday 30 July 2022.

Covid Flex Policy – Updates to Open Tickets

We have updated the information we require when reissuing an open ticket. Please take a look at the full policy here.

Allow plenty of time at the airport

Airport check in and baggage drop opens four hours before departure at most airports. In everyone’s best interests, please ask your customers to avoid arriving earlier than this. Allowing around three hours to drop bags and clear airport checks is generally plenty of time, depending on the size of their group. 

We sincerely value your partnership and understanding during this busy summer season.

Due to significant Heathrow baggage system failures at Terminal 2 and 3, unfortunately a number of customers’ bags have been delayed and not reached their flights in time for departure. We are working closely with Heathrow and doing everything we can to ensure that customers' bags are put onto the next available flights and returned as quickly as possible. We sincerely apologise for the inconvenience that this has caused to affected customers.

 

FAQ

What has happened to my customers bag? They're at their destination and do not have it?  

We’re very sorry for the delay to customers' baggage. Due to significant Heathrow baggage system failures outside of our control, unfortunately a large number of customers’ bags have been delayed and not reached their flights in time for departure. We are working closely with Heathrow and doing everything we can to get these bags returned as quickly as possible. More info can be found here: https://help.virginatlantic.com/gb/en/news/travel-alerts/lhr-baggage-system-failures.html  

 

When will customers' get their bag?  

At this moment in time we can’t provide a precise timeline, as we don’t have access to all of these bags, however, we are working closely with Heathrow and using all available resource to work through the backlog and get customers' baggage to them as soon as possible and on the next available flights. We’ve deployed extra airline staff and management at Terminal 3 today to support our ground handling provider. Once customers' have a missed baggage reference number, they can view the status of their bags online: http://www.worldtracer.aero/filedsp/vs.htm  

 

The customer doesn't have a missing bag reference number – what should they do?

If they’re yet to receive their missing bag reference number and are no longer at the airport, please ask them to email baggage.tracing@fly.virgin.com with the following information; full name, airline booking reference, delivery address, contact number, email address, total number of bags and bag description and we’ll be in touch soon. It's important they have a reference number so their missing baggage is registered, and we have the correct address to courier it to them. 

 

Our customers' had to buy new items – are you going to reimburse them?  

We’re sorry for additional inconvenience this has caused, though this situation is out of our direct control. You can claim reimbursement for essential items purchased via this page: https://help.virginatlantic.com/gb/en/baggage/claim-for-essentials.html. We kindly request that receipts are submitted for us to be able to swiftly handle any claims.  

 

Why has this happened?  

These unprecedented baggage issues have been caused by factors completely outside of our control, with system failures at Terminal 2 & 3 and other terminals reaching capacity too, all of this has an impact on the shared Heathrow baggage facilities. We’re truly sorry for the inconvenience and frustration caused. 

We’re pleased to share the welcome news that the Biden administration has confirmed that from Sunday 12 June 2022 at 00.01 (U.S. Eastern Time) international arrivals by air to the US will no longer require a pre-departure Covid-19 test.

A tweet from the White House Press Secretary here confirms the policy change, with further details expected soon from the US Centers for Disease Control and Prevention (CDC)

The removal of pre-departure testing for international arrivals to the US will boost consumer confidence even further and support the rebound in transatlantic travel this summer, with Virgin Atlantic leading the way offering a full roster of US destinations, including our brand new London Heathrow – Austin service.  

Please note, while yet to be confirmed, we expect that all foreign national visitors aged 18 or over to the US will still need to be fully vaccinated (unless exempt) and present proof of full vaccination, with all travellers completing a Passenger Disclosure and Attestation form before travel.

Frictionless transatlantic travel in both directions means reconnecting with loved ones and business colleagues is made even easier, supported by an onboard policy which allows our customers and people to make a personal choice on face masks. We can’t wait to see more of our customers flying with us between the UK & the US this Summer and thank all our partners for their support.

Covid-19 Travel Information

    

We need to let you know that due to ComAir Suspension of services, we are offering customers with itineraries involving a ComAir (BA) operated flight, options to rebook to a later date, via an alternative carrier, or request a refund.

Issued for passengers who have purchased a ticket through Virgin Atlantic (Tickets beginning with 932, VS/VS* Flight Numbers) and are impacted by suspension of Comair (BA) services.

This re-accommodation policy applies only to VS ticketed passengers whose itinerary includes a ComAir (BA) operated flight; ComAir flights BA6000-6999.

Where available, passengers may be rebooked onto alternative VS, VS/Airlink (4Z) or VS/South African Airways (SA) services.

Passengers on a VS issued ticket including a ComAir (BA) operated sector
Bookings from Any
Bookings until Any
Original travel date(s) 1 June 22 - 31 May 23
New travel must be completed by 

31 May 23

(30 Apr 23 on SA)

Change fees Waived - must be the same point of origin/destination and cabin as originally booked. Must be within 14 days of original travel date.
Fare difference

Waived – must be the same point of origin/destination and cabin as originally booked. Must be within 14 days of original travel date.

Refund Full refunds on unused sectors are permitted for departures through 31 May 23, irrespective of whether the flights are cancelled or not, if the itinerary includes a Comair (BA) operated flight and the ticket is issued by Virgin Atlantic (VS) on a Virgin Atlantic (VS/VS*) flight number
Rebooking carrier priority

VS or;

VS/4Z (Airlink 4Z) or;

VS/SA (South African Airways SA).

 

4Z rebooking guidelines:

Rebook onto 4Z-operated services in the lowest available 4Z RBD in the same cabin, as detailed below. If the same cabin is not available on 4Z services, rebook in the lower cabin.

Between JNB and:

CPT/DUR/PLZ/HRE/LVI/WDH/MPM

Business Cabin on 4Z

RBD: D/Z

Economy Cabin: 

RBD: X/W/G/L/V/Q/S/T/O/M/B

 

VS/SA Rebooking Guidelines:

Rebook onto SA-operated services in the lowest available SA RBD in the same cabin. If the same cabin is not available on SA services, rebook in the lower cabin.

VS/SA ticket must be issued by 31 Jul 22, and travel must commence from 11 Jun 22. Travel must be completed by 30 Apr 23.

For Business Cabin on certain SA routes follow the below:

Between JNB and:

CPT – Z

DUR – Z

MRU – D

HRE – D

For Economy Cabin on certain SA routes follow the below:

Between JNB and:

CPT – W/Q/H

DUR – W/Q/H

HRE – V/S/M

MRU – V/S/M

Itineraries must be rebooked on VS, VS/4Z or VS/SA tickets

Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO COMAIR SUSPENSION 9 JUN 22

Please reissue tickets to include endorsement:

FOC DATE CHANGE DUE TO COMAIR SUSPENSION 9 JUN 22

and where supported, precede the fare calculation with an “I-“

 

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

Sales Support Call Volumes

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that COVID-19 created uncertainty for international travel. The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again.

With these barriers to travel removed, we believe the time is right to ease the COVID-19 flexible booking policies for Virgin Atlantic Airways on all new bookings from 24 June 2022, and we’re providing advance notice of the change to support customers’ plans. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking, but it’s also important that customers have adequate travel insurance. Our Flex fares offer added choice and we’ve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them.

 

The booking date determines the flexibility policy or fare rules that apply. This is summarised in the table below:

 

Booking Date:

Ticketing Date:

Change/Refund Policy

On/before 23JUN22

On/before 23JUN22

Free Changes

On/before 23JUN22

On/after   24JUN22 

Fees apply

On/After 24JUN22

On/after   24JUN22

Fees apply

As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, we’re supporting our customers and people to make a personal choice on mask-wearing onboard, where regulations allow.

Effective immediately, masks will be a personal choice for our customers and people travelling in either direction between the UK and Israel. This aligns with our existing mask policy on routes where international regulations around mask-wearing do not apply, such as between the UK and the US or Caribbean.

We encourage everyone to be respectful of fellow passengers’ mask preferences and across our network, we continue to adhere to all regulatory requirements, recognising that mask requirements differ by market.

Routes where face masks onboard are a personal choice:

Services to or from Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent and the Grenadines, Trinidad & Tobago, the United States, Islamabad, Lahore and Tel Aviv.

This list will expand as regulatory requirements for destinations allow.

Routes where face masks onboard must be worn:

For the following routes to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai.

Please check here regularly for updates to travel restrictions and here for specific flight status.  

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

Stay Current on Travel Restrictions and Entry Requirements

Many of the countries we fly to and from have put strict entry requirements in place. The safety and wellbeing of our customers and people is always our top priority, and we continue to follow the advice of the UK Government and international health organisations.

While we are constantly reviewing the information available to us, which is available here, please make sure you and your customers stay up to date by visiting the relevant government's website for the very latest travel updates and advice. It's really important to check the latest travel restrictions in place at the destination before going to the airport, including eligibility for entry and screening. If travellers do not meet the requirements, they may not be allowed to fly.

Everything our customers need to know before they head to the airport can be found here, but it’s also important to check the latest official travel advice and entry requirement; The latest UK Foreign, Commonwealth and Development Office (FCDO) foreign travel advice is available at  www.gov.uk/foreign-travel-advice.

 

Travelling from England

Non-essential international travel is permitted again, and customers don’t need to fill in a Declaration to Travel form.

Customers must check the testing and quarantine requirements they need to comply with for their destination country before they travel. Further information can be found here

 

Travelling to England

Requirements to enter the UK

 

 

Travelling to the USA

Requirements to enter the USA

 

Travellers Stuck Away from Home?

For customers who are mid-trip and away from home please check here for instructions. 

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

 

We will continue to review the situation and keep you up to date with any changes.  

 

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

 

YPTA Customers

We are continuing to allow Young Person’s Travelling Alone (YPTA), aged 12-17yrs to travel, however you must ensure that all applicable tests and documentation have been completed.  For our most up to date information regarding Travel Advice click here

 

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

 

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

 

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

 

  • This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

 

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

VSBulletin updates

    

As we emerge from the pandemic we’ve had to make careful decisions about our network, with regular review of our flying schedules. We’re disappointed to confirm that due to the unique complexities of Cuban operations, we have taken the difficult decision to withdraw our plans for London Heathrow – Havana services. Our services scheduled to commence from 30th October 2022, operating as a Winter-only service until 24 March 2023, will be cancelled.

 

We sincerely apologise for disrupting customers’ plans to visit this vibrant and much-loved leisure destination. In recent years Virgin Atlantic operated the UK’s only direct scheduled flights to Havana, working closely with valued partners in the UK and Cuba to support holidaymakers to discover this vibrant and much-loved leisure destination. We will keep options under review to return to this unique part of the Caribbean in the future.  As it stands, we do not have plans to operate the service in Winter 2023.

We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If any re-routing is not suitable, affected customers can also choose to request a refund.

Bookings affected by these changes were updated in your GDS on Saturday 28 May 2022.

 

Please check here regularly for updates to travel restrictions and here for specific flight status.  

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk.

Our Winter 2022 Flying Programme

 USA

LHR-JFK-LHR

35 per week in Oct

39 per week Nov-Mar

A351/B789/A333

LHR-MIA-LHR

7 per week in Oct

14 per week Nov-Mar

A333/A351

LHR-LAX-LHR

14 per week

A351

LHR-BOS-LHR

7 per week

A333

LHR-SFO-LHR

14 per week in Oct

7 per week Nov-Mar

B789

LHR-IAD-LHR

5 per week in Oct

7 per week Nov-Mar

A333

LHR-MCO-LHR

14 per week in Oct

10 per week in Nov

7 per week Dec-Mar

A333

LHR-ATL-LHR

7 per week

A351

LHR-SEA-LHR

5 per week in Oct

7 per week Nov-Mar

B789

LHR-LAS-LHR

7 per week

B789

LHR-AUS-LHR

4 per week

 

B789

Caribbean

LHR-ANU-LHR

3 per week in Oct

4 per week Nov-Mar

A333

LHR-BGI-LHR

7 per week in Oct

10 per week Nov-Mar

A333/B789

LHR-SVD-LHR

(via BGI)

 

2 per week

A333

LHR-TAB-LHR

(via BGI)

 

2 per week

A333

LHR-GND-LHR

(VIA BGI)

 

2 per week

A333

LHR-UVF-LHR

3 per week Nov-Mar

A333

LHR-MBJ-LHR

4 per week in Oct

7 per week Nov-Mar

B789

 

LHR-NAS-LHR

 

2 per week

B789

 

LHR-HAV-LHR

3 per week Nov-Mar

B789

London to Rest of World

LHR-PVG-LHR

Shanghai restart date to be confirmed

 

LHR-HKG-LHR

7 per week

B789

LHR-DEL-LHR

14 per week

B789

LHR-BOM-LHR

7 per week

B789

LHR-LHE-LHR

4 per week

B789

LHR-ISB-LHR

3 per week

B789

LHR-LOS-LHR

7 per week

A351

LHR-JNB-LHR

7 per week

B789

LHR-CPT-LHR

7 per week Nov-Mar

B789

 

LHR-TLV-LHR

7 per week

A333

Manchester and Regional flying

MAN-MCO-MAN

12 per week in Oct

7 per week Nov-Feb

9 per week in Mar

A333

MAN-BGI-MAN

3 per week Nov-Mar

A333

MAN-ATL-MAN

5 per week in Oct

4 per week Oct-Feb

7 per week in Mar

A333

MAN-JFK-MAN

7 per week Oct-Nov

6 per week in Dec

5 per week in Jan-Feb

7 per week in Mar

A333

EDI-MCO-EDI

2 per week in Oct

A333

MAN-ISB-MAN

2 per week in Oct

B789

 

*Aircraft types are dominant on the route through majority of the summer season​

Further to a VSbulletin sent on 17th May 2022 regarding “The Flights Guru Ltd”, Virgin Atlantic is issuing the following important update –

We have erroneously identified in our previous communication that we had identified fraudulent activities being conducted by “The Flights Guru Ltd”, and instructed you not to work with them as a consolidator on any matters related to sale or distribution of our services.

The communication should in fact have stated that we wished you not to work with another entity with a similar name which is an entirely separate company.

We extend our heartfelt apologies to “The Flights Guru Ltd” for the confusion and any distress caused by the original communication, and for the avoidance of doubt, we confirm that we have no issues with you working with “The Flights Guru Ltd” in any ongoing capacity related to the sale or distribution of our services.

If you have any questions relating to this, please speak to your Virgin Atlantic representative or Account Manager.

As we emerge from the pandemic, we’ve had to make careful decisions about our network, continually reviewing our flying schedules.

 

Twice-weekly Orlando services commenced on 30 March from our home in Scotland, Edinburgh Airport, and is already delighting families and holidaymakers jetting to the theme park capital of the world. Unfortunately we have had to take the difficult decision to suspend plans to operate Edinburgh – Barbados services this Winter. We’re very sorry for disrupting customers’ plans, however, we know Barbados is a firm winter sun favourite and we will continue to operate services from Heathrow and Manchester.

 

Customers will automatically be booked on to a Manchester service, but if any re-routing is not suitable, affected customers can also choose to amend their flights with no change fee or request a refund. For customers who have already had their tickets issued, all reasonable transport costs to and from Manchester can be reimbursed by completing this form

 

We’ll continue to evaluate new routes for our Edinburgh gateway and remain fully committed to serving our Scottish customers, in close cooperation with our partners at Edinburgh Airport. For our customers who love travelling to Barbados, regular services will continue to the Caribbean island from Manchester and London Heathrow this winter.

 

 

We’re also changing the days that our St Lucia services will operate between London Heathrow and cancelling a small number of US and Tel Aviv service frequencies between November 2022 and March 2023. For customers whose flights are cancelled, they will be automatically booked on to an alternative service [on the same day].

 

If any re-routing is not suitable, affected customers can also choose to amend their flights with no change fee or request a refund.

 

We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.

 

Bookings affected by these changes will be updated in your GDS on Saturday 21 May 2022.

 

During Winter 22, we plan to operate the following schedule, subject to late changes:

 

Our Winter 2022 Flying Programme
 

 USA
 

LHR-JFK-LHR
 

35 per week in Oct

39 per week Nov-Mar

A351/B789/A333

LHR-MIA-LHR
 

7 per week in Oct

14 per week Nov-Mar

A333/A351

LHR-LAX-LHR
 

14 per week

A351

LHR-BOS-LHR
 

7 per week

A333

LHR-SFO-LHR
 

14 per week in Oct

7 per week Nov-Mar

B789

LHR-IAD-LHR
 

5 per week in Oct

7 per week Nov-Mar

A333

LHR-MCO-LHR
 

14 per week in Oct

10 per week in Nov

7 per week Dec-Mar

A333

LHR-ATL-LHR
 

7 per week
 

A351

LHR-SEA-LHR
 

5 per week in Oct

7 per week Nov-Mar
 

B789

LHR-LAS-LHR

7 per week
 

B789

LHR-AUS-LHR

4 per week

 

B789

Caribbean
 

LHR-ANU-LHR
 

3 per week in Oct

4 per week Nov-Mar
 

A333

LHR-BGI-LHR
 

7 per week in Oct

10 per week Nov-Mar
 

A333/B789

LHR-SVD-LHR

(via BGI)

 

2 per week

A333

LHR-TAB-LHR

(via BGI)

 

2 per week

A333

LHR-GND-LHR

(VIA BGI)

 

2 per week

A333

LHR-UVF-LHR
 

3 per week Nov-Mar
 

A333

LHR-MBJ-LHR

4 per week in Oct

7 per week Nov-Mar

B789

 

LHR-NAS-LHR

 

2 per week

B789

 

LHR-HAV-LHR

3 per week Nov-Mar

B789

London to Rest of World

LHR-PVG-LHR
 

Shanghai restart date to be confirmed

 

LHR-HKG-LHR

7 per week

B789

LHR-DEL-LHR
 

14 per week

B789

LHR-BOM-LHR
 

7 per week

B789

LHR-LHE-LHR
 

4 per week

B789

LHR-ISB-LHR
 

3 per week

B789

LHR-LOS-LHR
 

7 per week

A351

LHR-JNB-LHR
 

7 per week

B789

LHR-CPT-LHR

7 per week Nov-Mar

B789

 

LHR-TLV-LHR
 

7 per week

A333

Manchester and Regional flying

MAN-MCO-MAN
 

12 per week in Oct

7 per week Nov-Feb

9 per week in Mar

A333

MAN-BGI-MAN

3 per week Nov-Mar

A333

MAN-ATL-MAN

5 per week in Oct

4 per week Oct-Feb

7 per week in Mar

A333

MAN-JFK-MAN

7 per week Oct-Nov

6 per week in Dec

5 per week in Jan-Feb

7 per week in Mar

A333

EDI-MCO-EDI

2 per week in Oct

A333

MAN-ISB-MAN

2 per week in Oct

B789

 

*Aircraft types are dominant on the route through majority of the summer season​

 

Please check here regularly for updates to travel restrictions and here for specific flight status.  

As customer demand returns, we’re making some limited adjustments to upcoming flying schedules to support network planning and manage the impact of longer flight times due to Russian airspace closure.

This means we’re altering some flight times and aircraft types and cancelling a small number of service frequencies during September and early October. Customers subject to cancellations will be automatically rebooked on to an alternative service on the same day in most cases. For the majority of customers with a re-timed flight, the difference is 30 minutes or less.

 

We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.

 

Bookings affected by these changes will be updated in your GDS on Saturday 7 May 2022.

 

Please check here regularly for updates to travel restrictions and here for specific flight status.  

 

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

 

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

As customer demand gradually returns, we are very close to operating our full flying schedule again in Summer 2022, while regularly reviewing the network carefully, adding new routes such as London Heathrow – Austin in May and extending our pause to some Asian services. We continually monitor our flying programme and always share any changes with you, our valued partner, as soon as we can. With this in mind, we are keen to share our latest update.   

 

We welcome the Hong Kong SAR Government’s decision to lift the passenger flight suspension for services from the UK to Hong Kong, which was in effect from 8 January until 1 April 2022.  

 

However, to ensure operational readiness of our passenger services between London Heathrow and Hong Kong, we have taken the careful decision to extend the pause in operations, with the intention to resume services from September 2022. We look forward to returning to this important Asian hub, providing vital connectivity between the UK and Hong Kong for customers and global supply chains.  

 

We apologise for any inconvenience caused to customers due to travel between May and August, who will be affected by cancellations. Our Hong Kong customers are important to us and we look forward to returning to the skies with them later this year.

 

Bookings affected by these changes will be updated in your GDS on Saturday 9 April 2022.

 

During Summer 22, we plan to operate the following schedule, subject to late changes:

 

Our Summer 2022 Flying Programme
 

 USA
 

LHR-JFK-LHR
 

35 per week
 

A351/B789/A333

LHR-MIA-LHR
 

7 per week

B789

LHR-LAX-LHR
 

17 per week in Apr
21 per week May-Oct

A351/B789

LHR-BOS-LHR
 

7 per week
 

B789/A333

LHR-SFO-LHR
 

11 per week in Apr

14 per week May-Oct
 

B789

LHR-IAD-LHR
 

5 per week
 

B789

LHR-MCO-LHR
 

14 per week
 

A351/A333

LHR-ATL-LHR
 

7 per week
 

A351/B789

LHR-SEA-LHR
 

5 per week
 

B789

LHR-LAS-LHR

7 per week
 

B789

LHR-AUS-LHR

4 per week May-Oct

 

B789

Caribbean
 

LHR-ANU-LHR
 

3 per week
 

A333

LHR-BGI-LHR
 

7 per week
 

A333

LHR-SVD-LHR

(via BGI)

 

2 per week

A333

LHR-TAB-LHR

(via BGI)

 

1 per week

A333

LHR-GND-LHR

(VIA BGI)

 

2 per week

A333

LHR-UVF-LHR
 

3 per week in Apr
 

B789

LHR-MBJ-LHR

4 per week

B789

 

LHR-NAS-LHR

 

2 per week

B789

London to Rest of World

LHR-PVG-LHR
 

Shanghai restart date to be confirmed

 

LHR-HKG-LHR

We intend to restart Hong Kong flights in September

 

LHR-DEL-LHR
 

7 per week Apr-May

14 per week Jun-Oct

B789

 

LHR-BOM-LHR
 

7 per week

B789

LHR-LHE-LHR
 

4 per week

A333

LHR-ISB-LHR
 

3 per week

A333

 

LHR-LOS-LHR
 

7 per week

A351

LHR-JNB-LHR
 

7 per week

B789

 

LHR-TLV-LHR
 

7 per week

B789/A333

Manchester and Regional flying

MAN-MCO-MAN
 

12 per week

A351/A333

 

MAN-BGI-MAN

4 per week in April

A333

 

 

 

 

 

MAN-ATL-MAN

6 per week in April

5 per week May-Oct

A333

 

MAN-JFK-MAN

7 per week

A333

 

BFS-MCO-BFS

1 per week Jun-Jul

A333

 

EDI-MCO-EDI

2 per week

A333

 

MAN-ISB-MAN

2 per week

A333

*Aircraft types are dominant on the route through majority of the summer season​

 

 

Please check here regularly for updates to travel restrictions and here for specific flight status.  

 

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

 

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

 

For all other VSbulletin information, please visit Partner Hub

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk.

We want to let you know that, as customer demand returns, we’re making some adjustments to flying schedules to optimise our network, including some aircraft type changes.

We apologise for any inconvenience caused by the schedule changes. For any customers whose flights are cancelled, the majority will be automatically booked on to an alternative Virgin Atlantic service on the same day. If there is no alternative service, these sectors will appear as UN.

If we have to re-time flights, wherever possible this time change will be kept to a minimum, but we recognise that these changes may not suit everyone. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.

With a direct flight ban still in effect between mainland China and the UK, we have decided to extend the existing suspension of London Heathrow – Shanghai passenger services for the summer season. It is our full intention to restart this important link in October 2022, or sooner, and we are working with the relevant authorities to stage trial passenger flights in the coming months to pave the way for this. 

As a result of the current UK – Hong Kong flight ban, which is in effect until 20 April, our London Heathrow – Hong Kong schedule remains temporarily suspended. Once the flight ban is lifted, we will work with authorities to reinstate this service as soon as practicable, providing vital connectivity between the UK and Hong Kong for customers and global supply chains. For now, we’ve taken the decision to cancel these services until 30 April, including legs from Hong Kong to London Heathrow, and apologise for any inconvenience caused. Our Hong Kong customers are important to us and we look forward to returning as soon as we overcome the current operational challenges.

Bookings affected by these changes will be updated in your GDS on Saturday 3 March 2022.

 

Last week, we took the decision to start avoiding Russian airspace and our flight paths will continue to be adjusted for some Virgin Atlantic passenger services between the UK, Pakistan and India. We apologise for any inconvenience caused to customers by slightly longer flight times. 

The safety and security of our customers and people always comes first and we’re monitoring the situation in Ukraine and Russia extremely carefully following the escalation of conflict, continuing to operate in full compliance with relevant safety regulators, authorities and governments.

 

During Summer 22, we plan to operate the following schedule, subject to late changes:

Our Summer 2022 Flying Programme
USA LHR-JFK-LHR 35 per week A351/B789/A333
LHR-MIA-LHR 7 per week B789
LHR-LAX-LHR 17 per week in Apr
21 per week May-Oct
A351/B789
LHR-BOS-LHR 7 per week B789/A333
LHR-SFO-LHR 11 per week in Apr
14 per week May-Oct
B789
LHR-IAD-LHR 5 per week B789
LHR-MCO-LHR 14 per week A351/A333
LHR-ATL-LHR 7 per week A351/B789
LHR-SEA-LHR 5 per week B789
LHR-LAS-LHR 7 per week B789
LHR-AUS-LHR 4 per week May-Oct B789
Caribbean LHR-ANU-LHR 3 per week A333
LHR-BGI-LHR 7 per week A333

LHR-SVD-LHR

(via BGI)

2 per week A333

LHR-TAB-LHR

(via BGI)

1 per week A333

LHR-GND-LHR

(via BGI)

2 per week A333
LHR-UVF-LHR 3 per week in Apr B789
LHR-MBJ-LHR 4 per week B789
LHR-NAS-LHR 2 per week B789

London to

Rest of World

LHR-HKG-LHR 7 per week B789
LHR-PVG-LHR Shanghai restart date to be confirmed
LHR-DEL-LHR 7 per week Apr-May
14 per week Jun-Oct
B789
LHR-BOM-LHR 7 per week B789
LHR-LHE-LHR 4 per week A333
LHR-ISB-LHR 3 per week A333
LHR-LOS-LHR 7 per week A351
LHR-JNB-LHR 7 per week B789
LHR-TLV-LHR 7 per week B789/A333

Manchester and

Regional Flying

MAN-MCO-MAN 12 per week A351/A333
MAN-BGI-MAN 4 per week in April A333
MAN-ATL-MAN 6 per week in April
5 per week May-Oct
A333
MAN-JFK-MAN 7 per week A333
BFS-MCO-BFS 1 per week Jun-Jul A333
EDI-MCO-EDI 2 per week A333
MAN-ISB-MAN 2 per week A333

*Aircraft types are dominant on the route through majority of the summer season​

 

Please check here regularly for updates to travel restrictions and here for specific flight status.  

 

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

 

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

 

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

 

For all other VSbulletin information, please visit Partner Hub

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk.

We need to let you know that due to the adverse weather in the U.S., we are offering customers travelling to, through or from select destinations, options to rebook to a later date or re-route via another gateway if travelling onward.

 

View the full policy here

 

We will continue to keep our website up to date with all the latest updates to schedule and travel restrictions.

Please check here regularly for updates and here for specific flight status.  

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Sales Support Call Volumes

The latest Government Covid-19 update has had a significant impact on our call volumes, so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

For all other VSbulletin information, please visit Partner Hub

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk

The UK Transport Secretary confirmed today (see UK government press release here), that the remaining arrival testing requirements for fully vaccinated travellers to England will be removed from 04:00 on Friday 11 February. This means customers that are recognised as fully vaccinated, arriving after this date, will no longer need to do a Day 0-2 lateral flow test on arrival and will just need to complete a UK Passenger Locator Form.

This is alongside several other changes to requirements, including easing of measures for arriving customers who do not qualify as fully vaccinated, who will no longer need to self-isolate or take a Day 8 PCR from 11 February – just a Day 2 PCR.

The removal of all testing for vaccinated passengers is the final step in moving towards frictionless air travel, allowing passengers to reconnect with loved ones and business colleagues. It restores customer confidence and demand will be boosted in a critical booking window for the travel industry.

Along with our partners, we have demonstrated that international travel can operate safely, taking full advantage of our world leading vaccine rollout. 

 

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be fhe first to hear from us.

Please check here regularly for updates and here for specific flight status.  

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Flexibility Policy

Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to. For flights booked for departures up to 31 December 2022, they can change travel dates up to 31 December 2023.

Our partner Delta Air Lines is also offering expanded flexibility and extended ticket validity through December 31, 2023.  Visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

 

Sales Support Call Volumes

The latest Government Covid-19 update has had a significant impact on our call volumes, so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

For all other VSbulletin information, please visit Partner Hub

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk

We appreciate you and the business you generate. So when we hear of travel companies who 'bend the rules' it causes ripples through our trade world and upsets us that customers can be affected in a negative way. 

We need to inform you that Virgin Atlantic do not permit you to work as a consolidator or be associated in any way with Kiwi.com for the reasons noted below but not limited to:

1.         Kiwi.com is booking connecting flights when customers request a direct flight. They are also circumventing Virgin Atlantic inventory.  This tariff abuse breaches our Global Policies and can result in an ADM raised against your agency. We have received many customer complaints and faced operational issues at our Airports in relation to baggage, COVID requirements and being checked in for onward flights.

2.         Kiwi.com openly advertise ‘Travel Hacks’ on their website which again breaches our policies.  Customers can be denied travel at the Airport for breaching our Conditions of Carriage (Article 6 and 13).

3.         Kiwi.com does not provide customer contact details in its bookings (IATA Resolution 830), therefore Virgin Atlantic cannot fulfil its obligation to inform customers of operational changes or disruptions.

4.         Kiwi.com is screen scraping VirginAtlantic.com and making bookings on our direct platform against Virgin Atlantic rules.  As you know, our website is only to be used by customers.

5.         Kiwi.com is buying tickets on VirginAtlantic.com using credit cards that are not owned by the customer.  This is very disruptive for our refunds policy and it is therefore not allowed in any distribution channel for Virgin Atlantic (IATA resolution 890).

With immediate effect any agency found to be working on behalf of Kiwi.com will have their Ticketing Authority removed. 

If you have any questions relating to this, please speak to your Virgin Atlantic representative or Account Manager.

The UK Government has confirmed that from 0400 GMT on Tuesday 7 December, anyone aged 12 years and over travelling to the UK will be required to take a pre-departure COVID-19 test, regardless of their vaccination status, within 2 calendar days of departure. This test can be a PCR or antigen (lateral flow) test. If customers need a helping hand with testing options and providers, please refer them to our help centre. Full UK entry requirements can be found on the UK Travel Advice page. 

It has also been confirmed that Nigeria will be added to the UK’s Red list of countries from 0400 GMT on Monday 6 December.  

After this point, if arriving customers have been in or through Nigeria or the other Red list countries in the previous 10 days, they will be refused entry to the UK, unless they are a British or Irish National, or have residence rights in the UK. From 0400 GMT on Monday 6 December, arrivals from Nigeria will need to have booked a managed hotel quarantine package for 10 days, before boarding a flight from Lagos, citing the invoice reference number in your UK Passenger Locator Form. We recommend that customers book their hotel quarantine package as soon as possible to ensure they secure it for their desired dates. Full details of what to do when arriving from a Red list country can be found here.  

Red list rules do not apply to customers that are transiting to another international flight at London Heathrow where they do not pass border control, but they must check the entry rules of their final destination. 

We’re currently reviewing our wider schedule of Lagos operations and recommend that any customers booked to travel to or from Nigeria check their flight status on www.virginatlantic.com.

We understand the difficulties that the inclusion of Nigeria on the Red list may pose to our customers. Where a Virgin Atlantic customer is unable to travel for any reason, we offer as much choice and flexibility as possible to help you change or amend their plans, set out in our flexible booking policy.

 

Please check here regularly for updates and here for specific flight status.  

 

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

 

Sales Support Call Volumes

The latest Government Covid-19 update has had a significant impact on our call volumes so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us by email at sales.support@fly.virgin.com and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers. If you have any questions, please contact Sales Support on sales.support@fly.virgin.com

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit DeltaPro: pro.delta.co.uk

In August 2021, we had to change our flights to operate from Edinburgh Airport (EDI) instead of Glasgow Airport (GLA). To limit the impact this has on your customers journey, Edinburgh Airport will be providing free car parking to customers travelling on Virgin Atlantic to Orlando who have been affected by this airport change. We can now share more information about how this will work in practice.

When they’re ready to go to the airport, they simply park their vehicle at Edinburgh Airport’s secure Long Stay car park, which is a 6-8 minute walk from the Terminal (please note, there is not a shuttle bus service).

There’s no need to pre book. Just turn up and take a ticket at the Long Stay entry barrier as normal. They can leave their car safely for up to three weeks while they go and enjoy their holiday.

Read more about the airport’s Long Stay parking here, although the tariffs won’t apply to them.

This free offer applies to the Long Stay car park only, so make sure they don’t park in a different car park or they will be eligible for parking fees.

When they go to the Virgin Atlantic Check In desk at Departures they can collect the free exit ticket, which will be waiting for them. They must remember to put it somewhere safe for use upon return.

We hope this goes some way to easing the start of your customer’s trip, so they can concentrate on planning the rest of their holiday.

Find out more by visiting our FAQ's here.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk

As we continue to forge our recovery from the pandemic it remains a dynamic time for international travel, and we want to ensure that our customers are the first to know of changes to their flights during times of operational disruption and important pre-travel information such as country entry and document requirements.

If we’re unable to contact customers, it relies on travel bookers to do so, which in these fast-paced times means we may not reach them in time.

Where passengers wish to have their contact details provided to airlines, these should be entered into the PNR by the booking agent using SSR entries​​​​​​​.

Where passengers do not wish to provide their contact details, they should be aware that they may not receive information from us relating to flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements.  The booking should be updated using the ‘refused’ SSR entry.

We want to work together to provide the best service for our customers and assure you that we will only be using contact information for service communications.

 

Frequently Asked Questions

Why are you contacting trade booked customers? Are you marketing to them?

  • The information we will be sharing will be for purely operational purposes.  We have worked closely with data privacy specialists to ensure that we meet our legal obligations. 
  • We, nor our partners will never use this information to market to customers. 
  • The need for this type of communication in times of flight disruption was recognised by IATA in Resolution 830d HERE.  Research from IATA has shown that the number one priority for customers travelling during COVID is reassurance in their health and safety. This message allows us to outline the measures we’re taking to ensure customers feel safe and confident to travel by plane at this time.
  • In order that we as an airline, and your customers meet regulatory requirements
    • The CAA have requested that we clearly communicate to all customers pre-flight the requirement to wear masks both onboard and at the airport, therefore proactive direct comms are required to reinforce this and ensure broad passenger coverage
    • It’s an EASA requirement that passengers complete a pre-flight COVID symptom screener, to mitigate the risk of infected passengers arriving at the airport as a health risk. This message directs passengers to that health screener pre-flight.
    • It has been mandated by the FCO that we direct all customers to the latest Government Travel advice on the FCO page before they travel – link contained with the pre-flight service messaging.

 

What sort of information will the email contain?

The e-mail will highlight, and links directly to, critical information that if not completed pre-flight would result in a passenger being denied boarding or denied entry to a country on arrival. For Example:

  • Travel eligibility e.g. only HKG nationals are permitted to enter HKG
  • Customers travelling to BGI must show evidence of a negative PCR COVID upon arrival. Failure to do so would result in a passenger being tested in BGI, which can take up to 12 hours to complete on site at the airport.
  • UK Gov Travel Locator forms must be completed before a passenger is permitted to pass UK Border Force. We’ve received feedback from LHR of significant volumes of customers having to do this in the immigration hall, risking queues and impacting ability to appropriately social distance.

 

We’ll also share information about the service they can expect at our airports and onboard so that they can be prepared for their trip.  For Example:

  • With significant changes to our service (reduced F&B, requirement to wear masks) it’s critical to set customer expectations should they need to cater for e.g. special dietary needs in advance of their flight.

 

Why can’t we share this information on your behalf?

  • Information will always be published through our trade channels, however, we recognise that the changing and sometimes unpredictable nature of operational communications means that time is often of the essence.  To ensure that communications are made in a timely manner we feel that the most effective way is for us to directly contact the passenger.
  • We recognise that you will be receiving information from many airlines and ground suppliers and whilst we of course welcome you sharing information on our behalf, we believe sharing directly is the surest way to inform the customer
  • To ensure you stay up to date with the most recent information, please subscribe to VSFlyingHub and ensure vsbulletin@trade.virginatlantic.com is on your safe sender list.

 

What if the customer complains and wants to remove themselves from these communications?

  • These are operational communications and there is no option to unsubscribe

 

Will you only be communicating by email?

  • We plan to start with email, but may move to SMS messaging or other communication types as we learn which is the most effective. 

 

How often will you be sending these?

  • To start with we intend to send one pre travel email, but should we see that people continue to turn up to the airport unprepared for travel we may amend this.

 

Our policy is always to put the agency contact details in the contact field so my inbox is clogged up with the same email, please can you remove me?

  • We have tried to exclude email addresses which clearly belong to an agency, however this is a manual process and we may be unable to remove all agency email addresses.
  • We would encourage you to replace this email with the passenger details to ensure they benefit from this information.

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
 

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

After the successful implementation of our new fare basis structure last year for travel to USA, Canada and Mexico, we are ready to roll this out to other markets. This ensures harmonised pricing across different points of sale and alignment with our JV partners.

From 5th May 2021, our new fare basis structure, explained in full below, will be live for travel covering the following itineraries:

  • UK to Rest of the World
  • Rest of the World to UK
  • Europe to Rest of the World
  • Rest of the World to Europe
  • Rest of the World to U.S.
  • Caribbean to other Rest of World markets

The result of the new fare basis structure will mean that all four carriers; AF, KL, DL and VS will now only have one set of fares for the UK market that will have no restrictions on routing**.

 

* Our new fare basis structure also applies to interline and codeshare journeys to/from Africa, the Middle East, Asia, Australasia, Latin America and the Caribbean. It will also remain in place for journeys from USA, Canada and Mexico to Europe and V.V.

Branded fares character changes

Brand

Character change

Economy Light

‘B’ to ‘L’

Economy Classic

‘M’ to ‘S’ or 'N'

Economy Delight

‘C’ to ‘X’ 

Premium/Upper 'M' to 'N'

Please note these characters remain in Position 7 of the fare basis code

Ticket reissues

Unused tickets issued before taxonomy changes

  1. No change to 1st fare component

 

 

  1. Where there is a change to the 1st fare component

 

Re-price itinerary using historical fares in effect on the previous ticket date or using current fares in effect at the time of ticket re-issue, whichever is lower.

 

Re-price the itinerary using current fares in effect at the time of the re-issue

 

Partially used tickets issued before taxonomy changes

Re-price with historical fares from the original ticket issue date with the old fare basis codes

 

If you have any questions about this, please contact Sales Support on sales.support@fly.virgin.com

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit DeltaPro: https://pro.delta.com/content/agency/gb/en/home.html

Policy updates

    

Last year we offered additional flexibility by extending our Ticketing Time Limits (TTL) on our ITX fares. We are pleased to advise that we have further extended this flexibility.

 

Effective immediately, our TTL of 14 days prior to departure is applicable for all existing and new bookings where travel is completed on or before 31 January 2022 with tickets being issued on 932 ticket stock. This was previously up to 31 December 2021. 

  • Fares that are applicable to the 14 days prior to departure TTL

           ·       IT31/ IT34/ IP32/ IP35/ IP3/ IP38

  • All other ticketing rules should be referred to for all other fare types

Please ensure that any unwanted sectors are cancelled from bookings as soon as possible.

 

We are aware of an ongoing technical limitation which results in an SSR being generated advising 30 day before departure TTL. This is an error. This revised 14 day policy stands, please follow the fare rules. 

 

If you have any further questions about this, please contact Sales Support on sales.support@fly.virgin.com

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit DeltaPro: https://pro.delta.com/content/agency/gb/en/home.html

We need to let you know that we have updated our ADM policy. Please take some time to have a read and ensure you’re up to date with all changes.

Effective immediately, we have amended the charges for Inventory Circumnavigation (married segment logic violation) and Hidden Ticketing, which are part of our Global Booking Policy

ADM's will be charged as under collection of fare or ADM charge of GBP300/EUR350/USD400, whichever is greater.

 

Inventory Circumnavigation:

Virgin Atlantic prohibits the creation of reservations with the intent to circumvent inventory management controls.

Agents must not use a different Point of Sale (POS) in order to gain inventory for the purpose of lower pricing. An Agent must book from the availability display, per Origin & Destination (O&D) in the chronological order of each O&D. Changing the Point of Origin or POS for the purpose of circumventing inventory control is not permitted.

This can include, but is not limited to:
a) Break married segment logic
b) Adding journeys to enhance availability, which are then subsequently removed 
c) To obtain inventory for ticket sales, which an agent does not intend to offer for the passenger's actual itinerary
d) To gain access to lower fares or inventory

Agents engaging in this practice will be held accountable for these violations, an ADM will be issued for the applicable penalty and persistent abuse may result in the removal of ticketing authority.

 

Hidden Ticketing:

We do not permit hidden ticketing, hidden ticketing means:

The booking and/or issuance and/or use of a reservation or ticket from:

  1. An initial departure point on the ticket which is before the passenger’s actual point of origin of travel.
  2. To a more distant point(s) than the passenger’s actual destination being travelled even when the booking or purchase and use of such tickets would produce a lower fare.

If you have any further questions about this, please contact Sales Support on sales.support@fly.virgin.com

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit DeltaPro: pro.delta.co.uk

 

We need to let you know that with effect from 1st May 2021, we will be charging a GBP30.00 fee for any Refund Applications raised that can be processed through your GDS. Virgin Atlantic will charge a GBP30.00 administration fee, which will be applied per ticket and will be deducted from the final refund amount.

Refunds can be processed through your GDS if the following criteria is met:

  • Ticket is un-used
  • Ticket is partially un-used
  • Cancellation of a reservation and refund of an original issued ticket before midnight the day after ticketing
  • If a full refund is due - for death of the passenger or qualifying relative and adheres to the fare conditions
  • Authorisation has been given by  VS Account Manager or Sales Support
  • If there is a full refund due to a Virgin Atlantic schedule change as per the Global Schedule Change policy, or authorisation has been given by VS Sales.

Our Global Refund policy can be reverted to for advice and information regarding GDS refunds.

Further to our previous communication on the reactivation of automated refunds through the GDS, we wanted to provide you more flexibility to manage your refunds.

As from 12:00 today 17 September 2020, you will be able to delete any previous refund application (RA) via BSP and process the refund in your GDS.

From this time our team will no longer process the rejections which will offer you more control to be able to manage your refunds.

We understand you might have some questions, so we’ve answered a few of them below.

I’ve already received a rejection via the BSP link. What should I do now?
You can process through the GDS as you normally would, for specific entries or formats, please refer to you GDS Helpdesk.

I’ve processed a refund through the GDS but forgot to delete the request in BSP. What happens now?
You don’t need to do anything; we’ll reject the refund application so that it isn’t duplicated.

What happens if I process a refund incorrectly, or the refund is duplicated?
We will raise an ADM to correct the refund and recover the excess payment if necessary. Admin fees may will apply.

What if I would like to leave the application for Virgin Atlantic to process?
Contact our team on Online.Application@fly.virgin.com with the ticket number and the team will continue to process the refund for you.

More FAQ’s can be found on our Flying hub click here

Our Global Refund and Schedule Change policies have reverted to advise information regarding GDS refunds.

If you have any further questions about this, please contact Sales Support on sales.support@fly.virgin.com

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com.

For Delta’s up to date information please visit DeltaPro: https://pro.delta.com/content/agency/gb/en/home.html