Following Heathrow Airport’s decision to extend its passenger capacity cap until 29 October, we are carefully reviewing our schedules. In response to the capacity reduction request, we want to let you know that we’ll be cancelling one London Heathrow – New York JFK rotation between 1 and 15 September. All customers with cancelled flights will be automatically booked on to an alternative service on the same day.
Our schedule change policy allows customers to further amend their flights, should they wish, with no change fees, or request a refund. We sincerely apologise for any inconvenience caused to affected customers.
We continue to do everything in our power to minimise disruption, getting our customers to where they need to be smoothly.
Bookings affected by these changes will be updated in your GDS on or before Saturday 20 July 2022. To ensure we don’t cause over sold flights with reprotections, we will be manually moving some customers before 20 July and they may appear differently in your GDS, but these should be actioned by you in the same way.
We sincerely value your partnership and understanding during this busy summer season.
Baggage Allowance Reminder
We would like to remind you of our baggage allowances and ask that our customers are advised correctly. Please note that these vary by route and include maximum weight allowances. Further information can be found here
Covid Flex Policy – Updates to Open Tickets
We have updated the information we require when reissuing an open ticket. Please take a look at the full policy here.
Allow plenty of time at the airport
Airport check in and baggage drop opens four hours before departure at most airports. In everyone’s best interests, please ask your customers to avoid arriving earlier than this. Allowing around three hours to drop bags and clear airport checks is generally plenty of time, depending on the size of their group.
We sincerely value your partnership and understanding during this busy summer season.