We need to let you know that following a review of our policies for young people travelling alone, we’ve updated the minimum age limit for solo flyers to 14 years, at the time of travel.
The health, safety and security of our customers always comes first, and the updated policy is coupled with a new mandatory consent form, so that customers and their parents or legal guardians have clear expectations about their journey, ensuring a smooth experience at all stages.
The previous age limit for young people travelling alone was 12 years and above. It is now 14 years and above. If a booking for a 12 - 13 year old travelling alone was made and ticketed on or before 24 November 2022, for future travel, we will honour the booking and enable their travel, but please check updates that are required to the booking and a consent form now required here. The policy takes effect on new bookings from 25 November 2022, at which point no new bookings for 12 - 13 years old travelling alone will be permitted. The unaccompanied minors service, for children 0 – 11 years of age, was suspended in 2020.
All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here.
Please note that we will not accept young people travelling alone unless all requirements are met. Failure to have the relevant documents will result in denied boarding.
Reminder - Separate bookings for adults and children
We know that sometimes there are scenarios that require separate bookings to be made for adults and children. To ensure these aren’t mistaken as young people traveling alone or unaccompanied minors, please add the below OSI to both PNRs.
TCP W/ followed by VS booking ref
e.g. TCP W/ABCDEF for multiple PNRs TCP W/ABCDEF/GHIJKL
