If you are looking for our VSbulletins with important travel exception policies and updates take a look here

If you want to take a look at all the exciting things happening at Virgin Atlantic, you're in the right place

Virgin Atlantic, Air France, KLM, and Delta Air Lines share a passion for elevating the customer’s experience both in-flight and before their trip.  That’s why the industry-leading Transatlantic joint venture airline partners have collaboratively developed innovative Display Guidelines

 

The new Joint Display Guidelines are designed to elevate product displays in indirect channels.  These guidelines outline expectations and requirements to offer the B2B community a unique opportunity to innovate the user experience by ensuring consistency across channels, transparency of product attributes, and a full choice of all products.

 

Applying the new Joint Display Guidelines to shopping displays will continue to build mutual customer trust by ensuring that fares, products, and features are displayed clearly and accurately across all channels.

 

We will distribute the joint Display Guidelines by September 2022, representing Virgin Atlantic and Air France, KLM in Europe, the United Kingdom, Africa, the Middle East, and India. Our partners Delta Air Lines will be sharing the same with United States, Canada, and Mexico.  

 

You may recall that we shared the Virgin Atlantic Display Standards back in 2019 and these joint guidelines will supersede those.

 

If you have any questions about this, please contact us using our Get in Touch form, or your Account Manager. 

We want all our mutual customers to love their experience when they fly with us and recognise that many of them have their favourite place in the cabin. Therefore, we are delighted to let you know that we are extending our preferred seating to Premium customers, giving them more choice and control so they can select a location that suits their individual preference in our award-winning cabin. 

 

From 23 August 2022 there’ll be a fee to select some seats in Premium, such as rows towards the front of the plane and these will only be able to be booked through our website. Other Premium seats will still be available to select for free at any time before departure.

Before the fee is introduced, we would like to give your customers booked in Premium the opportunity to select one of these preferred seat types for free, these can be booked in the normal way up until the new policy is in place.

The seat allocation policy for all other ticket types remains unchanged.

And our Flying Club Gold, Delta Diamond and Platinum members and our corporate customers can select a Premium Preferred seat free of charge from time of booking as they do today for Economy seats.

Saying hello to a new aircraft is a big deal for us. It’s so much more than wings, engines and paint. It’s years of hard work and collaboration between so many teams. It’s inspiration and innovation. It’s research, design, and testing. It’s people who are passionate about improving every aspect of travel.

 

Our new A330neo is the perfect example of how we reimagine onboard experiences and lead the way with fresh ideas. We've put our heart and soul into creating something brilliantly different from the tiniest details, like the colour of the seat stitching, to bigger game changers like reducing carbon emissions by 11%.

 

Our award-winning social space, the Loft, is an exclusive spot for our Upper Class customers to come together. With space for eight people, and four comfy seats, your customers can sit and chat, grab a drink from the self-service fridge-freezer, connect  Bluetooth headphones to the panoramic touchscreens – or just enjoy a change of scene mid-flight.

 

And that’s not all, The Retreat Suite in Upper Class is a beautiful new addition to Upper Class, situated at the front of the cabin, with lots of extra space, huge storage, bigger screens, and the ability to create a private onboard social space. Up to four people can comfortably dine, chat or work. Just raise the electronic divider between the seats and close the door for full privacy. It’s your customers space to travel the way they choose.

 

And that's not all, here's some cabin highlights at a glance:

 

Upper Class

Premium

Economy Delight

Economy Classic and Delight

17.3” touchscreen with Bluetooth audio

13.3” touchscreen with Bluetooth audio

13.3” touchscreen with Bluetooth audio

13.3” touchscreen with Bluetooth audio

Up to 22” seat width

18.5” seat width

17.9” seat width

17.9” seat width

Up to 6ft7” fully flat bed

38" seat pitch

34” seat pitch

31” seat pitch

Enhanced storage, including shoe stowage and lockable in-seat stowage

Calf rest 

   

Fully closing privacy door and do not disturb light

     

Passenger controlled mood-lighting

     

AC, USB-A and USB-C ports

AC and USB-A ports

AC and USB-A ports

AC and USB-A ports

Wireless charging

Wireless charging

   

 

Watch our video here and discover more about our A330neo.

 

 

We’re so excited to announce the launch of a brand new direct service between London Heathrow and Tampa Florida.

 

Flights to TPA start on 3rd November* , and they’re on sale from 13th July 2022.

 

Flight number

Depart

Arrive

Day of week

Aircraft

VS

LHR

13:25

TPA

18:35

4 per week, increasing to daily from 28 Nov

A332

VS

TPA

20:50

LHR

10:15+1

4 per week, increasing to daily from 28 Nov

A332

+1 denotes next day arrival

*Flight schedule is subject to change without notice.

 

 

The new year-round Florida service will initially fly four times a week before increasing to daily from 28th November, complementing our up to four daily flights to Orlando and double daily flights to Miami.

 

Offering more than 190,000 seats each year, we will be the only airline to directly connect Tampa with the London hub airport, London Heathrow. 

Both Virgin Atlantic and joint venture partner Delta Air Lines, look forward to launching this new service offering even more connectivity for customers travelling between the UK and the US.”

 

 

We hate to blow our own trumpet, but proudly we want to share with you that on the 14th March 2022, we were granted ‘Airline Retailing Maturity’ status as an Airline, under the Airline Retailing Maturity (ARM) index program. This status recognises that we use Shop capabilities which are compliant with the standard Enhanced and Simplified Distribution message schema, version 18.1 and the ARM index Capabilities Verification Guidance.

 

Our new ARM status replaces our previous IATA Level 3 Capability status. But what does this actually mean? I hear you ask. The Airline Retailing Maturity index allows us to be more agile with technical development and capability releases. So, instead of gathering and releasing one large update to our website at proposed intervals, we now have the flexibility to make changes as and when they are required.

 

This has no impact to our mutual customer’s, it just helps us behind the scenes and recognises our NDC capabilities that we have worked so hard to achieve. 

 

 

Making it easy to explore South America 

We are delighted to announce a new codeshare agreement with LATAM Airlines offering our mutual customers the opportunity to fly seamlessly to the South American country of Brazil.

Customers booking onto the new codeshare flights are now able to travel from London Heathrow direct to São Paulo as well as connecting onwards to 12 domestic airports in Brazil including Rio de Janeiro, Salvador and Florianopolis.

This also means for any of your customers travelling from São Paulo to London Heathrow, they will have the option to smoothly connect onto the rest of our world destinations through Terminal 3 including Tel Aviv, Delhi and Hong Kong.

Check out the new adventures that await your customers, flights are on sale now and can be seen in your GDS.

 

 

A big Welcome back for our Revivals Lounge

 

There is nothing better for your customers than re-energising after a long overnight flight. With a power shower and a cup of coffee, they'll be ready for their day ahead. 

 

The lounge is available on arrival for eligible passengers, including Flying Club Gold members, Upper Class and Delta One customers.

 

Find out more about our Revivals Lounge here

 



Howdy Austin

We’re so excited to announce the launch of a brand new direct service from London Heathrow to Austin, Texas four times a week. This buzzy, brilliant city is the capital of the Lone Star State, a perfect spot for a city break with a difference. It is also home to a mix of industries, making it big on business.

 

Tuck into some proper barbecue food, tour vineyards and try some Texan wine (yes, really), two-step to live music in a genuine Western bar, explore beaches, canyons and mountains, even learn how to be a cowboy on a real ranch. And, the state is home to multiple industries from computer and electronic goods to motor vehicle and parts, and the production of food and beverages. Everything’s bigger in Texas, and that includes the adventures and business opportunities that are waiting.

 

This service will operate on our Boeing 787-9 aircraft boasting 31 Upper Class, 35 Premium and 192 Economy Delight, Classic and Light seats.

 

Flights to Austin start on 25th May 2022, and they’ll be on sale from 12 January.

 

Flight number

Depart

Arrive

Day of week

Aircraft

VS231

LHR

11:35

AUS

16:05

M, W, F, Su

B-789

VS232

AUS

18:05

LHR

09:00+1

M, W, F, Su

B-789

EasyPay, a simple way to pay for tickets

With the excitement of the new year, comes the excitement of a new, easy way to pay for your customers tickets for travel on Virgin Atlantic.

IATA EasyPay is a secure, flexible e-wallet which you can top up and pay for tickets* as you issue them. It is available to all accredited agents, so providing you have an IATA EasyPay account with funds available this service is free and simple to use.

With increased choice, flexibility and convenience this payment method allows IATA to settle EasyPay amounts to airlines daily, and can be used in addition to the traditional BSP cash and card options. You will also be able to void and refund your IATA EasyPay transactions as usual through the BSP.

Interested in getting an EasyPay account? Get started here.

Before customers fly, they may need to present evidence of a negative Covid-19 test and/or proof of fully vaccinated status. To make this easier, we’ve partnered with TrustAssure™ to enable them to upload and pre-verify these documents in advance, before you travel to the airport. By confirming Virgin Atlantic FlyReady status in ‘My booking’, our customers will have a smoother check in and boarding experience at the airport.

 

Virgin Atlantic FlyReady status will show airline agents that travellers have met the test or vaccination requirements for their destination, but they should still bring original test and/or vaccination certificates with them and complete any other entry documents, such as US attestation form or UK Passenger Locator FormYou can find more info on the travel requirements for the US and UK here.

 

Using FlyReady is entirely optional, and currently only available to customers aged 18 and above. The tool supports a smooth and streamlined airport experience, with important documentation approved in advance. Limited personal information will be securely shared with TrustAssure™, such as name and date of birth, as well as flight details for verification purposes. This will include information about others in the booking too, so that we can check everyone is eligible for Virgin Atlantic FlyReady.

 

TrustAssure™ will let us know whether test results or vaccine certificates have been approved for travel to their destination, but will not share these documents with us, or any other personal health information.

 

Most importantly, we want our mutual customers to have a hassle-free journey, knowing that they’ll fly safe and well with us.

 

Please note:

  • Customers travelling as part of a group (9 adult passengers or less), to use the FlyReady Check In desk, all members of the travelling party must have pre-verified documents.
  • As children under 18 are currently unable to use FlyReady, families should proceed to the documentation checkpoint at the airport, even in circumstances where the adults on the booking have completed the FlyReady process.
  • Customers using proof of recovery from Covid-19 in the previous 90 days as their health credential to travel to the US, instead of a pre-departure test, should present this at the airport as it’s not possible yet to pre-verify this through FlyReady.

From 10 December, Virgin Atlantic customers at Los Angeles Airport (LAX) can enjoy a streamlined customer experience as we've temporarily moved our full operation, including check in, into the Tom Bradley International Terminal (TBIT), from our usual home in Terminal 2.

To support a better customer experience during ongoing construction work, Virgin Atlantic will relocate to the world-class TBIT (also known as Terminal B) with check-in, Lounge access and gates all located within the spacious terminal which also boasts a variety of shops and restaurants.

Check-in is located at A, near security, providing an easy transition from check-in to security. 

As part of the terminal change, eligible customers have access to the Star Alliance Lounge at LAX, in partnership with codeshare partner, Air New Zealand, which operates the lounge. The lounge is available to Upper Class passengers, with Virgin Atlantic Flying Club Gold members welcomed from 17 December.

The Star Alliance Lounge has many amenities including , including spacious areas to work, dine or relax, shower suites, plus a serviced bar with complimentary cocktails and refreshments along with a noodle bar . There is a quiet, library room and plenty of seating throughout the lounge.  Or, customers can relax on the outdoor terrace complete with fire pits and a water wall.y

It is a short walk from the Star Alliance Lounge to the Virgin Atlantic gate.  Lounge to gate in 5 minutes.

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