If you choose to rebook your travel, we’re here for you

We understand that the ever-changing travel restrictions may make you unsure about what date to change your ticket to, so we’ve got this covered. You may even decide to change your destination, or change the passenger names if you would like someone else to benefit from your booking, and that’s ok too.

Our new Flexible No Change Fees policy:

Customers with tickets issued: Originally due to travel: Can rebook between Potential differences in fare
On any date 01 Mar 2020 - 30 Nov 2020

Before 09 Dec 2020 

And between 11 Jan 2021 – 31 Mar 2021

Any potential differences in fare will be waived if you choose to travel on the same route and in the same cabin.

If you choose to change your origin or destination airports, potential differences in fare may apply (but change fees will be waived)

On any date 01 Mar 2020 - 30 Nov 2020

10 Dec 2020 - 10 Jan 2021

And between 01 Apr 2021 – 30 Sep 2022

Potential differences in fare may apply.
Between 01 Mar 2020 - 31 Oct 2020 01 Dec 2020 - 30 Apr 2021 12 Jun 2020 - 30 Sep 2022 Potential differences in fare may apply.

For all customers that take advantage of our Flexible No Change fees policy, we’ll waive the change fees for up to two changes to your booking.

We just ask that you give us at least 21 days notice should you wish to amend your booking, as changes within 21 days of departure may be subject to change fees and potential differences in fare. 

If you’ve booked through Virgin Holidays, or through another website or travel agent, please contact them for your options.

This policy applies to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights including on partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.

If you're unsure of your new travel dates, we’ll keep your ticket open as credit until you’re ready to rebook.

To provide even more peace of mind and flexibility with your travel plans, you can choose to keep your ticket open as credit to use in line with the policies above, to rebook all the way up to 30th September 2022. There's no change fee, and if you choose to travel on the same route up to 9th December 2020 or between 11th January 2021 - 31st March 2021, we’ll also waive any potential differences in the fare.

Change fee will apply between 10th December 2020 - 10th January 2021

Once we receive and action your request, we’ll update your booking and send you confirmation. Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe.

I'm ready to rebook, what's next?

The covid-19 situation has led to our response times being significantly higher than normal. We are working extremely hard to help all of our customers and we really appreciate your patience and understanding.

If you’ve booked directly with Virgin Atlantic

Following the Government's advice to stay at home where possible, we are temporarily operating reduced opening hours in our contact centre between 7am and 10pm in the UK, or 2am to 7pm (EST) in the US.

The best way to contact us is through our 'Rebook my flights' form. We'll check availability for your chosen destination and dates, and where there's no fare difference to pay, we’ll update your booking and email your new eTicket.

If we need to speak to you about anything, we'll call you back within 7 days to complete the process. 

Alternatively, you can message us instead. Our team are working from home around the clock, and available to help 24/7. The high volume of customers means it may take a few hours to respond to your message, but be assured that we will reply.

Our messaging team can help with most things, including secure payments. Drop us a text on +44 (0)7481 339184, or 97634 from the US. You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.

If you're not calling from the UK or US here's all of our regional contact information

Why am I seeing a flight from OPE to NKT in My Booking?

It is a holding status in our systems and happens when your flight was cancelled and you've got an open ticket but you've not yet rearranged your flights.