Only ticketed customers are guaranteed schedule change policy protection.
Virgin Atlantic will try to rebook all customers on the same class of service as their original booking, if applicable on the new flight or date change.
For bookings created using IT, Cruise or Charity fares, the amended itinerary can be issued using the original stored fare.
The itineraries for IT, Cruise or Charity can also be amended to maintain the original duration of stay. If original class is not available, you can seek assistance from Virgin Atlantic Sales Support who may be able to offer further help.
PNR must be documented with the following OSI entry:
SI VS ORIG FARE USED DUE TO VS SCHED CHG
Should the Virgin Atlantic change not be suitable for your customers travel plans
- Search for acceptable itinerary
- Re-price for the new itinerary at the current fare, taxes, and surcharges
- Issue ticket/s in accordance with the new ticket time limit