Check in

From the moment you arrive at the airport, you'll see everything we’re doing to ensure your safety and wellbeing. So that everyone can maintain a safe distance, we’ll be limiting the numbers of customers in our check in zones, so please make sure you allow more time than usual for your journey at the airport.

Face masks

All our people will be wearing face masks when in close contact with our customers. Don’t worry — we’re still smiling underneath. You'll need to wear masks too at all times at the airport. You’ll find the latest UK Government guidance on wearing masks at the airport here.

Keeping a safe distance

We all need a little space sometimes. We’ve added queue markers to help you keep your distance while you wait to check in, and we’re limiting the number of customers in the queues to ensure everyone can maintain a safe distance.

Health screening and temperature checks

If you see teams asking questions and conducting expected temperature checks at the airports, we’re working with our partners, to make sure everyone is symptom free and safe to fly.

Regular cleaning of every surface

Our check in desks and self-service stations are all cleaned and disinfected regularly with high-grade products, tested to be effective against viruses. You won’t be picking up any unwanted passengers here. 

Sanitising stations

Stay well. Use hand gel. There will be hand washing and sanitisation opportunities available throughout your journey. Please use them whenever possible

   

Going through security

You'll spot some extra measures in place as you make your way through airport security.

Working with our airport partners

We work closely with all the airports we fly to and from, who follow similar international and national advice on health and safety measures as we do. See the measures London Heathrow Airport are taking.

Masks and gloves

Security staff may be wearing masks and gloves for your protection and theirs.

Security trays

All your personal items will be safe — security trays will be wiped down frequently throughout the day.

Reduced lanes

So that everyone can keep a safe distance here, you may see fewer lanes open as you go through security so please allow more time than usual for your journey at the airport.

   

Boarding

Safe distancing is our priority at the gate and throughout boarding. We’ll be keeping you safe and sound as you’re about to leave the ground.

Regular cleaning and sanitisation

To make sure you can make a clean getaway, all the seating and gate areas are regularly cleaned and sanitised to the highest standard by airport teams.

Priority boarding assistance

Customers who require additional time or assistance will board as a priority, we’ll be more than happy to help you first. You can see the additional measures we’re taking across our special assistance services here.

Passports and boarding passes

We will ask you to scan your own boarding pass and hold up your passport for inspection to minimise contact. Don’t worry, our teams will still be there to greet you with the warm welcome you’d expect.

A few customers at a time

Boarding will be limited to small groups of customers at a time, starting from the back of the aircraft to minimise contact. Please follow the spacing markers and we’ll all be at a safe distance.

   

At your seat

We’ve introduced practices to match - and in many cases exceed - the health and safety guidance from leading health and aviation authorities.

Masks are required

Speaking of masks — we will require you to wear yours at all times on the plane. If everyone gets onboard with this idea, we’ll all be safer.*

Food and drinks service

We have a great selection of food and drink onboard. Everything has been prepared with the highest standards of health and safety in mind and is just as delicious as ever.

Health Pack

We’ve got you covered. Everyone flying with us will get a Health Pack onboard with medical grade masks, surface wipes and hand gel. If you choose to bring your own, that’s great too.

Extra space

Where possible, we’ll try and leave empty seats between customers travelling on different bookings. If you have a space next to you, please keep it free, and mind the gap. 

 

   

A warm welcome on arrival

We're working closely with airport authorities and onward travel partners to make sure you have a smooth transition to your final destination.

Disembarkation

We'll ask you to please remain seated until our cabin crew let you know it's time for your seat row to leave the plane. - no jostling allowed.

Collecting your bags

Nobody wants to wait longer than they need to at the baggage carousel. We make every effort to ensure a quick baggage collection process and that there's space to maintain social distancing.

Immigration

We've been working with local airports to make sure extra measures and social distancing are in place as you make your way through passport control and arrivals.

Onward travel

If you need to arrange private transportation, our main car hire partners Alamo / Enterprise have a Complete Clean Pledge, so that you can relax and enjoy the ride to your final stop.

   

Holidays with us

Throughout your journey with Virgin Atlantic Holidays, we’ll do everything we can to give you peace of mind and confidence so you can simply enjoy your holiday.

Safety first

We continue to work closely with our airline, hotel, cruise, car hire, and other travel partners to ensure the highest standards of health and safety. The checks we undertake on your behalf ensure you can relax and enjoy your holiday worry free.

Always with you

Whilst you are away, we’ll be here for you. Our team will be on hand 24 hours a day and will be there to answer any questions you have and ensure you have a fabulous holiday.

Stores now open

Our Virgin Holidays stores reopened on 12 April 2021, with our holiday experts once again on hand to offer expert travel advice and booking assistance to those looking to make their dream getaway a reality, with additional health and safety measures to ensure peace of mind whilst in store.

   

See the measures we’re taking

Take a closer look at the measures we're putting in place to ensure the health and wellbeing of our customers and our people, both on the ground and in the air

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Fly safe, fly well: Onboard

From our meticulous cleaning practices onboard, to providing every customer with a personal Health Pack with medical grade masks, the health and safety of our customers and our people is —and always has been—our number one priority.
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Fly safe, fly well: At the airport

At every stage of your journey, you’re in safe hands. See the measures we’re putting in place at the airport to give you peace of mind when you travel with us.