Our fully flexible booking policy

Virgin HolidaysVirgin Atlantic

 

Our flexible booking policy gives you the freedom to book with confidence, knowing you can make changes if you need to, without any admin charges.

For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays on or after 3rd March 2021, for departure up to 30th April 2022, you can change your dates as many times as you need to*. You can even choose a different destination or make one name change** if you’d like someone else to benefit from your ticket. 

You’ll just need to make sure you complete your new travel dates take place by 30th April 2023, and that any changes are made before your original departure date (three weeks before your Virgin Holidays package holiday, where possible).

Which policy applies to me?

The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made on or after 3rd March 2021. If you booked before this and would like to make a change, check out our earlier policies.

Package holidays

The options available to you my differ depending on when you are due to travel. All up to date details can be found here, and we will contact you directly if your booking is affected by any recent changes. 

Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic

If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your cancellation options

How to rebook

If you booked directly with us, you can use our Rebook my flights form. We'll check availability for your chosen destination and dates, and if there's no fare difference to pay, we'll update your booking and email your new eTicket.
If we need to speak to you about anything, we'll get in touch via WhatsApp or SMS within 7 days. 

If you booked through a third party, travel agent or website, you should speak to them about your options and to manage your booking.

Not ready to rebook?

We understand that you may be unsure of your travel plans. You don’t have to decide right now; you can convert to a Travel Voucher which can be used up until 30 April 2023.

The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. 

You can use your Travel Voucher to purchase a future Virgin Atlantic flight to any of our destinations and in a different cabin. You can even make a booking for someone else using your Travel Voucher. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare.

If your holiday plans change, that’s okay. We have a flexible booking policy, and you can change the dates, the destination and even who is travelling with no admin fees. 
The overall cost of your holiday may change depending on when and where you wish to travel, in which case you'll need to meet any increase in holiday cost. Likewise, if the cost of the holiday decreases, then we will refund the difference.

Need more time to decide? You can cancel your holiday and receive one of our holiday vouchers instead. That way, you'll keep the full value of your holiday (less any non-changeable aspects) without any cancellation charges, in line with our normal booking terms and conditions.  

To make a change to your holiday booking, please Contact us.

Payment flexibility

If you’ve missed a payment or just need a little more time, don't worry. We have options available to help.

  • If your holiday is before 31st October 2021, you now have until six weeks before your departure instead of 12 to pay the balance.

  • If you are travelling between 1st November 2021 and 31st March 2022, you have until eight weeks before your departure instead of 12 to pay the balance.

  • For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel.
  • Alternatively, you can give yourself more time to pay by postponing your holiday to a later date.
  • If your holiday is more than 6 months away, make things easier to manage by setting up a Direct Debit and spreading the cost.

Cancellations and refunds

It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. We'll be in touch with you if your holiday is affected.

For more detailed information about your package holiday rights, please head over to the Virgin Holidays website.

You’ll be entitled to a full refund of your holiday within 14 days if:

  • We cancel your holiday
  • UK Government restrictions make it illegal to travel abroad
  • The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel
  • It becomes necessary to quarantine on arrival at your destination
  • Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK

If we have cancelled your flight inclusive package holiday

If your cancelled holiday includes a flight, you'll automatically receive an ATOL protected Refund Credit Note (a form of voucher), which can be used to book a new holiday up to 30th September 2021. If you don't use it, we'll send you a refund anyway. 

Find your ATOL protected Refund Credit Note in Manage my booking, make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway. Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.

ATOL protected Refund Credit Note terms and conditions apply.

If your Virgin Holiday is planned to go ahead

If you still want to cancel, we understand. Please bear in mind that our standard cancellation terms and conditions apply, and you may only be eligible for a partial refund. 

You can cancel your holiday for one of our holiday vouchers instead up until three weeks before you fly. 

There's no expiry date to use your Virgin Holidays voucher, you'll just need to make sure you book to travel by 30th April 2023.  

The Virgin Holidays team are here seven days a week and we're ready to help. To speak to us about your options, please contact us

Earlier policies

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.

When you book to travel any time up to 30th April 2022, you can make unlimited date changes* and one name change free of charge** (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 30th April 2023.

We'll also waive any difference in the fare if your travel is completed by 31st May 2021.

It’s important that you make any changes before the date you were originally due to travel.

This policy applies to bookings made on or after 6th February 2021.

If you booked before 6th February 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. 

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. 

Our flexible booking policy (replaced by new policy 5th February 2021).

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. 

When you book to travel any time up to 30th April 2022, you can make up to two date changes* and one name change** free of charge (if you’d like someone else to benefit from your ticket). You may not need to pay any difference in the fare either – see the table below for more on that.

We'll also waive the full fare difference if your new travel is completed before 31st May 2021.

You can rebook to travel any time up to 30th April 2023.

It’s important that you make any changes before the date you were originally due to fly, or we won’t be able to amend your booking.

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. 

Fare differences for rebooked travel between 1st Jun 2021 until 31st December 2022^ (this policy was replaced by a new policy on 5th February 2021)

Your new round trip*** fare is

Fare difference to pay

Within £60 in Economy
Within £120 in Premium
Within £350 in Upper

Nothing. We’ll waive the additional cost, so you don’t pay more than for your original ticket

More than £60 in Economy
More than £120 in Premium
More than £350 in Upper
 

The remaining fare difference after we have waived those amounts. Eg. if your new fare is £100 more than your original Economy ticket, we will waive £60 and you’ll just pay the £40 difference.

Less than the original fare

Nothing. Refunds do not apply as per the original fare rules. 

For a different cabin or destination The full fare difference applies 

Terms and Conditions

*Please note that adcol (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) is applicable when changing destination.

**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Tickets issued before 12th June 2020 are entitled to one free change. After 12 June 2020 it’s two free changes, or one name change. 

***For one-way trips, apply 50% of the respective amounts

^For rebooked travel dates after 31st December 2022, you'll need to pay any difference in the fare. 

This policy applies to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights -  including our partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.