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  2. Fly with Virgin Atlantic
  3. Flexible no change fees policy

How to rebook your flight using a travel voucher

 

If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot.

Find out more

Earlier flexible booking policies

 Virgin HolidaysVirgin Atlantic

 

With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. 

Which policy applies to me?

For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. We’ll continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking – see below for earlier policies. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. As ever, you should ensure you have adequate travel insurance for your trip.


Flight bookings

The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rd March 2021 and 23rd June 2022. If you booked before this and would like to make a change, check out our earlier policies.

Package holiday bookings

The options available to you may differ depending on when you are due to travel. All up to date details can be found here, and we will contact you directly if your booking is affected by any recent changes. 

Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic. 

If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your cancellation options. 

Earlier policies

For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if you’d like someone else to benefit from your ticket.

You’ll just need to make sure your new travel dates take place by 31st December 2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday).


*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking.

**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets.

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.

When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 31st December 2023.

It’s important that you make any changes before the date you were originally due to travel.

This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022.

If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. 

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options.


*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking, with no refund if the new fare is lower.

**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. 

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.

When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 31st December 2023.

This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021.

It’s important that you make any changes before the date you were originally due to travel.

If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page.

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options.


*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) are waived if new travel is completed by 31 May 2021. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower.

**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. 

Our flexible booking policy (replaced by new policy 5th February 2021).

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. 

When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if you’d like someone else to benefit from your ticket). You may not need to pay any difference in the fare either – see the table below for more on that.

You can rebook to travel any time up to 31st December 2023.

It’s important that you make any changes before the date you were originally due to fly, or we won’t be able to amend your booking.

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. 

Fare differences for rebooked travel between 1st Jun 2021 until 31st December 2022^ (this policy was replaced by a new policy on 5th February 2021)

^For rebooked travel dates after 31st December 2022, you'll need to pay any difference in the fare.

Your new round trip*** fare is

Fare difference to pay
Within £60 in Economy
Within £120 in Premium
Within £350 in Upper

Nothing. We’ll waive the additional cost, so you don’t pay more than for your original ticket
More than £60 in Economy
More than £120 in Premium
More than £350 in Upper
 

The remaining fare difference after we have waived those amounts. Eg. if your new fare is £100 more than your original Economy ticket, we will waive £60 and you’ll just pay the £40 difference.
Less than the original fare

Nothing. Refunds do not apply as per the original fare rules. 
For a different cabin or destination The full fare difference applies 

***For one-way trips, apply 50% of the respective amounts

These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights -  including our partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.

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