Our fully flexible booking policy

Virgin HolidaysVirgin Atlantic

 

Our flexible booking policy gives you the freedom to book with Virgin Atlantic or Virgin Holidays, and change it later if you need to, without any admin charges.

When you book any flight or holiday to travel before 30th April 2022, you’re free to change your dates as often as you like. You can even choose a different destination or make one name change* (if you’d like someone else to benefit from your ticket).

You’ll just need to make sure you travel by 30th April 2023, and make any changes before your original departure date. 

This policy applies to bookings made, or flights cancelled, on or after 3rd March 2021. If you booked before this and would like to make a change, check out our earlier policies.

Do bear in mind that any new travel arrangements are subject to availability, and there may be a fare difference to pay if you change your dates and the new fare is higher. There may be other charges to pay under our standard terms and conditions.

How to rebook

If you booked directly with us, you can use our Rebook my flights form. We'll check availability for your chosen destination and dates, and if there's no fare difference to pay, we’ll update your booking and email your new eTicket. If we need to speak to you about anything, we'll get in touch via WhatsApp or SMS within 7 days to complete the process. 

Not ready to rebook?

If you haven’t yet decided on new travel dates, we’ll keep your ticket open as credit until you’re ready. Your new travel dates can be any time up to 30th April 2023 and the same flexible booking policy applies.

You’ll need to use the full value of your open ticket. If your new ticket price is lower, we can’t refund the difference.

If you’ve changed your mind, that’s okay — you can postpone your holiday, giving you more time to plan.

The best way to change your holiday dates or pick a different destination is to get in touch with our Customer Service team at Virgin Holidays, available 7 days a week to help.

Received a digital voucher?

If you received a voucher, you have until 30th September 2021 to spend it on a new holiday.

Find your voucher in Manage my booking, make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway - Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you.

  • Customers travelling before 31th August 2021 have a reduced balance due date and can pay their balance 6 weeks prior to departure rather than 12 weeks before.
  • If you’re struggling to pay, you can delay any additional payments by amending your booking to travel at a later date.
  • If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost.

If your booking with Virgin Holidays is unaffected and you choose to cancel, we understand.

Please bear in mind, if your holiday is still planned to go ahead, our standard cancellation terms and conditions apply and your refund may be less than the amount you’ve paid.  Please contact us to discuss this option. Our Customer Service team at Virgin Holidays are available 7 days a week to help.

Earlier policies

If you booked before 3rd March 2021, check our earlier policies here.

Our flexible booking policy (replaced by new policy 3rd March 2021)

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.

When you book to travel any time up to 30th April 2022, you can make unlimited date changes and one name change free of charge* (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 30th April 2023.

We'll also waive any difference in the fare if your travel is completed by 31st May 2021.

It’s important that you make any changes before the date you were originally due to travel.

This policy applies to bookings made on or after 6th February 2021,  and to flights which are cancelled from 6th February 2021.

If you booked before 6th February 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. 

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. 

Our flexible booking policy (replaced by new policy 5th February 2021)

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. 

When you book to travel any time up to 30th April 2022, you can make up to two date changes and one name change* free of charge (if you’d like someone else to benefit from your ticket). You may not need to pay any difference in the fare either – see the table below for more on that.

We'll also waive the full fare difference if your new travel is completed before 31st May 2021.

You can rebook to travel any time up to 30th April 2023.

It’s important that you make any changes before the date you were originally due to fly, or we won’t be able to amend your booking.

If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. 

 

Fare differences for travel between 1st Jun 2021 until 31st December 2022^ (replaced by new policy 5th February 2021)

Your new round trip** fare is

Fare difference to pay

Within £60 in Economy
Within £120 in Premium
Within £350 in Upper

Nothing. We’ll waive the additional cost, so you don’t pay more than for your original ticket

More than £60 in Economy
More than £120 in Premium
More than £350 in Upper
 

The fare difference over those amounts. Eg. if your new fare is £100 more than your original Economy ticket, you’ll just pay the £40 difference.

Less than the original fare

Nothing. Refunds do not apply as per the original fare rules. 

For a different cabin or destination The full fare difference applies 

*Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Tickets issued before 12th June 2020 are entitled to one free change. After 12 June 2020 it’s two free changes, or one name change. 

**For one-way trips, apply 50% of the respective amounts

^For rebooked travel dates after 31st December 2022, you'll need to pay any difference in the fare. 

This policy applies to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights -  including our partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.

Terms and Conditions

*Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Tickets issued before 12th June 2020 are entitled to one free change. After 12 June 2020 it’s two free changes, or one name change. 

**For one-way trips, apply 50% of the respective amounts

^For rebooked travel dates after 31st December 2022, you'll need to pay any difference in the fare. 

This policy applies to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights -  including our partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.