When you’re ready to rebook, we’re here for you

We understand that the ever-changing travel restrictions may make you unsure about what date to change your ticket to, so we’ve got this covered. You may even decide to change your destination, and that’s ok too.

If you're unsure of your new travel dates, we’ll keep your ticket open until you’re ready to rebook.

You'll just need to make sure you rebook and travel by the 30th April 2021. There's no charge to do this but your new flights will be subject to availability and any fare difference. 

This process is for only for bookings made directly with Virgin Atlantic. If you’ve booked through Virgin Holidays, or through another website or travel agent, please contact them for your options.

Complete our open ticket form 

Once we receive and action your request, we’ll update your booking and send you confirmation. Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe.

Our new flexible no change fees policy.

For customers that have a ticket originally issued on or before 11 March 2020 for original dates of travel up to and including 31 May 2020.

Ticket issued date Original travel date Affected destination Permitted travel period
On or before 11 March 2020 1 March 2020 - 31 May 2020 VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number Travel can be rebooked 13 March 2020 - 30 April 2021

For customers that have a ticket originally issued between 12 March 2020 and 31 May 2020, for original dates of travel up to and including 31 December 2020:

Ticket issued date Original travel date Affected destination Permitted travel period
Between on or after 12 March 2020 and on or before 31 May 2020 12 March 2020 – 31December 2020 VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number Travel can be rebooked 13 March 2020 – 30 April 2021

This means that if your plans do need to change, you can switch your flight to an alternative date with no penalty. We will waive the fee for one change.

If you booked on or before 19 March 2020 there is no change fee or fare difference if you complete travel by 30 June 2020.

Rebooked flights will be subject to availability and any difference in fare if your new travel dates are on or after 01 July 2020. You'll need to make sure you travel by 30 April 2021.

You can also choose to re-route on a Virgin Atlantic or Virgin Atlantic Codeshare flight to or from your original destination, or rebook to or from another destination.

This policy applies to all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our transatlantic codeshare flights with Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.

I’m ready to rebook, what’s next?

Just to make you aware, the situation with covid-19 has led to our response times being significantly higher than normal. Our teams are working extremely hard to help all of our customers and we really appreciate your patience and understanding.

If you’re not away from home or travelling within the next 72 hours, please contact us at a later date to ensure we’re able to assist with urgent queries.

If you’ve booked directly with Virgin Atlantic

Message our team conveniently via SMS on +44 (0) 7481 339184 or  97634 from a US number. 

Call us on +44 (0)344 874 7747 (available 24/7) or +1 800 862 8621 from the US. If you're not calling from the UK or US here's all our regional contact information

If you’ve booked through a third party or travel agent

Please contact them to discuss your booking options