We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements. Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.

Latest VSbulletin Updates

VSbulletin: Shanghai route update - 16 July 2024

After careful consideration, we’ve taken the difficult decision to suspend our London Heathrow – Shanghai services. The final flight from London Heathrow to Shanghai will operate on 25 October 2024, returning from Shanghai to London Heathrow on 26 October 2024.

After 25 years of proudly serving this Asian hub city, operations have become increasingly costly with the closure of Russian airspace for UK carriers. This has resulted in longer flight times, meaning additional aircraft time and fuel is required, all of which have contributed to increased costs for the business.

Our people, customers and you, our partners, have been amazing since we first touched down at Shanghai in 1999, providing important connectivity between the UK and Shanghai for thousands of customers and supporting global supply chains through our cargo operations.

We understand that this news may be disappointing for you and our mutual customers and we appreciate your patience and understanding during this time.

Anyone booked to travel from 26 October 2024 will be offered a refund. You can refer to our Refund Policy here.

Bookings affected by these changes will be updated in your GDS on Saturday 20 July 2024.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

VSbulletin: For customers impacted by Caribbean Hurricane Beryl effective 01 July 2024

Due to Hurricane Beryl, we are offering customers travelling to, through or from Barbados, Grenada and Saint Vincent between 01 July and 03 July 2024, and Montego Bay between 01 July and 06 July 2024, the flexibility to rebook their flight onto a different date up until 15 August 2024.

You can view the full policy here.

Please check here regularly for updates and here for specific flight status.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

VSbulletin: Flexibility for customers due to Aer Lingus pilot strike – 24 June 2024

Due to the planned strike by Aer Lingus pilots from 26 June 2024, we have produced a policy that allows customers more flexibility in addition to their original fare rules. However, customers must advise of changes to their travel plans ahead of their flight, otherwise, the no-show policy will apply.

You can find out more about the policy here.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

VSbulletin: Operational changes to our New York Flying programme - 20 June 2024

Due to operational reasons we are cancelling some flights between London Heathrow and JFK, New York on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.

Flights cancelled are:

Flight number	Route	Date
VS045	London Heathrow to JFK New York	06 July 2024
VS046	JFK New York to London Heathrow	06 July 2024
VS137	London Heathrow to JFK New York	07 July 2024
VS048	JFK New York to London Heathrow	07 July 2024
VS137	London Heathrow to JFK New York	08 July 2024
VS138	JFK New York to London Heathrow	08 July 2024
VS137	London Heathrow to JFK New York	09 July 2024
VS138	JFK New York to London Heathrow	09 July 2024
VS047	London Heathrow to JFK New York	10 July 2024
VS046	JFK New York to London Heathrow	10 July 2024

Bookings affected by any changes will be updated in your GDS on Saturday June 22, 2024.

Our schedule change policy will provide you with all the information you need to rebook our mutual customers affected by these changes, onto alternative flights.

VSbulletin: Operational changes to our Flying programme – 13 June 2024

Due to operational reasons we are cancelling some flights between London Heathrow and Miami, San Francisco and Las Vegas on the below dates in July. We sincerely apologise for any inconvenience caused to affected customers.

Flights cancelled are:

Flight number	Route	Date
VS005	London Heathrow to Miami	02 July 2024
VS006	Miami to London Heathrow	02 July 2024
VS019	London Heathrow to San Francisco	09 July 2024
VS020	San Francisco to London Heathrow	09 July 2024
VS0155	London Heathrow to Las Vegas	17 July 2024
VS0156	Las Vegas to London Heathrow	17 July 2024

Bookings affected by any changes will be updated in your GDS on Saturday 15 June 2024.

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

VSbulletin: Delta Airlines cabin change on LGW-JFK services – 31 May 2024

We want to inform you that Delta Air Lines has changed the aircraft type for the LGW-JFK service between 2nd July and 20th August 2024.

Affected Dates: 2nd July 2024 – 20th August 2024
Update Completed On: 18th May 2024

What This Means:
Customers booked in the Premium Select cabin during these dates have been upgraded to Delta One.

This change is reflected in the GDS. We have set out the General Guidelines for this change and guidance for ticketed and unticked customers. This guidance applies to all Virgin Atlantic (VS/VS*) bookings issued on 932 ticket stock, including unticketed, regardless of ticket type. Booking cancellations, changes, and downgrades remain subject to the original fare rules.

You can view the full policy here.

VSbulletin: Global Product Display Guidelines - 28 Mar 24

Virgin Atlantic has created a Display Guidelines document to assist in our ongoing efforts to offer our customers a modern retailing experience in their channel of choice. That experience includes the accurate and consistent display of our products across all our retailing partners.

We have created the Global Product Display Guidelines to help ensure our fares, product features and benefits are displayed accurately in all channels.

These display guidelines encourage providing customers with a modern retailing experience approach that matches Virgin Atlantic’s flying experience. Please follow them carefully to deliver this experience to our mutual customers and help us showcase our products and services clearly and effectively.

The Global Product Display Guidelines have been live on our Partner Hub for some time now so please ensure you have familiarised yourselves with them. They can be found here.

The guidelines include information for agents to adhere to when displaying and selling our products. As these display guidelines are extremely important to provide transparency to our customers, we will carry out monitoring and reserve the right to take appropriate action against any party that fails to meet the requirements.

As a minimum, on behalf of our customers, we would expect to see the following:

Virgin Atlantic’s name is displayed correctly using the current logo.
Display a full breakdown of the fare, taxes, ancillaries and any fees associated with the total cost.
Display all correct fare product names, rules and associated attributes.
No repackaging of our products - clear and transparent communication to the customer. If the agent offers services at a fee, the agent must disclose if the airline offers the same services for free.
Present a higher fare product during the booking flow - this may include a flex product.
- Ideally all fare products to be displayed

We also ask that you ensure any sub-agents booking via your company adhere to these guidelines and gently remind you that you are responsible for these agents.

Ticketing Time Limit display change - 16 February 2023

We need to let you know that effective immediately, the Ticketing Time Limit (TTL) for published, seat only and Tour Operator fares on Virgin Atlantic marketed flights originating in Europe will no longer be filed in fare rules but instead can be found on Virgin Atlantic Partner Hub.

This change sees us further align in our joint venture on routes operated by Virgin Atlantic, Delta Air Lines, Air France and KLM.

Ticket Time Limit messaging will be sent to you via your GDS in the usual way with the autocancel in place.

For additional information please visit here .

Check out our VSBulletin archive

Policy updates

VSBulletin: Unaccompanied Minors

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

We will continue to review the situation and keep you up to date with any changes.

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

YPTA Customers

All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

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