Reward vouchers with more flex

If you have an existing Credit Card or Gold Companion voucher, it will have automatically changed to a Flying Club reward voucher on 30th October. The original expiry date will still apply.

If you have a Gold upgrade voucher (2,000 Tier Points), this will have been replaced with two Flying Club reward vouchers – and again the original expiry date will apply. 

There’ll be no change to your existing booking.  

If you need to make changes to it on or after 30th October, the new booking will be made according to the new voucher terms. If your tier has changed in the meantime, the value of the voucher will be based on your new tier status. 

If you have a part-used voucher, you can use the rest any time until it expires, for 50% of the value a new Flying Club reward voucher is worth based on your tier status (Red - up to 37,500 points, Silver or Gold - up to 75,000 points). 

You can see all your available vouchers in your Flying Club account.

Please contact our Customer Centre on 0344 412 2414 to redeem your Flying Club reward voucher. 

You can use your voucher for a round trip, or two one-way flights on the same booking (and booked at the same time). You can of course use your voucher for a single flight if you wish. Vouchers will be redeemed in full at the time of booking. 

For vouchers issued before 30th October, the original expiry date still applies when converted to Flying Club reward vouchers. 

All Flying Club reward vouchers awarded on or after 30th October are valid for 24 months.  

You need to have booked and flown the outbound flight on or before the expiry date. 

You’ll still be able to earn a Clubhouse pass when you reach 1,500 Tier Points as a Gold tier member.  These will be there to view in your account until you’re ready to use them.

The option for Gold and Silver members to select a Clubhouse pass from our Virgin Money Reward and Reward+ credit card has now been removed. 

If you need more points than the maximum value of your voucher, you can use your Virgin Points balance or buy more to pay the difference. Vouchers can only be used once, so even if you don’t use the maximum points value for your chosen seat, the full value of the voucher will be redeemed. 

If you move tiers, the value of your voucher changes to match. It’s your tier status at the time you redeem it that counts, so:    

If you move up a tier, eg. you were Red when you earned the voucher, but you’re redeeming it as a Silver Flying Club member, your voucher value will be up to 150,000 points.  

If you move down a tier, eg. you were Silver when you earned the voucher, but you’re redeeming it as a Red Flying Club member, your voucher value will be up to 75,000 points.  

To change or cancel your redeemed voucher, contact our Customer Centre. Standard change and cancellation fees apply as per your booking terms and conditions.  

If your status has changed since booking, your new status will apply where the ticket is rebooked. 

If you’re a Silver or Gold Flying Club member, you can gift your vouchers to other Flying Club members. You don’t need to be flying with them. 

The recipient of the gifted voucher just needs to be a Flying Club member (in any tier), and the voucher value depends on the recipient’s tier at the time of redemption.   

To gift a voucher, contact the Customer Centre on 0344 412 2414. 

If you have multiple vouchers on your account, we’ll gift the one with the earliest expiry date.  If you’d like to use another voucher, let our customer team know.