1. Fly with us
  2. Prepare to fly
  3. Mobility and medical assistance at the airport

This page helps you find out more about the different services we offer if you need special assistance during your flight, such as mobility assistance or medical help.

If you need to request special assistance, we recommend contacting our team at least 48 hours before your flight (or more if you are travelling with an assistance dog).

Services we offer

Flying with mobility aids
Special seating requirements
Assistance for hearing impaired passengers
Travelling with a hidden disability
Assistance dogs
Assistance for passengers with learning difficulties
Assistance for visually impaired passengers
Flying and travelling with an assistant
Children flying alone
Assistance at the airport
Medical conditions
Flying with medication or equipment
Medical facilities onboard

How to contact the Special Assistance team

If you have a question for the team, you can complete our online form. Just find the Special Assistance box, complete your details and hit send. We'll respond to you as soon as possible.

Alternatively, you can contact us via one of the ways below:
Email: Special_Assistance@fly.virgin.com
Tel: 0344 481 4455 (UK) / 1 888 747 7474 (US)
Fax: 0344 209 7373

Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Closed Weekends and Christmas

Calling from outside the UK? Have a look at our handy phone number list.

See more about


Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter