Special assistance
This page helps you find out more about the different special assistance services we offer.
If you need special assistance, please let us know at least 48 hours before your flight (or more if you are travelling with an assistance dog). You can request special assistance in My booking, or get in touch on the details below.
If your disability isn’t an obvious one, it can be hard to ask for help. That's why we’ve come up with an inconspicuous way of letting our staff know you may need some assistance. For more info, check out this page on assistance for hidden disabilities.
Our contact centre has had to close temporarily following Government advice to protect our colleagues from the spread of Coronavirus. This means we are currently unable to answer any telephone calls. Our advisors are working from home and are able to assist you via email. Please email special.assistance@fly.virgin.com Due to extremely high volumes it is taking longer to reply to but we will respond within 30 days. If you have a question about a future flight please message our contact centre team. We are asking customers to only message us if their flight is within the next 72 hours.
Services we offer
How to contact the Special Assistance team
If you have a question for the team, you can send us your query here. Select Special Assistance, give us the details and hit send. We'll respond to you as soon as possible.
Alternatively, you can get in touch through one of the ways below:
Email: Special_Assistance@fly.virgin.com
Tel: +44 (0)344 481 4455 (UK) / +1 888 747 7474 (US)
Fax: +44 (0)344 209 7373
Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Closed Weekends and Christmas
Calling from outside the UK? Have a look at our handy phone number list.