1. Fly with us
  2. Prepare to fly
  3. Mobility and medical assistance at the airport

This page helps you find out more about the different services we offer if you need special assistance during your flight, such as mobility assistance or medical help.

If you need to request special assistance, we recommend contacting our team at least 48 hours before your flight (or more if you are travelling with an assistance dog).

Services we offer

Flying with mobility aids
Special seating requirements
Assistance for hearing impaired passengers
Assistance dogs
Assistance for passengers with learning difficulties
Assistance for visually impaired passengers
Flying and travelling with an assistant
Children flying alone
Assistance at the airport
Medical conditions
Flying with medication or equipment
Medical facilities onboard

How to contact the Special Assistance team

If you have a question for the team, you can complete our online form. Just find the Special Assistance box, complete your details and hit send. We'll respond to you as soon as possible.

Alternatively, you can contact us via one of the ways below:
Email: Special_Assistance@fly.virgin.com
Tel: 0344 481 4455 (UK) / 1 888 747 7474 (US)
Fax: 0344 209 7373

Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Closed Weekends and Christmas

Calling from outside the UK? Have a look at our handy phone number list.

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