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Common questions about our chauffeur car service

Chauffeur driven car transfers are available to and from the following airports:

(Please note that chauffeur car transfers are not available in Havana or Lagos)

Location Service available? Miles from the airport (driven)
Aberdeen Regional 75 
Atlanta Yes 75
Barbados Yes 75 
Belfast Yes 75
Boston Yes 75 
Cancun Yes 40 
Delhi Yes 47.2 
Edinburgh Regional 75 
Grenada Yes 75
Glasgow Yes 75 
Havana No N/A
Hong Kong Yes Within Hong Kong Island*, Kowloon, New Territories
Johannesburg Yes 75 
Lagos No N/A
London Gatwick Yes 75 
London Heathrow Yes 75 
Las Vegas Yes 75 
Los Angeles Yes 75 
Manchester Yes 75  
Miami Yes 75 
Montego Bay Yes 75 
Mumbai Yes 96
New York JFK Yes 75 
New York Newark Yes 75 
Orlando Yes 75 
San Francisco Yes 75 
Sao Paulo Yes 75
Seattle Yes 75 
Shanghai Yes 37 
St Lucia Yes 75 
Tobago Yes 75 
Tel aviv Yes 75 

*Excluding Discovery Bay and Ma Wan.

If you're flying Virgin Atlantic Upper Class on an adult fare in an eligible J, C or D booking class you can enjoy a complimentary chauffeur car transfer, or Limo bike or Heathrow or Gatwick Express in London.

If you bought an Upper Class ticket in an ineligible booking class, or if you're flying Economy or Premium, you can still book one, there'll just be charge for that.

When you search for flights on our website, the results will show if a complimentary chauffeur car is included.

If you've made an Upper Class reward booking with Flying Club miles it doesn't  come with complimentary ground transfers, but you can add a chauffeur car to any destination in the UK or US within 75 driven miles from the airport with Flying Club miles.

If you're not sure if you have a complimentary transfer please contact our Upper Class team by Whatsapp, text or phone (details below).

Yes! You can book a car in My booking or contact us for a quote regardless of your booking class. It's just that some Upper Class customers get it for free.

We're sorry. For now it's just Virgin Atlantic flights.

Absolutely. If you're flying in an eligible J, C or D Upper booking class as part of your Virgin Holiday you can enjoy a complimentary transfer.

You can arrange for your car to take you beyond the range of the complimentary service everywhere, except Hong Kong and Cancun.  Extra charges apply which we'll tell you about when you book. You can pay the surcharge direct to the chauffeur company by credit card, or cash directly to the driver.

To the airport:

There'll be a minimum pick-up time to make sure you arrive at the airport in plenty of time. This is the time the drive will take, plus 90 minutes before your flight. Eg. if your flight departs at 10am and it will take an hour to get to the airport, then the latest you can book your car for is 7.30 am.

If you like to arrive at the airport a bit earlier no problem. Select your preferred pick up time from the dropdown when you book your car online.

From the airport:

We'll automatically arrange your pick up time perfectly for when your flight arrives, but if you'd like to be picked up later just select your preferred time.

A standard car is the equivalent to a Mercedes E-Class or similar. In the UK you can request an Estate car which has a slightly larger luggage capacity (4 checked bags instead of 3).

Larger cars are available for an extra charge. If you need one please contact our Upper Class team by Whatsapp, text or phone (details below).

A standard car fits 3 people and 3 checked in bags max. An Estate car (available UK only) fits 3 people and 4 pieces of checked  luggage.

All your check in luggage needs to fit safely in the boot, but you're welcome to keep your hand luggage with you in the vehicle if there's room.

Sure, you can take other people who are travelling to or from the same airport, to or from the same address up to the capacity of the car, as long as all your luggage fits safely in the boot. We won't be able to get you a bigger car to accommodate more people.

Sure, so long as the address is en-route and it's convenient for both of you. We just might need to adjust the pick up times a bit.

To car share, please contact our Upper Class team by Whatsapp, text or phone (details below).

Of course. Just let us know how many when you book. We need at least 12 hours notice before you're due to be picked up. Any later and we'll do our best, but can't guarantee them. 

Yes, absolutely. If you're bringing your own child seat, just select the “Not required” option from the child seat dropdown in the My booking chauffeur transfer tool. You'll need to make sure your child seat correctly installed when you get in the car. Please note the driver can refuse travel if the seat doesn't comply to legal standards.

You can add special requests using the chauffeur car booking tool in My booking. We'll need at least 12 hours notice before your pick up time and we'll do our best to accommodate you, but we can't always guarantee it.

If you'd like to speak to us about any special requests, please contact our Upper Class team by Whatsapp, text or phone (details below).

Sure! But there might be an additional charge. For more info on travelling to the airport with a pet or support animal, please please contact our Upper Class team by Whatsapp, text or phone (details below).

Yep, we'll send a chauffeur car booking confirmation to the email address you gave us when you booked within 12 hours (if you don't see one, check your junk folder).

You can also check the details of any of your chauffeur car bookings in My Booking.

Yes, you'll need to change your car booking too as it won't be automatically amended.

Sorry if our booking tool isn't working. Try refreshing the page or giving it another try later, or if you need to make the booking today please contact our Upper Class team by Whatsapp, text or phone (details below)

If you’re flying Virgin Atlantic Upper Class or Delta One, you're welcome to arrive at our Upper Class Wing in your own car or taxi. Please arrive at least 50 minutes prior to departure (60 minutes for Delta customers). There's no parking - it's drop offs only.

For the smoothest experience:

  1. Remember to check in online when it opens 24 hours prior to flight departure to add your Advanced passenger info
  2. When you arrive at London Heathrow, ask your driver to turn left before the usual T3 drop off location, following the ‘Virgin Upper Class Wing’ sign
  3. At the top of the ramp, your driver can park in one of the bays there and a member of our team will meet you.

The maximum vehicle height is 4.4 metres, weight is 7.5 tonnes and length is 5.8 metres. We can’t accept stretched chauffeur cars or oversized vehicles like Humvees, as they won't be able to turn around. 

Common questions on the day of travel

If you're travelling to the airport, your driver will phone you when they arrive. If you're being collected from the airport, the driver will be waiting for you when you arrive.

If for any reason you need to contact your driver, you can call the dedicated Limo Onsite Number on +44 (0)344 871 5029 (local UK) or +1 855 459 9472 (local US). Alternatively, contact our Upper Class team by Whatsapp, text or phone (details below).

Your driver will drop you off at the Virgin Atlantic terminal, as close as possible to the Virgin Atlantic check in area (unless you're arriving at the Heathrow Upper Class wing).

For journeys to the airport, your driver will wait for you kerbside outside the main entrance to your building and will display a Virgin Atlantic sign.

When you arrive at your destination, they'll be waiting for you with a name sign either at arrivals or outside the main exit. If you do need to meet them outside the arrivals hall we'll send you a text with the drivers name and vehicle reg.

here's where to meet them:

Location Collection details
Antigua Your driver will meet you at baggage claim 
Atlanta Your driver will meet you near the top of the Escalator for Baggage Claim 
Boston Head to the designated Limo area through the lower level baggage claim exit
Barbados Bridgetown Your driver will meet you at baggage claim 
Delhi Your driver will be waiting for you in the arrival hall after customs
Glasgow Your driver will meet you in the main arrivals terminal
Grenada Your driver will meet you at baggage claim 
Hong Kong Head to the Virgin Atlantic limo desk in the arrivals hall, counter B1
Jamiaca Your driver will be waiting for you in the arrival hall Your driver will be waiting for you in the arrival hall after customs
JFK A Virgin Atlantic representative will meet you at the limo desk in the arrivals hall
Johannesburg Head to the Virgin Atlantic podium in arrivals
Las Vegas Your driver will wait for you at the bottom of the arrivals escalator
London Gatwick Your driver will meet you at North terminal arrivals
London Heathrow Head to the Virgin Atlantic limo desk in the Terminal 3 arrivals hall, or if you're making use of the Revivals lounge you can be met there
Los Angeles Your driver will meet you in the arrival hall after customs
Manchester Your driver will meet you at the Terminal 2 Arrivals or the PremiAir private terminal
Miami Your driver will meet you in the arrival hall after customs
Mumbai Your driver will meet you in the arrival hall after customs
Newark Your driver will meet you in the arrival hall after customs
Orlando Your driver will meet you in International Arrivals, Level 1 Carousel 8A 
San Francisco Your driver will meet you in the arrival hall after customs
Seattle Your driver will meet you at the top of the 'S' gate escalators
Shanghai Your driver will meet you in the arrival hall after customs
St Lucia Your driver will meet you in arrivals
Tel aviv Your driver will meet you near Aroma cafe to the right side of the Arrivals Hall
Tobago Your driver will be waiting for you in the arrival hall after customs
Washington Your driver will meet you by the ramp which is just outside customs

Don't worry, your driver will be tracking your flight to make sure they're waiting for you when you arrive. You don't need to contact anyone.

If your car hasn't arrived within ten minutes of the agreed time, call the dedicated Limo Onsite Number on +44 (0)344 871 5029 (local UK number) or +1 855 459 9472 (local US number).

If you have any enquiries other than your car not arriving on time, contact our Upper Class team by Whatsapp, text or phone (details below).

The longest they'll normally be able to wait for you is 30 minutes beyond the agreed pick up time. If you need the chauffeur to wait for more than 30 minutes give us a call and we'll try our best.

If you don't let us know within 30 minutes of the agreed pick up time, we'll assume that you no longer need your car and will advise the chauffeur that their services are no longer required.

Common questions after your journey

If you think you've left something behind in your chauffeur car please contact our Upper Class team by Whatsapp, text or phone (details below). They'll contact the car company directly on your behalf.

If we don't find the item and you'd like to claim for it on your insurance, we can give you written confirmation that we've searched for it. There might be a charge from our lost property handlers.

Please check with your insurer first that this 'confirmation of search' letter will be enough proof of your loss for their requirements.

When you make a chauffeur car booking you agree to the following:

Chauffeur car transfer services are provided by third party service providers, and in making these arrangements Virgin Atlantic is only acting as agent. As such, the exact terms and conditions of the third party service providers apply, but we'd like to make you aware that 

  1. You will be responsible for any excess charges incurred and must pay these directly to the driver or third party service provider upon completion of the journey.     
  2. Cancellations must be made at least three hours prior to the pick-up time. Failure to do so may result in you being ineligible to make future use of the chauffeur car service, as Virgin Atlantic will still be charged by the third party service provider. 
  3. The third party service provider may refuse carriage of child passengers if appropriate child seats have not been requested in the booking or are not being supplied by you. In each case you will be responsible for ensuring that all child seats are fitted correctly. 
  4. Failure to state the correct number of passengers and/or the correct number of items of luggage in the booking may result in a car of the incorrect size being sent to the pick-up location. 
  5. The third party service provider will not be obliged to make any diversions and/or stops which haven't been specified in the booking. 
  6. You may be charged extra for waiting time, up to a specific cut-off point after which the car may cease waiting. 
  7. While a third party service provider will try to accommodate any special requests, these can't be guaranteed.

Like to talk to us about your airport transfer?

You can arrange a chauffeur driven airport transfer quickly through My booking, but if you'd like to contact our dedicated team, here's how.

Whatsapp

Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.

message us

Text us

Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, please drop us a text on 97634.

text us

Call us

Give our Upper Class team a call on +44 (0)344 412 4666.

Outside of the UK? Our International contact numbers are here.

call us