This page tells you how to amend the name on your ticket, but only if it is the same person flying.
If you've legally or officially changed your name since you made your booking - if you got married, for example - we can amend your ticket free of charge. You will need to have the supporting documentation, such as your marriage certificate, to prove you are the same person.
If there’s a small spelling mistake in your name on the ticket, we can also amend this for free.
You’ll need to make any changes before you begin your trip, as we can’t make any changes to a partially travelled ticket.
You will not be able to transfer your ticket to another person by completely changing the name, as tickets can't be transferred. You'll need to buy a new ticket.
How to get the name amended:
If you booked directly with us please call us on 0344 874 7747.
If you booked through a travel agent, please contact them directly.
Flight + Hotel bookings operated by Virgin Holidays
Amend or cancel booking
To make an amendment the lead passenger on your booking can call our Customer Service Team on 0344 557 5850, quoting the booking reference. You will then be advised of the cost of the new arrangements, any applicable amendment charges, and a new invoice will be sent out to you once confirmed.
To cancel a booking or person the lead passenger on your booking needs to notify us of the cancellation in writing, quoting the booking reference and the reasons for cancelling, if possible. We can accept cancellations over the phone by calling our customer service team on 0344 557 5850, we also accept cancellation request via email, you can contact our cancellation team at firstname.lastname@example.org.