Letting you know about some temporary changes
Due to the current Covid-19 situation, we’ve taken the decision to temporarily close or reduce services in a number of our Clubhouses, Heathrow Revivals and our Heathrow Upper Class Wing. We know this will be disappointing if you were hoping to visit on your upcoming trip, but we can’t wait to welcome you back soon.
You can find out more information on the changes below.
Please know that you, our customers, and our people are always our first priority. We’re working day and night to guarantee your health, safety and peace of mind; you can find out more about what we’re doing in our latest travel information. Rest assured, our team will give you the warm welcome you know and love from Virgin Atlantic once you step onboard.
Thank you so much for your support and understanding, it means a lot to us right now, and we look forward to serving you again at our Clubhouses and Revivals very soon.
London Heathrow
From 30 March, we’ll be temporarily closing our Heathrow Clubhouse; we expect to reopen in around 4 weeks. Eligible customers travelling with us from Heathrow will be able to pick up vouchers for food and drinks at check in. Our Revivals arrival lounge will be temporarily closed from 19 March and is set to reopen on 1 June.
London Gatwick
We’ll be temporarily closing our Gatwick Clubhouse from 23 March; we expect to reopen on the 1 June.
Los Angeles
From 18 March, we’ll be temporarily closing our LA Clubhouse; we expect to reopen in around 5-8 weeks. Eligible customers travelling with us through LA will be able to access our partner Delta’s Sky Club and will also be able to pick up vouchers for food and drinks at the airport.
New York-JFK
From 28 March, we’ll be temporarily closing our JFK Clubhouse; we expect to reopen in around 5-8 weeks. Eligible customers travelling with us through JFK will be able to access our partner Delta’s Sky Club in Terminal 4.
New York- Newark
Our Newark Clubhouse is now closed permanently, as we’ll no longer be flying to Newark. We’ve loved flying here and thank our customers and our team who’ve delivered exceptional service day in, day out over the years. We look forward to welcoming customers travelling to and from New York at our JFK Clubhouse in the future.
San Francisco
From 18 March, we’ll be temporarily closing our San Francisco Clubhouse; we expect to reopen in around 5-8 weeks. Eligible customers travelling with us through San Francisco will be able to pick up vouchers for food and drinks at check in.
Washington DC
From 20 March, we’ll be temporarily closing our Washington Clubhouse; we expect to reopen in around 5-8 weeks.
Boston
From 18 March, we’ll be temporarily closing our Boston Clubhouse; we expect to reopen in around 5-8 weeks.
Johannesburg
From 25 March, we’ll be temporarily closing our Johannesburg Clubhouse; we expect to reopen in around 5-8 weeks.
Thank you so much for your support and understanding, it means a lot to us right now, and we look forward to serving you again at our Clubhouses and Revivals very soon.
This page will be kept updated with the latest information.
