This page tells you about the different ways you can check in for your flight.
Choose the easiest option, and check in online or via our app.
You can check in from 24 hours before your flight up to 70 minutes* before departure.
My booking help
A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be found on your tickets, booking confirmation or travel documentation. Our booking reference is a six digit alphanumeric combination. You'll see on our eTickets we refer to this number as a 'booking reference'.
Your eTicket number starts with 932 and is 13 digits long. It can be found on your tickets and booking confirmation. You can use this number to check in online and log into My booking.
Virgin Holidays booking references
If you've purchased any holiday from Virgin Holidays, the reference can be found under 'Airline Booking Reference'. This can be found at the top of your holiday invoice.
Travel agent booking references
We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.
If you checked in online and you weren't able to print your boarding pass. You can print one at the airport at our automated kiosks, or ask us to do it at our Bag drop desks. And of course, there's no additional charge.
Baggage when transferring flights
Please note, we can only through check your baggage to the destination shown on your ticket. We cannot through check baggage to your final destination if you are holding separate tickets.
Most countries require you to clear your baggage through customs at the first entry point of entry if you are travelling onwards within the same country.
If you're getting the Airport Express to the airport, you can check in at the Hong Kong or Kowloon stations on your day of departure up until 90 minutes before take off. They are open from 06:00 - 22:25 daily.