The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry.

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel and continued restrictions in many of the destinations we fly to, including the United States, where a travel embargo for travel from the UK, Ireland, and other parts of Europe came in to effect on 16 March 2020. The UK Government also announced 14-day quarantine rules for people arriving in to the UK, which took effect on 8th June. For further information please visit https://www.gov.uk/foreign-travel-advice.

The safety and wellbeing of our people and our customers is always our number one priority. Given the unprecedented circumstances, we’re making some changes to our fleet and schedule, to reshape our business and ensure it is fit for the future, both in response to the impact of Covid-19 and in support of our drive towards greener, more sustainable air travel.

As a result we’ll be moving our flying programme from London Gatwick to our London Heathrow hub, whilst retaining the opportunity to return to Gatwick in the future.

If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. There's no need to contact us right now.

If you’re booked to fly with us from Manchester, Belfast and Glasgow this summer we will be updating our schedules in the next week and will notify you of any changes by the 22nd June 2020, including your options.

We’ve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans.

If you’ve booked through Virgin Holidays or another website or travel agent, please contact them directly for your options.

To make it as easy as possible and for immediate peace of mind, we will automatically keep your ticket open as credit for you to use any time up to 30th September 2022. There's no fee to make this change, and if you choose to travel on the same route up to 30th November 2020, we’ll also waive any differences in the fare. You can change the passenger names if you’d like someone else to benefit from your booking too. See our ‘Flexible No Change Fees’ policy below for more details.

There’s absolutely no rush to make a decision right now, just keep your booking reference as confirmation of your credit. When you’re ready to rebook, the best way to contact us is through our 'Rebook my flights' form below. 

If rebooking or rerouting is not suitable for you, our team can also discuss other options with you. . Our flight disruption policy

We understand that the ever-changing travel restrictions may mean you need to change the dates of your booking, so we’ve got this covered. You may even decide to change your destination, or change the passenger names if you would like someone else to benefit from your booking, and that’s ok too.

There’s no fee to change your booking, and if you choose to travel on the same route before 30th November 2020, or within 21 days of your original booking date, we’ll also waive any potential difference in fare. See our ‘Flexible No Change Fees’ policy below for more details.

The quickest way for us to get you rebooked is through our 'Rebook my flights' form below. Just let us know when and where you’d like to travel and our team will be back in touch to complete your booking.

If you're unsure of your new travel dates, we’ll keep your ticket open as credit until you’re ready to rebook.

To provide even more peace of mind and flexibility with your travel plans, you can choose to keep your ticket open as credit to use in line with the policies below, to rebook all the way up to 30th September 2022. There's no change fee, and if you choose to travel on the same route up to 30th November 2020, we’ll also waive any potential differences in the fare.

Once we receive and action your request, we’ll update your booking and send you confirmation. Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe.

If rebooking or rerouting is not suitable for you, our team can also discuss other options with you. Our flight disruption policy

Customers originally due to travel: Can rebook between: Potential differences in fare
12 Jun 2020 – 30 Sep 2020 12 Jun 2020 - 30 Nov 2020 Any potential differences in fare will be waived if you choose to travel on the same route and in the same cabin.
12 Jun 2020 – 30 Sep 2020 01 Dec 2020 - 30 Sep 2022 Potential differences in fare may apply.
01 Oct 2020 – 30 Jun 2021 Within 21 days of your original travel date Any potential differences in fare will be waived if you choose to travel on the same route and in the same cabin.
01 Oct 2020 – 30 Jun 2021 12 Jun 2020 - 30 Nov 2020 Any potential differences in fare will be waived if you choose to travel on the same route and in the same cabin.
01 Oct 2020 – 30 Jun 2021 01 Dec 2020 - 30 Sep 2022 Potential differences in fare may apply if travel is not within 21 days of your original travel date

For all customers that take advantage of our Flexible No Change fees policy, we’ll waive the change fees for up to two changes to your booking, or to change the passenger names on the ticket once.

We just ask that you give us at least 21 days notice should you wish to amend your booking. 

This policy applies to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights including on partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.

The covid-19 situation has led to our response times being significantly higher than normal. We are working extremely hard to help all of our customers and we really appreciate your patience and understanding.

If you’ve booked directly with Virgin Atlantic

Following the Government's advice to stay at home where possible, we are temporarily operating reduced opening hours in our contact centre between 7am and 10pm in the UK, or 2am to 7pm (EST) in the US.

The best way to contact us is through our 'Rebook my flights' form. We'll check availability for your chosen destination and dates, and where there's no fare difference to pay, we’ll update your booking and email your new eTicket.

If we need to speak to you about anything, we'll call you back within 7 days to complete the process. 

Alternatively, you can message us instead. Our team are working from home around the clock, and available to help 24/7. The high volume of customers means it may take a few hours to respond to your message, but be assured that we will reply.

Our messaging team can help with most things, including secure payments. Drop us a text on +44 (0)7481 339184, or 97634 from the US. You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.

If you're not calling from the UK or US here's all of our regional contact information