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  4. Southern California Wildfire Policy

Due to the wildfires in the Southern California area, we are offering customers travelling to, through or from select destinations, the flexibility to rebook their flight onto a different date.

This policy is to allow customers more flexibility in addition to the original fares rules

• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules

• Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin

• Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived

• Fare difference must include all taxes/charges

• Itineraries must be rebooked on VS/VS* tickets

• Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

If your flights are still operating

Affected Cities

(To/From/Through)

Burbank, CA (BUR)

Los Angeles, CA (LAX)

Ontario, CA (ONT)

Santa Ana/Orange County, CA (SNA)
Bookings from Any
Bookings Until 09 Jan 25
Impacted travel date(s) 08 - 20 Jan 25
New travel must be completed by 24 Jan 25
Change fees Waived - for date/flight changes
Fare difference Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination

Change fees are waived

Fare difference applies
Refund

No refund unless fare rules allow

For flight cancellations, the standard VAA Schedule Change policy applies

Update the SI field with the following information:

SI CHANGES PER USA WILDFIRES CHG FEE DDMMMYY

Please reissue tickets to include endorsement:

FOC CHANGES PER USA WILDFIRES CHG FEE DDMMMYY 

Tickets must be re-issued on / before revised travel date

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk