The important stuff

• Take a look at the latest Travel advice and entry requirements for your customers trip.
• Check out the government advice for their destination. The FCDO website has lots of useful information about local restrictions.
• Check their booking has up to date contact details in it so we can quickly reach them if there are any updates to their flight schedule.
• Pre book their seats.
• If they are flying in Upper Class, Premium or Economy Delight you can pre-select their meal option between 7 days and 24 hours before their flight.
• If special assistance is needed, request this in advance of their trip by contacting our dedicated team.
• If they are travelling with kids between 2-12 years old who have their own seat, you can request their kid’s meals up to 24 hours before their flight.
• Make sure they have travel insurance.
• Check in online 24 hours before they fly.

Time for them to fly?

• Airport check in and baggage drop opens 4 hours before departure at most airports. Please ask them not to arrive earlier than this, depending on the size of their group, 3 hours should be plenty.
• Remind them to bring their passport and visa.
• They can check their flight status to confirm it is running to schedule by visiting our website.
• Make sure they are aware of dangerous items which are restricted on our flights and that their liquids and electronics are prepped for security to minimise waiting times.