Why the name change?
The new name ‘Virgin Points’ better reflects the diverse way you can already use them. The name change also helps paves the way for an expanded range of ways to earn and spend Virgin Points. . Your Flying Club membership remains unchanged now and in the future, but this re-brand means you’ll have more choices to earn and spend your hard-earned currency next year, using Virgin Points.
What does this mean for you?
It's just a name change so instead of the currency being called Flying Club Miles we'll now refer to them as Virgin Points. However, unlike Flying Club Miles, Virgin Points will never expire. Members will continue to collect tier points and earn and spend miles as usual – re-branded as Virgin Points on 24 September - across Virgin Atlantic, Delta and other partners.
Will this affect the value of my miles?
The name change won't affect the value of your miles. This is just a re-branding of Flying Club Miles to Virgin Points. For every 1 mile in your Flying Club account, you'll now have 1 Virgin Point. Members can still earn tier points as they usually would, whilst Silver and Gold tier benefits and options for earning and spending points all remain unchanged - all that’s happening now is the name change to the currency and removal of expiry.
Will my Virgin Points expire at all?
Previously, Flying Club Miles would expire after 36 months of non-activity on a member’s account. This exciting improvement that means customers have as much time as they need to redeem their Virgin Points, which have exactly the same value as miles. So no matter what life throws at you, your Points are yours to use now or in the future.
What is Virgin Red?
Virgin Red Limited are the proud owners of the currency that underpins The Flying Club Programme, with Flying Club Miles now changed to be called Virgin Points. Virgin Red is the new rewards club for Virgin customers, launching in 2021, making it easier than ever to earn and spend Virgin Points – the new global Virgin currency - across a wide range of products and services within the Virgin family and other partners.
I'm not happy with the new T&Cs, what can I do?
We have considered the new Terms & Conditions very carefully with our partners at Virgin Red. As per the Flying Club Terms and Conditions, should you be unhappy, you can cancel your membership at any time.
What will happen to my data?
Data relating to your Virgin Points (Flying Club miles) is now owned, managed and controlled by Virgin Red.
Virgin Red needs to manage information relating to your Virgin Points including the non-expiry of Virgin Points and to provide great value and benefit in the currency.
You will continue to have all the rights given to you under GDPR and these will continue to apply to the way both Virgin Atlantic and Virgin Red use your data.
Virgin Atlantic will continue to manage your Flying Club Membership and tier status.
For further information please see the Virgin Red Privacy Policy Virgin Atlantic Privacy Policy.
My points expired before you made this change, will you honour or recredit those miles/points?
From April 2020 we stopped Flying Club Miles from expiring as Covid-19 impacted members’ ability to travel, therefore if your miles were due to expire in the last 6 months you have no need to worry - we have prevented this from happening already.
Please note that any of your Flying Club Miles that expired before April are still expired.
