Spending points:
Redemptions in Business Class and First Class on their A380-800, 777-300ER and A350-900 aircraft types are not available.
Full partner terms and conditions
Missing points
When claiming points please keep all copies of your original tickets/e-tickets and boarding passes until the correct amount of points appear on your account. If the points do not show on your account within six weeks, please contact us to claim them back.