Rewarding you with every seat 

To make changes, log into My Booking and tap on the red web chat icon at the bottom of your screen. Alternatively, you can call us.

Each time you change your booking there is a fee per person:

• £70 for changes to flights originating in the UK.

• $100 or local currency equivalent for flights originating outside the UK. 

• Some changes may require additional points, taxes and fees to be paid, which we’ll tell you about when you contact us.

• If the price of the reward seat you’re changing to is less than your original reward seat, we’ll refund the remaining Virgin Points, taxes and fees.

Eligible changes include:

• Route

• Travel date

• Flight time 

See Flying Club Terms & Conditions for further details.

To cancel, log into My Booking and tap on the red web chat icon at the bottom of your screen. Alternatively, you can call us.

You can cancel your reward seat booking for a fee per person:

• £70 for changes to flights originating in the UK

• $100 or local currency equivalent for flights originating outside the UK 

• For cancellations made outside 24 hours of travel, you’ll receive a full refund of points, taxes and fees

• For cancellations made within 24 hours of travel, we will not be able to refund points or fees, but some taxes will be refunded.

If you're booking a reward seat for an infant under two (at the time of travel) who will be travelling on your lap, you'll need the following points (one way):

• 1,000 points in Economy

• 2,500 points in Premium

• 5,000 points in Upper Class