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We’d like to take this opportunity to remind you that IATA Resolution 830d mandates that agents actively ask each passenger whether they wish to have their contact details (mobile number and/or email) provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption, including delay, cancellation, schedule change, or important pre-travel information such as specific entry requirements.   Where the passenger does not wish to provide their contact details, you should advise the passenger that they may not receive information from us.

Latest VSbulletin Updates

    

To align with changes made on our partner airline, Delta Air Lines, we are updating baggage charge exceptions for all VS-marketed flights between Africa and the United States / Canada. These changes will affect Economy Light, Economy Classic, and Economy Delight tickets and the effective date for this change is 16 December 2024.

For bookings created from 16 December 2024 onwards, customers booked in Economy Light will no longer be able to check in one bag free of charge when flying between the US / Canada and Nigeria / Ghana and South Africa.

Additionally, customers booked in Economy Classic & Delight will continue to get the first bag free, however, the second bag will be charged for flights between the US / Canada and Nigeria / Ghana and South Africa.

For bookings created before 16 December 2024, the existing baggage policy in effect on the date of purchase will apply.

You can find more about the changes by clicking the link here

 
For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.

We’re letting you know that we’ve made the difficult decision to reduce our upcoming flying schedule between London Heathrow and Cape Town. Services will now operate during the Winter 2024 season only, resulting in the cancellation of flights during April 2024. We sincerely apologise for any inconvenience caused to affected customers.  

   

The following flights will be cancelled: 

Flight number Route Date
VS478 London Heathrow to Cape Town 30 March 2025 – 30 April 2025
VS479 Cape Town to London Heathrow 31 March 2025 – 01 May 2025

It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required. 

 

Bookings affected by these changes will be updated in your GDS on Saturday 16 November 2024.

 

Our schedule change policy will provide you with all the information you need for supporting our mutual customers affected by these changes. We also have rebooking options below and, alternatively, a full refund can be offered as per our refund policy.

 

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 30th of March to 1st of May 2025
  • Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are permitted as per the fare rules
  • Travel rebooked onto our airline partners listed below must be completed on/before 1st of May 2025 unless permitted as per the fare rule

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by 4Z

· Valid for reprotection onto services between CPT and JNB only

· Flights must be rebooked using either 4Z prime flights

· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight

4Z Cabin Booking Class
Business D
Economy E P A

Update the SI field with the following information:

 

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT

 

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO CPT PER 4Z/VS SPA AGREEMENT

 

Where supported, precede the fare calculation with "S-"

 

Tickets must be re-issued on / before revised travel date


We’re letting you know that we’ve taken the difficult decision to adjust our flying programme, which means that the restart of our Tel Aviv services and our new services to Accra will be delayed until the Winter 2025/26 season, which starts 26 October 2025. 

  

It’s been necessary to make these changes to ensure our operation is resilient, while it is impacted by the reduced availability of Rolls-Royce Trent 1000 engines, which are fitted to our Boeing 787-9 aircraft. Our teams are working closely with our partners at Rolls-Royce on solutions to minimise disruption to our flying programme, but some amendments are required. We’d like to apologise to affected customers and remain fully committed to both routes. 

 


Bookings impacted by these changes will be updated in your GDS on Saturday 16 November 2024. Our schedule change policy will provide you with all the information you need to support our mutual customers affected by these changes. 

 

We are diligently arranging rebooking options, so please check back on this page shortly. 

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

 
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 8th October 2024 – 26th October 2025
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-TLV. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 26th October 2025.

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

· Valid for reprotection onto services between:

o   LON – TLV – LON

· Flights must be rebooked using either VS* or LY Prime flights

· Customers connecting to/from other VS/VS* services must remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

Rebooking onto VS* / LY operated flights 

Between Lon - TLV

 

Economy

Premium

Business

VS Marketed

O

N

X

Q

E

M

U

L

R

B

Y

K

H

S

W

Z

I

D

C

J

LY Operated

U

O

G

N

H

L

S

V

K

M

Y

P

B

Q

W

J

Z

D

I

C

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

 
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 1st May 2025 - 26th October 2025
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-ACC. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 26th October 2025

 

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by BA

Valid for re-protections on to BA services to/from LHR-ACC/ACC-LHR

· Rebooking using BA when VS is not operating services to/from LHR-ACC

· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

BA Cabin

Permitted RBDs on BA services 

Business

J C D R I 

Premium Economy

W E T

Economy

 Y B H K M L V N O 

Update the SI field with the following information:

SI INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS DELAYED SERVICES TO ACC PER BA/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.

Effective 28 October, 2024, a new regulation from the U.S. Department of Transportation (DOT) regarding cancelled or significantly changed flights has come into effect. The Customer Refunds and Other Consumer Protection regulation requires airlines to automatically refund customers in specific situations. 

The below applies to all flights to, from or through the United States.

• If a flight is cancelled or delayed by more than six hours, customers must be informed of their right to a refund.
• Affected customers who decline alternative flight options must receive an automatic refund.
• Refunds for credit card payments must be processed within seven days, while other payment methods should be refunded within 20 calendar days.
• As a reminder, you are responsible for initiating these refunds without requiring customers to apply or take further action if they choose not to accept alternative flights.

If you are no longer in control of the ticket and therefore unable to self-manage the refund in the GDS, please raise a Refund Application via the BSPLink. For all U.S. travel agencies please submit the refund request via the online refund form accessible on our website – Link Here

We appreciate your support in helping us implement and adhere to this new regulation. 
 
For any assistance, we would request that you contact Sales Support using our Get in touch form and the team will continue to work hard to respond to your queries.

Due to Tropical Storm Milton, we are offering customers the flexibility to rebook their flight for a different date up until 23 October 2024.

You can view the full policy here.

Please check here for specific flight status.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. 

Following our continuous security and safety assessment and after careful consideration, we have taken the difficult decision to extend our pause on flying to and from Tel Aviv until the end of March 2025.  We sincerely apologise to our customers for any inconvenience caused.

The following flights have been cancelled:

VS457 LHR-TLV up to and including 26 October 2024 

VS453 LHR-TLV from 27 October 2024 up to and including 29 March 2025 

VS454 TLV-LHR up to and including 30 March 2025

Please note that the flights will show as cancelled in your GDS on 5 October 2024, when we will be updating our systems to reflect the change. Nevertheless, we wanted to inform you as soon as possible and share information on options and next steps for our mutual customers.

Customers have the option to move their booking to a new date when our services resume, from 31 March 2025. If however, should they prefer to opt for a refund, you can request this immediately, referring to the refund guidelines in the Schedule Change Policy.

We are diligently arranging rebooking options, so please check this page after 3 October 2024. 

Please note that other carriers have also temporarily suspended their flights to and from Tel Aviv, resulting in limited rebooking availability, particularly throughout the month of October.

This is not a decision we have taken lightly, and we sincerely apologise for any inconvenience caused to affected customers. Thank you for your patience and understanding during this time.

 
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules
  • These options apply to customers ticketed on 932 tickets, tickets must be reissued using 932 ticket stock
  • Rebooking onto other airlines applies to customers impacted by cancelled flights between 8th October 2024 – 30th March 2025
  • Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available.  eg. NYC-LON-TLV. NYC-LON should remain on VS/VS*
  • Rebooking with other airlines must be rebooked using the rebooking table for each carrier below
  • Please include the SI stated within the reissue guidelines below for each carrier and include passenger/agency telephone number
  • Future voluntary changes are not permitted 
  • Travel rebooked onto our airline partners listed below must be completed on/before 30th of March 2025

 

  • Refunds should be submitted through the GDS, If you are unable to refund in the GDS please submit a refund application via BSP Link
  • PNR must be documented with the following OSI entry - SI VS REFUND DUE TO VS SCHED CHG
  • See our Refunds Policy here and refer to our refund guidelines in the Schedule Change Policy
  • Customers can seek a refund for unused segments.

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by LY

· Valid for reprotection onto services between:

o   LON – TLV – LON

o   TLV - JFK/EWR/BOS/MIA/FLL/LAX

· Flights must be rebooked using either VS* or LY Prime flights

· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available

· If VS/VS* connecting flights cannot be retained then LY services to/from JFK/EWR/BOS/MIA/FLL/LAX can be booked

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

Rebooking onto VS* / LY operated flights 

Between Lon - TLV

 

Economy

Premium

Business

VS Marketed

O

N

X

Q

E

M

U

L

R

B

Y

K

H

S

W

Z

I

D

C

J

LY Operated

U

O

G

N

H

L

S

V

K

M

Y

P

B

Q

W

J

Z

D

I

C

Rebooking onto LY operated flights

Between LON-TLV & TLV-JFK/EWR/BOS/MIA/FLL/LAX

 

Economy

Premium

Business

LY Operated

U

O

G

N

H

L

S

V

K

M

Y

P

B

Q

W

J

Z

D

I

C

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER LY/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

 Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by FZ

Valid for reprotections on to FZ services to/from TLV – DXB

· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

·  If the original cabin is not available, rebook in a lower cabin in the lowest available classRebooking onto VS* / DL operated flights 

Rebooking onto VS*/FZ operated flights

Between TLV - DXB

FZ Cabin

Permitted RBDs on FZ services (read left to right)

Business

Z C

Economy

K U B N M W

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER FZ/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER FZ/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Passengers that have been impacted by a VS cancellation may be rebooked onto services operated by EK

Valid for re-protections on to EK services to/from LON-DXB

· Rebooking using EK when VS is not operating services to/from LON-DXB

· Customers connecting to/from other VS/VS* services should remain on a VS/VS* flight where available

· If the original booking class isn’t available, re-book in the lowest available class in the booking class tables below

· If the original cabin is not available, rebook in a lower cabin in the lowest available class

EK Cabin

Permitted RBDs on EK services (read left to right)

Business

O I

Premium

W E N

Economy

V T L Q K U B M X R

Update the SI field with the following information:

SI INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER EK/VS AGREEMENT

Please reissue tickets to include endorsement:

INVOL REROUTE DUE VS CANCELLING SERVICES TO TLV PER EK/VS AGREEMENT

Where supported, precede the fare calculation with "S-"

Tickets must be re-issued on / before revised travel date

Although our online scheduled services are no longer operating to Pakistan, we will retain an offline sales presence with our GSA partner, Gerrys International. We know that on occasions you may still need to get in touch with us. Therefore, we want to let you know that our old email address  Sales.Support.Pk@fly.virgin.com will no longer accept emails and you may now reach us by visiting our ‘Get in touch form’ on Partner Hub.

Our team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Check out our VSBulletin archive

 

 

Policy updates

    

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

 

We will continue to review the situation and keep you up to date with any changes.  

 

Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

 

YPTA Customers

All information, including the consent form now required for anyone travelling alone age 14 – 16 years and what to do if the customer has medical conditions can be found here

 

YPTA travelling to Barbados

We need to let you know that we require further information for YPTA customers when travelling to Barbados (LHRBGI)

 

Our teams will be calling nominated guardians meeting any YPTA customers up to 4 hours prior to our flight arrival. This is to ensure that nominated guardians are at the airport to meet them and to be present in case the YPTA customer is held at the airport for any length of time due to current PCR testing requirements.

 

To enable our Barbados team to contact nominated guardians we require the below structured remarks to be added to the OSI field

 

  • This applies for LHRBGI sectors only

OSI VS WBBB NAME

OSI VS WBBB ADDRESS

OSI VS WBBB CONTACT NUMBER

OSI VS WBBB EMAIL ADDRESS

OSI VS WBMB NAME

OSI VS WBMB ADDRESS

OSI VS WBMB CONTACT NUMBER

OSI VS WBMB EMAIL ADDRESS

 

It is also essential the YPTA SSR is added to the PNR a minimum of 72 hours prior to departure

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

 

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html